Feature changed by: Denver D. Robinson (DenverD) Feature #310508, revision 2 Title: Tech-Support Desktop Widget openSUSE-11.4: Unconfirmed Priority Requester: Important Requested by: 6tr6tr 6tr6tr (6tr6tr) Description: It's not usually included in reviews of OS's but the community behind an OS is actually pretty important. Especially since most people needing help on linux will not be able to just call a "geek squad" to fix things. openSUSE has a strong community but most people might not know to go to the web forums, so I think it would be VERY powerful to build it in to the OS. It would be a built-in widget that sits on your desktop, called openSUSE Free Tech-Support (it's mostly a client to the web forums). Any questions you have, you could ask right there on your desktop, similar to a Twitter widget. Also, it would popup un-obtrusive alerts in the lower right of your screen when you get replies (similar to firefox's "file download complete"). As well, it would be integrated into the built-in OS apps something like this: * If an OS-level error or openSUSE built-in app error occurs, the error box has a link "Get help with this error from openSUSE Tech Support" which goes to the widget on the desktop and starts the post/question with the error message in code tags and any other important info needed. (The user could then give it a subject, change the category or add any text before submitting it) * Built-in apps (like Dolphin, or anything from the openSUSE repos) have a link/icon for asking for help in doing something (e.g. in YAST) that opens the desktop widget - the widget then periodically checks for responses and alerts you when you have one (similar to a twitter widget) and shows the response. And what a huge selling point this would be for openSUSE! It'd be like your own built-in tech support! No other OS has that! + Discussion: + #1: Denver D. Robinson (denverd) (2010-09-10 12:06:58) + the widget might be more flexable if support seekers could choose + between raising the question with any (or all) of the web fora, mail + lists and/or internet relay chat channels.. + perhaps each of those communications lines could have a new forum, list + or channel dedicated to supporting widget generated querries.. -- openSUSE Feature: https://features.opensuse.org/310508