Mailinglist Archive: opensuse-project (930 mails)

[Jim Henderson <hendersj@xxxxxxxxx>]

On Tue, 22 Jun 2010 18:44:03 +0200, Jan Engelhardt wrote:

> > I don't see that it's necessarily a bad thing, though, to try to educate
> > forum users (or users who come in through any venue) in how to report
> > bugs.  DenverD directs a fair number of people to bugzilla to file bugs,
> > and has some success in getting responses back from people saying that
> > they have filed a bug.
>
> As a passer-by, the biggest problem with bugzilla is that it requires
> creation of an account. Debian BTS is a lot more non-subscriber friendly
> and allows to converse via mail, not needing to specially open a
> browser.

And actually, forum users also have to create an account - that same 
account is used for access to bugzilla - so in some ways, the forum users 
are one step further along in that process because they already have the 
account to create bugs. :-)

Jim



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 Jim Henderson
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