On 2018-05-28 18:39, John Paul Adrian Glaubitz wrote:
On 05/28/2018 05:19 PM, Anton Aylward wrote:
As I said, elsewhere, not all problems are bugs. Those that are not are better solved by the Wisdom of Crowds than annoying a single developer who has limited time and patience.
I agree with that. I have made the experience from Debian that many users abuse the bug tracking system as a support forum. It can be quite frustrating when you are overrun with invalid bug reports which were just reported because users are unable to tell a bug from a local configuration issue.
But not all problems are bugs. Deep debugging can be challenging and infuriating, but the resolution gives satisfaction. Dealing with users making their own <strike>idiocies</strike> mistakes into bug reports is frustrating and annoying.
I hope this *IS* a short term solution since in the longer term the Suse developers will get annoyed enough to stop volunteering <strike>to deal with idiots</strike>.
Yes. If you tell people to report a bug every time they run into a problem, you will have your bug tracker flooded with invalid bug reports.
I agree. But perhaps we are mixing here ideas from two different threads and there is some confusion. This mail list proposed in this thread, opensuse-bugshare@opensuse.org, is only to handle requests by people to make public a particular bug report they need to read, but can not because it is flagged "private" (most SLE bugs are marked private, it is the default as I understand). Then a volunteer employee, who has access to those private bugs because he is an employee, will either make the bug public or post to the list an excerpt or a copy paste of the needed sections. However, this service can be useful not only to people solving bugs, but also to people reading that a solution to bug X is included on some other bug Y that he can not read because it is private. I have hit them more than once, so I expect that I would need this mail list eventually. Thank you for providing this service to the community :-) -- Cheers / Saludos, Carlos E. R. (from 42.3 x86_64 "Malachite" at Telcontar)