https://bugzilla.novell.com/show_bug.cgi?id=653509
https://bugzilla.novell.com/show_bug.cgi?id=653509#c5
--- Comment #5 from Jeff Mahoney 2010-11-23 14:14:39 UTC ---
I'm sorry that's been your experience with SLES support because most users I've
spoken with have actually been quite happy with it. The main difference, which
it seems you haven't run into, is that SLES support is guaranteed and has
built-in deadlines for issues to be resolved. openSUSE is best-effort and may
suffer a bit when our engineering resources are overloaded. For simple bugs,
the turnaround time for openSUSE can be quite quick but for reports that may
take quite a bit of effort they may take longer to resolve.
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