Problems with KDE in SLES10

Hi I have SLES10 installed , it has juk mulimedia player and kopete IM client. My problem is (1) Juk player not playing mp3 files (2) kopete is not connecting any account . I understand Juk uses some back ends , but whenever i try to play mp3 files by using juk , the play status bar moves very quickly and ends with in 2 seconds . With kopete , i created my accounts , but it own't connect any of my accounts . I have defined my proxy information in konqueror , but still it own't connect. Please , anyone give suggestions to resolve this problem ? Thanks Shashi Kanth