Mailinglist Archive: opensuse (1123 mails)

[hlarons@xxxxxxxxxxxxxxx (Howard Arons)]

On Wed, Jun 24, 1998 at 10:54:57AM -0600, nelsen@xxxxxxxxxxxxxxx wrote:
> 
>  It is very easy to
> install, a bootable CD with self installer.

I agree with that. It is easy to install, YaST is a good sys admin tool,
and the comm'l distribution (I have SuSE 5.2) has tons of nice apps. BUT,
see below for the darker side (IMHO).

>If you get the commercial
> version, I am told that it features a very good handbook and 60 days of
> installation support.

</rant mode on>

NOT true, in my (limited, newbie) experience. The manual really pertains,
at least in part, to versions older that 5.2. Of equal concern is the
quality of the German -> English translation. Sometimes it's just funny
but clear, but other times there's no hope of getting the meaning intended.

Technical support is poor to nonexistent, except for the folks (SuSE and
others) on this list. Phone support isn't toll free (in the US) and is only
available on Tue and Fri. E-mail support has not worked for me 2 out of 2 
times.

</rant mode off>

Howard Arons

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