Mailinglist Archive: opensuse-project (496 mails)

["Rajko M." <rmatov101@xxxxxxxxxxx>]

On Friday, April 22, 2011 09:22:52 AM Kim Leyendecker wrote:

> Will we support Balsam? And from his point of view, we won´t because it 
> hurts Novell´s business.

It is the other reason, the only "product" that we support is openSUSE 
distribution. 

Professional product support is not giving advice and hoping that it will 
work. 

People that have their income at stake can't count on "maybe someone can help 
me", they have to know who (name, address, phone number, email address) and 
how fast can fix their problem (hours, days, weeks) and if that person can't 
who can. 

It is reality of business, you have customers that have to know when you are 
able to provide service, or merchandise, and that reflects on your demands to 
your service providers. You will not give money to car maker that can, deliver 
you car tomorrow or sometime next year if they have some problems. You want 
car now, or if it is special order, then day when it will be ready. 

openSUSE volunteer system can't give such guarantees, nor any of the skilled 
volunteers will ever take such task. The most skilled are those that make for 
living providing such technical support, and activity in openSUSE is just for 
fun. 


-- 
Regards,
Rajko
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