Mailinglist Archive: opensuse-gnome (124 mails)

["Carlos E. R." <robin.listas@xxxxxxxxxxxxxx>]

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The Monday 2007-09-17 at 21:59 -0500, Federico Mena Quintero wrote:

> > Or we try to search for a similar one, don't find it, fill up our bug, 
> > then somebody tells us there is a duplicate.
> 
> I don't think that's a problem... duplicates will happen no matter what
> you do.  It's not a problem for bug triagers to mark them as duplicates,
> and even doing that gives us useful info --- "this bug happens for N
> people, so it's important".

Ah, ok... but I feel bad when I discovered I wrote a duplicate.

> 
> > Couldn't bugzilla engine try to find similarities before filling the 
> > long description field?
> 
> That's very hard to do with human-written text :)

I know, but I have seen a help desk somewhere doing that. It doesn't work 
well, though. It usually responds by giving a page of possible hits and 
FAQs, then a "click here to continue submiting your question".


> For bugzilla.gnome.org we have a semi-automatic "duplicated stack trace
> detector", so that frequent crashers which are reported automatically by
> bug-buddy can be merged into duplicates easily.

I suppose those are easier to catch, being automatically generated.

> > Can I forward this to other lists? I'm thinking of the Spanish list.
> 
> ¡Por supuesto!

¡Hecho! :-)

- -- 
Cheers,
       Carlos E. R.
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