On Fri, 25 Jun 2010 23:46:17 +0200, Cristian Morales Vega wrote:
2010/6/25 Jim Henderson
: But having an intermediary provide the information - bug duplication, validation, perhaps discussion with the devs before it even goes into bugzilla could raise the quality of the bugs entered and make the devs job easier.
One might think "well, OK, but that's a forums thing and not something I need to be involved in" - but that kind of coordination does need buy-in from the devs, because they'll need to recognise that the reporter is reporting as a proxy. There also needs to be that sense of the reports being respected. We've had several examples in these strategy threads of just how negatively some of the participants feel about the forums.
So you are proposing that some experienced forum users do a filter/proxy and start sending bug reports from other forum users? And everything you need is that we treat those bugs as we treat any other bug? OK, you have it.
My read of your reply here is that you're frustrated. Is that a fair reading of what you wrote? What I've proposed is just that - a proposal. I personally don't need everyone who answers bugs to say "yes, we'll accept bugs from forum users", but a general feeling that such bugs will be accepted and worked on - and that the devs will work *with* the users/ reporters to identify and resolve bugs. Which means providing some feedback rather than just saying "WORKSFORME" and immediately closing the bug when there isn't enough information presented. If a user takes the time to say "hey, something's broken here and not working properly for me" but an insufficient amount of information is presented, even if the bug is posted by an intermediary (because not everyone can know what a developer is going to need to fix a bug), the flow needs to be smooth enough that people feel it's worth their time to even report the bug. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org