Mailinglist Archive: opensuse-web (21 mails)

["Matthew Ehle" <mehle@xxxxxxxxxx>]

> Hello,
>
> Am Dienstag, 13. Dezember 2011 schrieb Matthew Ehle:
> > > > > > Christian Boltz <opensuse@xxxxxxxxx> 12/13/2011 10:58 AM
> > > Matthew, you probably already know that
> > >   http://en.opensuse.org/
> > > (without specifying a page) is totally broken - I can wait forever,
> > > but  nothing happens.
> >
> > I was aware that it used to be broken, but I thought I had it
> > working.
>
> It seems this is still not (permanently) fixed - the same problem 
> happened again yesterday evening[1]. (See also Rajko's mail.

I'm opening a bug report on this.  I have never seen this before, and it only 
happens on that particular URL.  It's very strange.

> > It's not the rewrite rules.  It's one of the reverse proxies.  It
> > keeps locking up on that URL for some reason.
>
> Can you double-check the reverse proxy again, please? Either it is still 
> broken/misconfigured, or there is/was another reverse proxy with similar 
> problems.
>
> And to make that mail more general: 
>
> The situation is quite annoying - someone notices issues with the wiki 
> (like this one), but you are our single contact (and SPOF). While you 
> are doing a good job, you still need some sleep - which means it can 
> take hours until you see a "HELP!!!!" mail.
>
> I'd guess there's always an admin in the datacenter who could restart 
> the reverse proxy or do other quick fixes, but we don't know how to 
> reach him/her. Can you give us a mail address of the datacenter that is 
> checked 24/7 so we can get wiki issues fixed even in the middle of the 
> night [2]?

Please contact me directly.  It requires a restart of the application, and a 
reboot of the servers is unnecessary and takes much longer.  If you need me 
after hours, you should be able to call or text me on my mobile number.  One of 
the SUSE employees or I can PM you the phone number.  I am taking 
responsibility for this issue (plus I am in the on call rotation for web) so 
please don't hesitate to call.  I only ask that you don't give my number out :)

By the way, did I mention that it's fixed for now?
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