Mailinglist Archive: opensuse-project (229 mails)

["Rajko M." <rmatov101@xxxxxxxxxxx>]

On Sunday 07 November 2010 12:28:35 Per Jessen wrote:
> Somehow I suspect you don't deal with a lot of business or back-office
> end-users, Rajko. 

No as IT persons do. I'm assembler in my company and I don't touch even things 
that is easy to rectify, just because I'm not trained to do so :) 

I see people that hate the job and any piece of work place, including 
computers. They don't want to learn more than one path how to accomplish tasks 
they are paid for. They can't say to the boss the truth, but go around and 
complain on anything possible. 

In such circumstances even cosmetic change will create (artificial) need for 
retraining, which is what bosses hate. Not that workers will actually do 
anything with 15 minutes that they have to spend on training, but it is 
documented loss, that otherwise will pass unnoticed. Also, they have to add 
all lost time to correct errors that passionate work place haters and people 
that are at their skill limits, will do.

> However, I also don't think the 18 months interval is a problem, it only
> means that people skip one or two releases, in particular when they
> (the releases) don't bring any significant/desired new functionality.
>
> > With servers is another story, but if you support services that need
> > stability then use SLES, otherwise pull sleeves up and learn how to
> > adapt configuration to new release, or find other in the same position
> > and take over maintenance beyond 1.5 years.
>
> Yep. That works fine too. 

Sure, but that was steady complain by few guys on opensuse ML. 
I can understand their pain when they have to contact their customers and 
offer solutions, but my opinion on that is above.

-- 
Regards,
Rajko
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