Mailinglist Archive: opensuse-project (170 mails)

["Joe Harmon" <jharmon@xxxxxxxxxx>]

On Fri, 2007-10-05 at 20:41 +0200, Stephan Binner wrote:
> Honestly, I don't know any SuSE/Novell engineer reading those forums
> or a case  or a process how the engineers got/get information from the
> postings there.

We have a group of around 30 sysops that monitor and provide support for
Novells forums.
http://support.novell.com/forums/sysop_info.html
The issues that can't resolve are then taken to Novell support engineers
(myself being one of them) and we provide the 2nd level support for
these sysops.

-- 
Joe Harmon <jharmon@xxxxxxxxxx>

 Novell, Inc. 
Software for the Open Enterprise™
http://www.novell.com
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