Mailinglist Archive: opensuse-factory (594 mails)

["Carlos E. R." <robin.listas@xxxxxxxxxxxxxx>]

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On Thursday, 2009-09-24 at 12:12 +0200, Michal Marek wrote:

> Carlos E. R. napsal(a):
> > On Monday, 2009-09-21 at 14:40 +0200, Michal Marek wrote:
> > > My fear is that a opensuse-devel would be often hijacked by irrelevant
> > > threads as it is happening now with factory (e.g. people posting here
> > > when there even is a bug open and the assignee is asking for logfiles
> > > from anyone who can reproduce it...).
> >
> > An issue only known to bugzilla will get more attention here. That's what
> > mail lists are for ;-)
>
> You mean for people who are lazy to search for open bugs and provide the
> needed information _in the bugzilla entry_? Sure, if there is a
> potentially dangerous bug it's a good idea to make people aware of it,
> but "has anyone seen this?"-style posts if there is a bugzilla entry for
> the problem are IMO off-topic here.

IMO, they are ON topic.

If somebody has a problem, it is normal to write here and ask for help 
(perhaps after looking in bugzilla and not finding anything useful). Then 
somebody, hopefully, will mention that there is a bug number already on 
that.

And even if they don't search bugzilla, that is not necesarily lazyness.

Me, I search, I find nothing often, because there is not a search engine 
powerfull enough to search for problems in loose human language.


> > Developers should feel the obligation to subscribe to user's lists to
> > stay in touch with reality - IMO. As you said, it is easy enough (for a
> > dev! ;-) ) to filter mails related to what the develop/maintain/package.
>
> It's easy to catch good subjects. But it ain't easy to fix
> unreproducible bugs if one has to chase for the information on various
> mailing lists. Note that I _am_ subscribed to user lists, but I think
> that bugzilla should be the primary place to handle bugs.

Yes, but users will use mail lists and forum primarily, not bugzilla, and 
that's not going to change.

That's not saying that devs should chase info on this mail list about a 
particular bug: that's something we reporters can do (like I just did with 
the reiser-grub problem). But devs should be listening to what users say 
about their "things", because they may, for instance, notice things told 
that otherwise they would never learn about, and because only them can 
explain obscure things (for users) that only them know about.

- -- 
Cheers,
       Carlos E. R.
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