Mailinglist Archive: opensuse-factory (279 mails)
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Re: [opensuse-factory] Bug handling
- From: Christian Boltz <opensuse@xxxxxxxxx>
- Date: Fri, 2 Jun 2006 17:39:33 +0200
- Message-id: <200606021739.34705@xxxxxxxxxxxxxxx>
Hello,
Am Mittwoch, 31. Mai 2006 11:55 schrieb Andreas Jaeger:
> Andreas Hanke <andreas.hanke@xxxxxxxxxxxxxx> writes:
> > What happens if a report gets lost in NEEDINFO status even though
> > the requested information was indeed provided. [...]
> > If a person without any relation to the bug notices that, is this
> > person allowed to "step in" and reset the NEEDINFO status?
>
> Yes, everybody is allowed to change that, so go ahead if you find
> one,
Well, more or less...
http://en.opensuse.org/Bug_Reporting_FAQ basically asks for resetting
needinfo, but also contains the following paragraph:
-----------------------------------------------------------------------
Please note that bugs which are assigned to the BNC-Screening-Team
(mainly YaST- and X11-related problems) initially or during the process
should not be set from NEEDINFO to ASSIGNED by the reporter or the
person the information was requested from. This is because a change of
this status almost always involves a reassignment which is done by this
team. Changing this status might cause the specific bug to appear on
the wrong listing and might therefore be not handled (reassigned)
efficiently. Thank you for taking this into account.
-----------------------------------------------------------------------
Sorry, but this is not very user-friendly and confusing (some assignees
want needinfo reset, others won't). The result will probably be that
people won't reset needinfo for other assignees because their first
bugzilla contact often is the screening team :-(
Other people (like me) will always reset needinfo (without checking the
assignee ;-) after providing the requested information and never
noticed that the screening team overlooked one of my bugs.
Summary: I don't understand why the screening team prefers bugs to be
kept in needinfo state - maybe you should ask them if this is really a
good idea...
Regards,
Christian Boltz
--
In its default setup, Windows XP on the Internet amounts to a car parked
in a bad part of town, with the doors unlocked, the key in the ignition
and a Post-It note on the dashboard saying, "Please don't steal this".
[Washington Post, 23.8.2003]
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To unsubscribe, e-mail: opensuse-factory-unsubscribe@xxxxxxxxxxxx
For additional commands, e-mail: opensuse-factory-help@xxxxxxxxxxxx
Am Mittwoch, 31. Mai 2006 11:55 schrieb Andreas Jaeger:
> Andreas Hanke <andreas.hanke@xxxxxxxxxxxxxx> writes:
> > What happens if a report gets lost in NEEDINFO status even though
> > the requested information was indeed provided. [...]
> > If a person without any relation to the bug notices that, is this
> > person allowed to "step in" and reset the NEEDINFO status?
>
> Yes, everybody is allowed to change that, so go ahead if you find
> one,
Well, more or less...
http://en.opensuse.org/Bug_Reporting_FAQ basically asks for resetting
needinfo, but also contains the following paragraph:
-----------------------------------------------------------------------
Please note that bugs which are assigned to the BNC-Screening-Team
(mainly YaST- and X11-related problems) initially or during the process
should not be set from NEEDINFO to ASSIGNED by the reporter or the
person the information was requested from. This is because a change of
this status almost always involves a reassignment which is done by this
team. Changing this status might cause the specific bug to appear on
the wrong listing and might therefore be not handled (reassigned)
efficiently. Thank you for taking this into account.
-----------------------------------------------------------------------
Sorry, but this is not very user-friendly and confusing (some assignees
want needinfo reset, others won't). The result will probably be that
people won't reset needinfo for other assignees because their first
bugzilla contact often is the screening team :-(
Other people (like me) will always reset needinfo (without checking the
assignee ;-) after providing the requested information and never
noticed that the screening team overlooked one of my bugs.
Summary: I don't understand why the screening team prefers bugs to be
kept in needinfo state - maybe you should ask them if this is really a
good idea...
Regards,
Christian Boltz
--
In its default setup, Windows XP on the Internet amounts to a car parked
in a bad part of town, with the doors unlocked, the key in the ignition
and a Post-It note on the dashboard saying, "Please don't steal this".
[Washington Post, 23.8.2003]
---------------------------------------------------------------------
To unsubscribe, e-mail: opensuse-factory-unsubscribe@xxxxxxxxxxxx
For additional commands, e-mail: opensuse-factory-help@xxxxxxxxxxxx
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