On Sunday 14 October 2007 07:05:57 am Maciej Pilichowski wrote:
The other reporter tried -- "we don't support linux". Companies really awkwardly react when I am asking for linux support (when I was about to buy Plustek scanner I got the answer, but when I asked about linux... silence :-)).
It is not always up to the company support policy, but it is up to the support personnel skills. One reads template answer, that is basic troubleshooting I already did, the other is asking questions, listen for comments, and both are the same company. First puts in 8 hours and go home, second really wants to take care of your problem. It depends how company pay, how evaluate personnel efficiency and skills. They can do mistakes here that lead to poor support, making skilled people to leave, and customers have to live with template readers :-( -- Regards, Rajko. --------------------------------------------------------------------- To unsubscribe, e-mail: opensuse-project+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-project+help@opensuse.org