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Benji Weber wrote:
[...]
A very good post Benjamin, thanks for taking the time to write it up.
I believe it's a question of critical mass in terms of active supporters
(so-called "regulars", i.e. the ones who answer questions ;)).
If a sufficient amount of people (answering questions) is reached, then
it all works by itself. No one gets burned out because he "has" (sort
of) to answer lots of questions, as several people are present and can
pick up questions in their area of expertise. And "users" (those who ask
questions) are happy because they get help on most of their issues.
So, as Benjamin wrote, it's not about being active there all the time
and/or try to answer all the questions (that would mean sudden
dea^Wburn-out in a week's time), but peeking once in a while and spend a
few minutes when it's something you can help with. It's a matter of
spreading the load (and the fact that everyone has his own areas of
expertise). Operators are already there to keep it productive and friendly.
And it cannot be stressed enough that
- - you get to learn new things and tricks by following discussions and
help provided by others
- - you keep in touch with our user base (especially beginners) by seeing
what their issues are
- - and while it isn't anywhere near as nice as meeting in real life, it
is still a very interactive media and hence, you get in touch with lots
of other people from the openSUSE community (our "#opensuse-chat" room
is dedicated to off-topic discussions about weather, music, whatever ;))
cheers
- --
~ -o) Pascal Bleser