Mailinglist Archive: opensuse-kde (368 mails)

[Roger Luedecke <roger.luedecke@xxxxxxxxx>]

On Sat, 2012-01-07 at 08:31 -0600, Rajko M. wrote:
> On Saturday, January 07, 2012 05:53:09 AM Sven Burmeister wrote:
> > Am Samstag, 7. Januar 2012, 12:48:17 schrieb K. Dennis Leyendecker:
> > > Roger, I guess the best thing to do is filling bugreports on bnc. I know
> > > it's wiry to hear that all the time but that's how developers work.
> >
> > Please read
> > http://en.opensuse.org/openSUSE:Bug_Screening_KDE#Upstream_vs_downstream
> > before reporting bugs. bnc is mostly the wrong place for KDE bugs but
> > rather a place to report patches.
>
> Sven, 
>
> Asking people to take time and find where bug report belongs is counter 
> productive. It underestimates how much knowledge is needed to be qualified to 
> make such decision, and will result in additional questions procrastinating 
> bug report, or even lead people to give up and not report issues at all [2].
>
> Anyone that decide to read above article will end with partial, not 
> maintained 
> list [1]:
> http://en.opensuse.org/openSUSE:KDE_openSUSE_modifications
> and will have to ask where to file bug report, which as end effect will only 
> increase user involvement before bug is reported and increase chance to have 
> no bug report at all. 
>
> Even if list would be accurate, one must know in the list used terminology, 
> which is not obvious, daily language, which will produce questions, or just 
> result in "this is not for me" and give up on bug report. 
>
> When someone somehow finds out that "Upstream_vs_downstream" exists it is 
> still good chance to make mistake, and end in the same position as those that 
> doesn't bother to read bug reporting instructions. 
>
> Majority of users are not crazy about opportunity to learn something about 
> development [3], and that means there will be no bug reports and no action 
> taken to fix the problems. 
>
> --------------
> [1] There is list of changes and it is mentioned in above article:
> http://en.opensuse.org/openSUSE:KDE_openSUSE_modifications
> It contains 11.1, 11.2, 11.3 and items without version. 
> Having experience with other wiki articles, I used link History, and last 
> change was 17:43, 15 August 2010, which was adding 
> * Konsole - Super User Mode
> * Dolphin - Super User Mode. 
>
> In other words list is not maintained. 
> How many items in that list is already included in the upstream version?
>
> Asking users to file bugs in appropriate bug tracker, without accurate list, 
> is the same as asking to add, to already archaic and not so easy bug 
> reporting 
> process:
> * search for list of changes in openSUSE package for specific version
> * search for list of changes in upstream software for specific version
> * compare two lists. 
> How many can do that?
>
> [2] It is what I do, active openSUSE user and contributor in some areas. 
> Having to read a lot to compensate for lack of people able to triage bugs, 
> I'm 
> reporting issues only when I have time and feel in a mood to spend few hours 
> doing that, otherwise I just use workarounds as a more efficient way to have 
> problem fixed. 
>
> [3] We all have different ideas what computer can be used for, and even when 
> that is openSUSE related it doesn't mean that it is about reporting issues, 
> specially when it means that one can be slammed with "this is upstream" and 
> bug being closed. 
>
> -- 
> Regards,
> Rajko
Thank you! +9000

This echos so many of the issues I have.

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