https://bugzilla.novell.com/show_bug.cgi?id=281939#c12
--- Comment #12 from Sitsofe Wheeler 2007-09-13 10:40:59 MST ---
Werner:
Hmm. The problem for me is that it seems to be a regression from the previous
version of SUSE we migrated from on the server. Whereas before we would
generally only see failed print jobs from people trying to print documents with
Japanese characters in them we are now (for example) seeing failed print jobs
from people sending Intranet web pages from their SUSE 10.1 machines (I wish I
could include the postscript that Firefox is generating but unfortunately it is
a very sensitive document). In fact, the ghostview packaged with 10.1 doesn't
seem to have this issue. In the past two days it appears to have happened 15
times (although I have not checked whether these are different documents from
different people)...
If there were a trial "patch" for SLES10 that contained a fix for this I would
still consider it a step forward (assuming the official updates would upgrade
it correctly and not regress it). It is rare that one will see every last
problem resolved unless you are going to wait a very long time so I'd be
happier to see a common fault resolved and a fix for rarer issues delayed. From
my perspective SLES supports all of the HP printers and Ricoh photocopiers we
have because we can have been able to use the PPDs as they all the printers
support postscript.
What do you suggest? Is it more likely that the common fault could be safely
isolated (and a fix for only that released) if I were to file a separate bug
report (although the issue does sound very similar to this one as even the
package version is the same)?
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