On 2017-08-01 23:42, Per Jessen wrote:
Carlos E. R. wrote:
On 2017-08-01 14:18, Per Jessen wrote:
Carlos E. R. wrote:
On 2017-08-01 13:34, Per Jessen wrote:
Carlos E. R. wrote:
If you do that, then why should I bother to report new bugs if nobody is going to care, even read it? :-/
Carlos, for the same reason we always have - in the vain hope a bug might be picked up and fixed. Having a report closed as "no longer under maintenance" is not just "somewhat frustrating", it is extremely frustrating, but what else do you propose we do? Pursuing a bug for a product that cannot be updated is pointless, but obviously the reporter is more than welcome to reopen if the problem persists in a maintained version.
For starters, give some thought to the bug. Did somebody read it, or was it sent to a non existing maintainer? Then send to the current maintainer, and let him read it and decide.
I think the number of open reports alone prohibit that approach, however nice it is.
So if the bug was sent to an incorrect destination, nobody will see that and new bugs on that area will suffer the same fate in another five years.
The reporter will also be notified.
But he will not have a clue what happened.
If the number of unhandled bugs is so big, there is something very wrong going on.
The number of open reports is that big, yes. See the original posting.
Well, IMHO the important thing is to find out why and correct that situation... then bub count will slowly diminish. Felix Miata pointed out that "A good working tracker also depends on reporters following up". So I had a look at my reports, saw some as old as 2009, and started reviewing them... From 11 so far, I think I closed 7, pinged 3, and another one I'm studying.
If the bug was reported for an old application, ask the reporter to please try again on the new release and report back. Leave the bug as "needinfo", which shows interest.
I like asking the reporter and leaving it with "needinfo", but it is more work than closing with "no longer under maintenance, please report if problem persists in a maintaned version".
But that tells me as a reporter that there is no interest on what I reported from the distribution.
Yes, I know what you mean. I don't like it either. The problem is how to deal with this huge pile of reports, given a limited amount of resources, without offending people.
One by one :-) -- Cheers / Saludos, Carlos E. R. (from 42.2 x86_64 "Malachite" at Telcontar)