Mailinglist Archive: opensuse (2407 mails)
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Re: [SLE] Disgruntled Customer
- From: grimmer@xxxxxxx (Lenz Grimmer)
- Date: Wed, 23 Aug 2000 14:33:42 +0200 (CEST)
- Message-id: <Pine.LNX.4.21.0008231233090.10296-100000@xxxxxxxxxxxxx>
On Tue, 22 Aug 2000, Monte Milanuk wrote:
> So, are you saying you want a bug report for every package that
> doesn't work right, or has unresolved dependencies _out_of_the_box_?
> That would be more than a few, imho. People are somewhat used to
> stuff working when it comes from SuSE, and I think the beef here is
> that some stuff doesn't just flat doesn't work out of the box, or
> downloaded, from the SuSE mirrors.
I guess your mileage may vary here. Of course error may happen - in the
end it is not possible for us to test every possible configuration that is
out there. But of course we would like to know about it! The more people
complain about the same problem and supply a helpful bug report that
enables us to reproduce the problem here, the better! Please use
bugs@xxxxxxxx or feedback@xxxxxxxx for your reports.
> Oh, I know. Now you are going to complain that we don't give specific
> examples. But when I do, are you going shuffle me off w/ a 'why
> didn't you submit a bug report?'? Why? Because for one, these are
> pretty basic. If SuSE was going to do something about them, I think
> they would have done it before the software came out, as there is
> little chance they could have missed them (I could be wrong)
> a) kblade: Requires bladenc -- where is it? finding a
> source package on the bladenc homepage is a PITA, why
> bother even including the package in 6.4?
Because of legal restrictions, there is no MP3 encoder on the CD. For the
future I added a comment to the package description, that you have to
download this package seperately from http://bladeenc.mp3.no/
> b) opso: Upgrading to the kernel 2.2.16 breaks the oss
> package that comes w/ 6.4. So if you use opso, you now
> have no sound, but a nice new kernel.
There is nothing we can do to fix a binary only package.
> Use alsa 0.5.8 you say? It claims amixer needs reinstalled, but amixer
> isn't a separate package. amixer complains about needing
> libasound.so.1, when the system has libasound.so, and the normal link
> of libasound.so to libasound.so.1 doesn't work. Fun, fun, fun.
amixer and libasound.so both belong to package "alsa". "ldd" does not show
any missing libraries. Did you run "ldconfig -v" after installing the
> If you want more examples, I know I can dig them up, and others can
> to, if we have time.
Yes, please! We can only fix bugs, that we know of.
> The point is, particularly w/ ones like these, updates from suse that
> break previously working packages, or depend on packages that suse
> doesn't even package, are below what we the consumers expect from
You only mentioned kblade as an example for missing dependencies. Can you
name some more?
Lenz Grimmer SuSE GmbH
mailto:grimmer@xxxxxxx Schanzaeckerstr. 10
http://www.suse.de/~grimmer/ 90443 Nuernberg, Germany
Screw each and every prime directive.
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