http://bugzilla.novell.com/show_bug.cgi?id=589608 http://bugzilla.novell.com/show_bug.cgi?id=589608#c0 Summary: Canon Pixma MP560 not working Classification: openSUSE Product: openSUSE 11.2 Version: Final Platform: x86-64 OS/Version: openSUSE 11.2 Status: NEW Severity: Normal Priority: P5 - None Component: Hotplug AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: tim.gallagher@gatech.edu QAContact: qa@suse.de Found By: --- Blocker: --- User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv:1.9.1.8) Gecko/20100204 SUSE/3.5.8-0.1.1 Firefox/3.5.8 I cannot get the MP560 scanner working when connected through USB or over the network. The output from sane-find-scanner is: # sane-find-scanner will now attempt to detect your scanner. If the # result is different from what you expected, first make sure your # scanner is powered up and properly connected to your computer. # No SCSI scanners found. If you expected something different, make sure that # you have loaded a kernel SCSI driver for your SCSI adapter. found USB scanner (vendor=0x04a9 [Canon], product=0x173e [MP560 series]) at libusb:001:002 # Your USB scanner was (probably) detected. It may or may not be supported by # SANE. Try scanimage -L and read the backend's manpage. # Not checking for parallel port scanners. # Most Scanners connected to the parallel port or other proprietary ports # can't be detected by this program. but scanimage -L gives: No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). And xsane cannot find the scanner either. Through the Yast->Scanner module, it finds the scanner sometimes (not always) but says "Not configured" under the driver. When I click on edit and select the pixma driver, it adds it as a second scanner and says there is no scanner attached for the pixma backend. The original scanner remains "not configured." The sane website says this scanner is fully supported over both USB and network. Reproducible: Always Steps to Reproduce: 1. Plug in scanner 2. Configure scanner through yast Actual Results: 1. Printer is auto-detected and works fine. sane-find-scanner locates the scanner but is unable to use it with xsane or scanimage -L 2. Yast does not associate the pixma backend with the scanner -- Configure bugmail: http://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.