Mailinglist Archive: opensuse-testing (24 mails)

[Alberto Passalacqua <alberto.passalacqua@xxxxxx>]

Il giorno mar, 31/03/2009 alle 09.41 +0200, Tilman Schmidt ha scritto:

> That is a very revealing comment. It shows the big discrepancy between
> how you and I see bug reports. I see it as a contribution, while you,
> like many developers, apparently see it as a demand. Which is exactly
> the point: I am trying to help, and would be perfectly content with
> being told: "Thanks for your report. Unfortunately we have more serious
> problems right now."

You got it wrong, sorry. I did *not* write that bugreports are not
contributions. What I meant is that bugreporting is *one* form of
contribution, but with only bugreports all the job fixing them is
discharged on Novell people, who, as a consequence, has all the right to
ignore those that are not critical or not of interest for them,
according to their target. So, do not assume I'm underestimating bug
reporting contributions. I'm simply saying that the total amount of
contributions is low, compared to a highly demanding community.

> Andreas didn't ask about problems that need to be fixed, but about
> "concrete examples" for "remarks that seemed to imply what I reported
> was "my problem"", and that's what I provided. Of course they are not
> worth spending time on reopening and fixing them. That was never the
> intention. But I'm not so sure it's not worth spending time on looking
> at them to see where the communication between reporter and developer
> went wrong.

Well, I think the point that something in the communication went wrong
is granted. We need to look forward so that this won't happen again, and
that's a task where us (community) can do better than Novell people. If
something similar happens again, just poke them, as soon as it
happens ;-)

> The problem is that offered help is being rejected, thereby exacerbating
> the situation.

> The basic policy-setting must be Novell's. Are offers for help like
> mine welcomed, or are they treated as a nuisance? That has nothing to
> do with overload; it's just a question of attitude.

Please open a discussion on this topic, which imho is part of the so
necessary goal/focus discussion that was announced and felt in the dark,
at least for now. The more we are to point out these issues, the higher
the probability to be heard is. ;-)

Regards,
A.

-- 
To unsubscribe, e-mail: opensuse-testing+unsubscribe@xxxxxxxxxxxx
For additional commands, e-mail: opensuse-testing+help@xxxxxxxxxxxx