Mailinglist Archive: opensuse-marketing (164 mails)

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Re: [opensuse-marketing] Help in one click
  • From: "M. Edward (Ed) Borasky" <znmeb@xxxxxxxxxxx>
  • Date: Sat, 20 Dec 2008 13:14:15 -0800
  • Message-id: <494D6027.80104@xxxxxxxxxxx>
Martin Schlander wrote:
Lørdag 20 december 2008 10:28:29 skrev manchette:
i recently tried Sidux ourea Kde lite live cd (from Debian sid) and it has
an awsome idea to reach the help in one click : on the desktop is a
shortcut giving direct access to their Irc channel.
Isn't this a good idea ?
This could easily be implemented in opensuse nearby the Help shortcut
(sidux also has a man shortcut which is almost the same).
i thought this could be pretty helpful for beginners, and very convenient
for others ;=)

I've seen this in other distributions too.

It has been discussed in the past. The people in IRC (that includes me), find
that it's too risky to just send people to the channel with a "help"-button -
without them having any clue what's going on - i.e. simple netiquette,
understanding that the people on irc are volunteers using their spare time to
help people.

Instead the "Online help" desktop icon - which opens help.opensuse.org - was
created. It has links for IRC among other things - and of course the irc-
clients are preconfigured to join #opensuse @ freenode.

So if someone needs help, it ain't hard to find.



IRC is also blocked in many corporate settings, so we would be exposing
users to policy violations at their place of employment.

--
M. Edward (Ed) Borasky, FBG, AB, PTA, PGS, MS, MNLP, NST, ACMC(P), WOM

I've never met a happy clam. In fact, most of them were pretty steamed.

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