Mailinglist Archive: opensuse-factory (341 mails)

[Rafa Grimán <rafagriman@xxxxxxxxx>]

Hi :)


El Sunday 01 February 2009, Gerald Pfeifer escribió:
> On Wed, 21 Jan 2009, Rafa Grim�n wrote:
> >     - Yes, I agree: smolt is NOT a Novell/SUSE project, but you're
> >       packaging it. If you don't like receiving mails about those
> >       packages: DON'T package them. YOU (Novell/SUSE) are our (users)
> >       interface to the developer community.
>
> Nonononononono!   If anything, WE as the openSUSE developer/tester/...
> community are the interface for our users community.


First of all, there was a misunderstanding on my behalf of what Henne wrote. I 
apologized and Henne seems to agree I messed up so all was settled :)

I think we're both saying the same thing: Novell/SUSE is the interface between 
FLOSS projects and (open)SUSE user base. So I'm glad we both agree :)


> > I know what it is to work at a vendor and I know what it's like to be
> > the interface between users and 3rd party vendors (aka Partners), that's
> > why I think Novell/SUSE should be the one that receives our "complaints"
> > and Novell/SUSE forwards them upstream, not us (end users).
>
> Novell employees are part of the openSUSe developer/tester/... and of
> course the openSUSE user communities, and an important part of both.
>
> However, I most strongly disagree with any assessment that has openSUSE
> users on one side and Novell on the other in a classic customer-supplier
> pattern as you seem to describe.


I guess I didn't explain myself correctly with the paragraph you quote (which 
I wrote). What I'm saying is that I know what it's like to work at a sw/hw 
vendor. You get requests from your user base regarding some of your own 
products and some products which are not really yours (3rd party) which in 
this case is smolt (smolt was born under Fedora's "protection", even though 
it's FLOSS so it's not a Novell/SUSE project originally).

I'm not saying Novell works like a "typical vendor". What I meant is that I 
know what it's like to be "in the middle" or "between" an end user and a 
product/sw/service/you_name_it which is not yours but you 
deliver/sell/offer/distribute/you_name_it.

What I was trying to say is that since openSUSE is a Novell "product", we 
(openSUSE/SLES/SLED user base) should not have to report bugs upstream to the 
original project (be it KDE, GNOME, smolt, kernel, ...). We 
(openSUSE/SLES/SLED user base) should report bugs to Novell/SUSE. And 
Novell/SUSE would then either:
        a) fix those bugs if it's related to Novell/SUSE
        b) report upstream if it's got nothing to do with Novell/SUSE

This way, we get an organized way of reporting bugs, bugs don't get reported 
twice (mainstream and in Novell's bugzilla), ... That's all.

Hope I made myself clear ;)

   Rafa

-- 
"We cannot treat computers as Humans. Computers need love."

rgriman@xxxxxxxxx
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