Mailinglist Archive: opensuse-marketing (165 mails)

[Michael Loeffler <michl@xxxxxxxxxx>]

Hi, 
On Tuesday 24 June 2008, Hylton Conacher (ZR1HPC) wrote:
> Hi all,
>
> OpenSuSE 11.0 has reached maturity and has gone GM, and as a result has
> been released onto the download mirrors. Boxed versions are still not
> available however, unless they are on pre-order. Something in the
> marketing is wrong as if the software is release it should be available
> in all forms.
>
> Why must a person who is supporting the OpenSuSE distro by buying a
> boxed version have to wait longer for it than those who can download it?
We need to make a difference regarding countries. In EMEA and especially 
german speaking countries first boxes arrived at release day at customer's 
side. 
As production happens in Germany and North America is pretty far away the 
shipment is delayed through shipment itself plus customs. 

For 11.0 we see the fatest turn around time for production and delivery of 
physical boxes. Unless we don't let downlaod customers wait for another week 
or so it is impossible to ship at release date in certain countries to 
customers. BTW: I'm oppose delaying release day. 
> The software has gone public and yet some of the public cannot access
> it, and I speak for those who might want boxed sets and who have no
> distributor in their country i.e. South Africa, as well as pitiful line
> speeds.
Here we see budget and chicken egg issues. Boxes are currently available in 
EMEA, with a strong focus on Germany and in North America. Through 
shop.novell.com they are available kind of worldwide with the downside of 
ridiculous high cost for shipping. Setting up a retail channel e.g. for South 
Africa is costly and as of today its not justified through demand. FYI, prior 
to the openSUSE.org project with its free download we produced localised 
boxes for Italy, Spain and France. But due to low demand we needed to pull 
out of this markets again. 

Best
Michael
> When are the boxed sets going to be available, not on pre-order, but as
> a live order as I have seen nothing on the announcements list ?
>
> Regards
> Hylton



-- 
Michael Löffler, Product Management
SUSE LINUX Products GmbH - Nürnberg - AG Nürnberg - HRB 16746 - GF: Markus Rex
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