Mailinglist Archive: opensuse-project (930 mails)

[Per Jessen <per@xxxxxxxxxxxx>]

Jim Henderson wrote:

> The idea of using proxies to report bugs isn't unprecedented.  For
> many years (well over a decade in total), I volunteered to do just
> that thing in the various incarnations of the Novell forums.  The
> structure worked a little differently, especially in the early days,
> because there wasn't a public bug reporting tool, but the forum staff
> escalated issues to designated backline engineers, who then could take
> the information to development.

In my world, this is simply called "lst line support". It is staffed by
people with a certain minimum of technical skill, capable of
identifying the most common problems and pointing the user to a PTF or
otherwise help him. 

> I've seen it play out time and time again very successfully; I think
> this model (or an adaptation of it) could be successful here and let
> those who do development concentrate more on development.

The model works fine, no doubt about it - but would it also work in a
project based on volunteer efforts?



-- 
Per Jessen, Zürich (25.6°C)

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