On 16/01/2019 16:46, Bjoern Voigt wrote:
This is a funny suggestion, especially if you do not know if the customer/user is a developer or not.
In most cases with new hardware we know two facts:
1. it works with rolling release distributions 2. it does not work at all nor not stable with Leap
How should a regular user find the driver, package, kernel release, patch etc. which causes e.g. stability problems?
Of course sometimes it is not so much work e.g. for a experienced developer or devop. Once I found an issue of the Xorg Intel driver with Git-Bisect. We could fix this problem for all openSUSE users. But really, this is not something for regular users.
I think the right persons for fixing hardware issues are the upstream Kernel developers and the SUSE developers, not the openSUSE users.
I know it's not an easy request, but since Rainer is repeatedly asking others to do the work, I think it is a reasonable one. He needs to at least isolate what the problem is more narrowly than "it doesn't boot". My generic advice when people using non-Windows OSes have boot-up problems is "update your firmware". He has not even told us what the motherboard make and model is, and what version of the firmware it has. These are the bare minimum for even beginning to troubleshoot anything like this. -- Liam Proven - Technical Writer, SUSE Linux s.r.o. Corso II, Křižíkova 148/34, 186-00 Praha 8 - Karlín, Czechia Email: lproven@suse.com - Office telephone: +420 284 241 084 -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org