Mailinglist Archive: opensuse-factory (295 mails)

[Keith Goggin <kgoggin@xxxxxxxxxxx>]

Hi list,

When I uncover what I suspect to be a bug, I search both the factory mailing 
list and Bugzilla for the occurrence of a likely keyword.

More often than not my searches are unsuccessful, so based on my own level of 
confidence that I may have found a genuine bug, I will either post a query on 
the mailing list or open a bug report.

The following are not uncommon responses:-

1. Already reported see bug#......
2. Just open a bug report and don't bother to post on the list.
3. Suggest a workaround, which while often helpful, defeats the purpose of 
testing.

Occasionally some well meaning person will even give what proves to be the 
wrong advise.

Now in the interest of not wasting anybody's time, including my own, I would 
like to suggest that all testers, including volunteers, be given access to 
Novell's Bugzilla tutorials.

This course of action may lead to an improvement in the quality of bug reports 
with fewer duplicates and quicker resolution not to mention a significant 
reduction in traffic on the factory mailing list. 

Please consider.
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