Mailinglist Archive: opensuse-project (172 mails)

["Carlos E. R." <carlos.e.r@xxxxxxxxxxxx>]

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On Thursday, 2009-04-02 at 21:10 +0200, Henne Vogelsang wrote:

> And here you have perfectly described the misunderstanding that happens
> constantly on a public bug reporting tool.
>
> User: I want to do A and then B happens. I try to understand why B
>      happens and it turns out that it shouldn't. So i tell the
>      developer that and he will solve my problem.
>
> Developer: I write A and then release it.
>           A has 63 problems because there is no bugfree software. Now
>           a user comes with the 64th problem and does not even provide
>           a backtrace. Why did he not send a patch?
>
> As you can see those are two valid views on the same situation. The
> solution to this is that both try to get closer to the others side.

There is a third situation: the user supplies the required info, there are 
precise logs, kernel OOps, etc, but the bug is not solved and remains open 
for years (literally). I can tell you that it is quite frustrating.

- -- 
Cheers,
       Carlos E. R.

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