Carlos E. R. wrote:
Worst is: I can understand why the openSUSE developers react that way. With my developer hat on (I'm one of the TeX Live upstream devs), I catch myself responding to bug reports similar to the openSUSE devs, too. But the experience here makes me reflect on that and makes the case to change that behavior. It makes me react to TL problem reports more »soft«. So, thanks to openSUSE for that learning experience... ;-)
Well, with my dev hat on (I did that for a living some years ago) I had to solve bugs no matter what. The client could not be left in the mud, because then he would not buy from us again.
Sorry but you can't compare the situation of volunteers in a community-based open source project, and a paid-for developer that get its work assignments by management decree. That just doesn't work. If you want that behavior "as a customer", you have to pay. Joachim -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- Joachim Schrod, Roedermark, Germany Email: jschrod@acm.org -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-factory+owner@opensuse.org