I got no problem with SuSE. Everything they deliver works fine. I use sendmail, nfs, nis, firewall, masq, samba, lprng, apache, mysql, x, alsa(hand configured), yast. I tend to hand configure things because......well once you learn Linux you feel good doing it just because you can =) I am curious though how YaST2 will do the nfs/nis(?) stuff. I have to admit I never read the SuSE handbook(s). I barely ever used the documentation which can be installed on CD. I just don't find it very easy to maneuver in. I use linuxdoc.org and google search engine and there is all you ever want. Most problems can be put into one of the program categories listed above and hence you go to that how-to. 90% of problems can be fixed through this. Otherwise you go to alsa mailing list for alsa. SuSE comes nicely packaged and contains more stuff I ever could make use off. Due to its large content base it must be a hell of a lot of work to keep all things up to date and working. I am sure there is always ways to improve things but it takes time. SuSe created the contact points for problems so if you don't use them then don't expect an acknowledgement. I also would NEVER expect a precompiled kernel upgrade (2.2.14->2.2.16) to keep alsa sound functional. That is lunatic. Purely to the fact that this kernel is different from the one before how can all binaries which refer to 2.2.14 still work with 2.2.16? Alsa is picky about the kernel version so why blame this on SuSE? Even if I run into problems with SuSE its more of a challenge to find out why there is a problem. Doesn't that make you curious? So if a packag doesn't work for me I pull down the source compile install and have it working and feel glad we ARE using open source. If we weren't we would be doomed in that case. Just because a thing doesn't work for you doesn't stop you to go and compile it yourself. I don't expect SuSe to create their own documentation to the above mentioned programs. I mean why would SuSe go through the lengths of creating MYSQL docu if there is in-depth docu on the mysql site? Why would SuSE waste their time creating big printing documentation if the best printing doc is at www.astart.com??? I think you depend too much on one vendor(SuSE) and one mailing list instead of going out there and using all the resources available to you. Hut ab zu SuSE, mk
From: Ron Heron
To: Monte Milanuk , Michael Hasenstein CC: suse-linux-e@suse.com Subject: Re: [SLE] Disgruntled Customer Date: Wed, 23 Aug 2000 10:32:56 -0700 (PDT) SuSE, and anyone else who cares about this thread....
I think we have every right to be critical of SuSE. We, after all, pay them for a product. When the product comes out half-baked (or under documented) we tend to get sour. While we as customers sometimes make brain-dead mistakes, SuSE, as a vendor does, too. Just looking at Michaels replies - how the hell were we supposed to know what suse or RH do with their kernels, unless they tell us? Does he REALLY want to stand behind me while I work on my system - for what? Do I need SuSE to tell me that the problems are MY problems? - No duh, they're my problems.
Also, SuSE wants a bug report for everything. Some of this stuff is very basic, and a low level of QC or Documentation could easily have kept people from major frustration.
Right now, the feeling I get is
"This is SuSE, you like it, you told me so, so shut up. If you got a problem, fill out a bug report, and we'll tell you that we already knew about it. We save ton's of money letting the customer QC our distributions, so we can hire egotistical people to respond to your concerns and really make you feel like an idiot."
Truthfully, I am not really bothered by the whole ordeal. I think it's rather funny seeing these kind of responses from vendors, especially in this day and age. It's kinda like the old days, when you could treat the customers poorly, because there was no alternative. I said WAS.
Oh, and SuSE, before you get started on this - I know you need details, and general statements don't help much, blah blah. But, perhaps the marketing and management folks should attend to this issue. It is clearly not an engineering problem. It is a QC, Documentation, Customer Relation, and Packaging problem. That was the reason for the generality in the original post. If I actually wanted help fixing the problems (I didn't ask for help, did I?) then I would have posted in that matter.
But, on a positive note, I did learn alot about the kernel packaging!
Ron
--- Monte Milanuk
wrote: Ron Heron wrote:
Hello, I have been using SuSE since 6.0. I
upgraded
to 6.2, and then 6.4. It seems to me, though,
getting the system usable, and maintaining current software is becoming more and more difficult with SuSE. Maybe it is just me, but I have noticed
I cannot agree.
numerous postings where people have MAJOR
using SuSE upgrades and patches, or basic Linux
This is a ridiculous observation. Who else would
--- Michael Hasenstein
wrote: that problems post anything here?! This mailing list is for problems and their solutions.
upgrades on a SuSE-installed system. Here are my examples:
1) Upgraded to Kernel 2.2.16, and the system was unusable. Why can't I upgrade to a new kernel
a) That is hardly a SuSE problem if you choose to upgrade one of hte major components without knowing what you're doing.
b) Correct, the stock 2.2.16 is next to unusable. This is why the SuSE 2.2.16 is a 2.2.16 + several MB of patches, for both stability and features.
downloaded from the internet? Every time (5 times now) I tried to put in a new kernel on a SuSE distro, it failed miserably. But, I was able to upgrade other Linux systems at work (RH and Debian) I had to fall back to the SuSE kernel. Is not linux linux?
It is, and I never had problems. Of course, one has to know what one is doing.
2) Installed "Almost Everything" and Almost nothing works! Fresh, out of the box, ran an Almost Everything install on my test box, just for fun. Well, I was utterly amazed at how many things just do not work!. I try to open up Kgrabber, and it tells me I don't have this installed, or that installed, so it cannot function, and the program is just taking up space. Why would SuSE package and install software that can't work?
??? Thanks for the detailed bug report.
So, are you saying you want a bug report for every package that doesn't work right, or has unresolved dependencies _out_of_the_box_? That would be more than a few, imho. People are somewhat used to stuff working when it comes from SuSE, and I think the beef here is that some stuff doesn't just flat doesn't work out of the box, or downloaded, from the SuSE mirrors. I had one box that the kernel upgrade (using the binary rpms, thank you very much) was a complete nightmare. Another one, piece of cake. Using the same files downloaded from a SuSE mirror, shared over the lan via nfs.
Oh, I know. Now you are going to complain that we don't give specific examples. But when I do, are you going shuffle me off w/ a 'why didn't you submit a bug report?'? Why? Because for one, these are pretty basic. If SuSE was going to do something about them, I think they would have done it before the software came out, as there is little chance they could have missed them (I could be wrong)
a) kblade: Requires bladenc -- where is it? finding a source package on the bladenc homepage is a PITA, why bother even including the package in 6.4?
b) opso: Upgrading to the kernel 2.2.16 breaks the oss package that comes w/ 6.4. So if you use opso, you now have no sound, but a nice new kernel. Use alsa 0.5.8 you say? It claims amixer needs reinstalled, but amixer isn't a separate package. amixer complains about needing libasound.so.1, when the system has libasound.so, and the normal link of libasound.so to libasound.so.1 doesn't work. Fun, fun, fun.
If you want more examples, I know I can dig them up, and others can to, if we have time. The point is, particularly w/ ones like these, updates from suse that break previously working packages, or depend on packages that suse doesn't even package, are below what we the consumers expect from SuSE.
Monte
3) Decided to upgrade to XFree86 4.0. I
the software from SuSE, and followed SuSE instructions EXACTLY, and it absolutely would not work. After several hours, I ftp'd via command line to XFree86.org, downloaded the precompiled binaries, followed THEIR instructions, and it worked
The only exception was the gray screen instead of background, and missing xsession file. Still have the background problem, but the xsession problem was
fault of SuSE erasing the file during install.
I'd really love to stand behind you when you do
downloaded perfectly. the this...
4) Did everyone see the post from the poor guy
who
upgraded apache, (again, a SuSE upgrade) and it now doesn't work?
There's ALWAYS someone where everything go wrong, and (almost) always it's NOT our fault.
What is going on here? I cannot believe that SuSE is releasing 7.0 in 10 days, and their 6.4 is such a heap. Or maybe that is the plan.....
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Purple Shirt wrote:
I also would NEVER expect a precompiled kernel upgrade (2.2.14->2.2.16) to keep alsa sound functional. That is lunatic. Purely to the fact that this kernel is different from the one before how can all binaries which refer to 2.2.14 still work with 2.2.16? Alsa is picky about the kernel version so why blame this on SuSE?
Actually, it was about OSS, not ALSA. We have the sources for ALSA (obviously), so there's no problem with that.
I think you depend too much on one vendor(SuSE) and one mailing list instead of going out there and using all the resources available to you.
People will argue they pay us for it... it's kind a true, and the solution lies in the middle. It's a compromise of - control (who can do what to what software) - standards (we cannot do stuff that makes us absolutely incompatible with what everyone else has) - different expectations (new users, power users, people who want to try everything and the kitchen sink, people who want a rock-solid system for very few things only) - time and engineering resources (can't do all those great ideas at once...) Example that touches several fields: Authors tend to make changes to their packages that make them behave differently, and now those people will yell at us that liked the program as it was, but shipping the old version is also no option, or changing the behaviour of the new version back to the one of the old version is a) a lot of work and b) incompatible with what the rest of the world is using. Concrete example: pppd (as PPP-server). In SuSE Linux 6.3 the new version of pppd suddenly required the IP field in pap-secrets, and just would refuse to give a client an IP address if that IP was not in pap-secrets (4th field). The older version didn't require this (and what for anyway?!). It took me a whole day at a customer to figure it out (had to look at the sources). Will people complain to us (it worked before, after all)? Sure! Are they right? Sure, they bought it from us. Could we have done anything about it? No, how are we supposed to find such changes? We cannot review the sources of every single program, and test only a fractionof possible setups. That means: You will continue to find such stupid bugs. Or, alternative solution: we release a product that's updated only every other year or so, a minimum system (1 CD at most), and for this we promise to do a much more thorough bug-hunting. -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Not to beat a dead horse too badly but.... In 6.3 two programs that were important to me (sendfax and susefax) worked perfectly. However, in 6.4 those programs were (are) broken. susefax is a "signature" program that is even highlighted in the manual. I put in a trouble ticket for this and was eventually told that your developers were too busy to work on fixing them. I have since asked several times if there are plans to make the fixes but my requests have not been answered. Frankly, after having bought all these copies of SuSE that are sitting around my desk I'm having second thoughts about whether I did the right thing. I believe that 6.4 was initially rushed out the door to compete with Redhat's 6.2...why else would all those bugs have needed to be fixed just after releasing the 6.4 version? In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America. Gerry "The lyf so short, the craft so long to learne" Chaucer -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Gerry Doris wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
The majority of people that I've heard says the exact opposite. That's not an excuse that you didn't hear from us because of the other problems you've had, but a fact's a fact. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Well, Michael, I guess you should keep listening to the people that tell you everything is wonderfull with their SuSE packages. You can savely ignore the others since we aren't a majority and necessary to your success. It's an interesting approach and certainly will lessen your workload at SuSE. Good luck!!! Gerry On Wed, 23 Aug 2000, Michael Hasenstein wrote:
Gerry Doris wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
The majority of people that I've heard says the exact opposite. That's not an excuse that you didn't hear from us because of the other problems you've had, but a fact's a fact.
-- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US)
Gerry "The lyf so short, the craft so long to learne" Chaucer -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Gerry Doris wrote:
Well, Michael, I guess you should keep listening to the people that tell you everything is wonderfull with their SuSE packages. You can savely ignore the others since we aren't a majority and necessary to your success.
It's an interesting approach and certainly will lessen your workload at SuSE. Good luck!!!
Thanks! -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
I don't want to sound mean, but it seems that everytime someone points out that 6.4 had more problems than 6.3 there is some kind of excuse on SuSE's part. If your customers are finding more bugs, and (I know I'm back at _my_ dead horse again) you are raising the price, shouldn't you take the customers more seriously? Now granted, I didn't run into a lot of bugs, but you have to remember, on my part I stuck to stuff like tinkering with my sound card drivers - I didn't run a lot of software. However, even I have found certain apps didn't work out of the box - xrpm (I think that's the name of it, I can't remember), Kpackage, my sound card (which was listed in the hardware database), among others. -Tim ----------------------------------------------------------------- Timothy R. Butler Universal Networks Information Tech. Consultant Christian Web Services Since 1996 ICQ #12495932 AIM: Uninettm An Authorized IPSwitch Reseller tbutler@uninetsolutions.com http://www.uninetsolutions.com ===================== "Solutions that Work" =====================
-----Original Message----- From: mha@suse.com [mailto:mha@suse.com] Sent: Wednesday, August 23, 2000 4:51 PM To: Gerry Doris Cc: suse-linux-e@suse.com Subject: Re: [SLE] Disgruntled Customer (README)
Gerry Doris wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
The majority of people that I've heard says the exact opposite. That's not an excuse that you didn't hear from us because of the other problems you've had, but a fact's a fact.
-- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US)
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"Timothy R. Butler" wrote:
I don't want to sound mean, but it seems that everytime someone points out that 6.4 had more problems than 6.3 there is some kind of excuse on SuSE's part. If
I don't see a single statement from SuSE anywhere, after looking through the archives. Are you talking about my From-address? Ok, I could also post from my Yahoo mail account, but I'm lazy. What "excuses" did you read anyway?
your customers are finding more bugs, and (I know I'm back at _my_ dead horse again) you are raising the price, shouldn't you take the customers more seriously?
Get the update edition and you get more for the same money, because the DVD is now incluced. As for those who just have to have the Prof.Edition, they get more manuals and more support. I do believe the SuSE prices are _very_ reasonable, before and after.
Now granted, I didn't run into a lot of bugs, but you have to remember, on my part I stuck to stuff like tinkering with my sound card drivers - I didn't run a lot of software. However, even I have found certain apps didn't work out of the box - xrpm (I think that's the name of it, I can't remember), Kpackage, my sound card (which was listed in the hardware database), among others.
My personal prediction is that you'll always find something that won't work out of the box, some packages always because someone really messed up and should have get his $^%#$^%# %$^#^%$#$%, , and some only in certain situations. You can beat me - who's got NOTHING AT ALL to do with SuSE Linux, I'm the ORACLE GUY!!!! around here - over the head, call me unopen for the valid SuSE customer complaints, etc., but damn, you must admit that only very few things you guys have mentioned so far are really serious bugs. xrpm doesn't work, come on (I won't test that now)! Ok, it's possible that's a dead serious issue for someone out there, but hey! Netscape in 6.4, now THAT's a serious issue where I won't argue at all. Especially since an amazing number of people have not installed the patch from the SuSE, that makes it a lot more stable, it's just not convenient enough to look for and get the patches. Should and will be more automated in the future. It's of course better to not have those bugs there in the first place, but IF they happen, such a feature that checks for updates and applies them automatically (all with user input and under user control) should help. SuSE Linux is getting better, and it will continue to become better. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Michael,
with SuSE Linux, I'm the ORACLE GUY!!!! around here - over the head,
I apologize then. The Oracle guy I would assume has no say on QC of SuSE Linux.
call me unopen for the valid SuSE customer complaints, etc., but damn, you must admit that only very few things you guys have mentioned so far are really serious bugs. xrpm doesn't work, come on (I won't test that now)! Ok, it's possible that's a dead serious issue for someone out
Well, it wasn't really serious. However, it was annoying that out of the box, two of the three graphical package managers I know of (Kpackage, xrpm, and Gnorpm) didn't work. But, as I have said, I don't use SuSE full time yet - I'm hoping with KDE 2 Beta 4 ("Koolout") that I might finally migrate from Windows - but I haven't yet. So, I would imagine if I can find 4 or 5 packages that didn't work right, then someone using SuSE all day everyday would probably find a lot more (i.e. like the Netscape bug). -Tim ----------------------------------------------------------------- Timothy R. Butler Universal Networks Information Tech. Consultant Christian Web Services Since 1996 ICQ #12495932 AIM: Uninettm An Authorized IPSwitch Reseller tbutler@uninetsolutions.com http://www.uninetsolutions.com ===================== "Solutions that Work" ===================== -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
"Timothy R. Butler" wrote:
Michael,
with SuSE Linux, I'm the ORACLE GUY!!!! around here - over the head,
I apologize then. The Oracle guy I would assume has no say on QC of SuSE Linux.
For _any_ problems with Oracle I'm responsible, yes. And I have it in writing in several emails from Oracle (and from customers) that SuSE has the best Oracle support out there: http://www.suse.com/oracle/ http://www.suse.de/en/support/oracle/ ... and I'll jump immediately if you come with a problem (if it's fixable by us, otherwise I take it to Oracle, where I spend some of my time here, helping our engineer there). That's why I get a little, well, annoyed(?), when I get responses saying "SuSE doesn't listen" - a) it's not SuSE but me, and b) I DO listen - if it's something I can do anything about.
Well, it wasn't really serious. However, it was annoying that out of the box, two of the three graphical package managers I know of (Kpackage, xrpm, and Gnorpm) didn't work. But, as I have said, I don't use SuSE full time yet - I'm hoping with
Yes, and internally my complaints sound like yours, only a little worse ;-) But each time I get to use some other distribution for whatever reason I'm always glad when I'm back in my office, where right now 7.0 is running.
KDE 2 Beta 4 ("Koolout") that I might finally migrate from Windows - but I haven't
I'm running it no. To save myself the migration later. I've got to file quite a few bug reports to the KDE guys... but looks good (although I only need xterms and Netscape, and sometimes soffice or acrobat reader).
yet. So, I would imagine if I can find 4 or 5 packages that didn't work right, then someone using SuSE all day everyday would probably find a lot more (i.e. like the Netscape bug).
Actually, I found quite a few people who thought those crashes were quite natural with Netscape, and didn't suspect us ;-) Looks like that company really has an image problem.. oops, they're gone already... (Actually, it's not really our fault. We don't have the sources, and what our Netscape guru did was write a library that's preloaded before Netscape starts, that intercepts some Netscape system calls and takes care that they are correct, Netscape's got quite a few bugs there.) -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
"Timothy R. Butler" wrote:
Well, it wasn't really serious. However, it was annoying that out of the box, two of the three graphical package managers I know of (Kpackage, xrpm, and Gnorpm) didn't work. But, as I have said, I don't use SuSE full time yet - I'm hoping with KDE 2 Beta 4 ("Koolout") that I might finally migrate from Windows - but I haven't yet. So, I would imagine if I can find 4 or 5 packages that didn't work right, then someone using SuSE all day everyday would probably find a lot more (i.e. like the Netscape bug).
-Tim
----------------------------------------------------------------- Timothy R. Butler Universal Networks Information Tech. Consultant Christian Web Services Since 1996 ICQ #12495932 AIM: Uninettm An Authorized IPSwitch Reseller tbutler@uninetsolutions.com http://www.uninetsolutions.com ===================== "Solutions that Work" =====================
Timothy, You are correct. I was quite frustrated by the problems with the GUI package managers, but Yast did work. That are quite a few tricks you can do with that chunky old tool. Part of the reason the package managers were overlooked is that Linux old-timers look at things like these as wrappers around the important stuff. They most likely don't use them. What I believe has happened with 6.4 is that the tools that are most accessible to the inexperienced user were the ones which were broken. This is unfortunate. It means the new users did not have a good experience. :-( Not good for SuSE. I will say I saw patches go out as soon as people posted reports of their problems. When I look at the scope of their undertaking, the SuSE folks do a job which I must say I would be hard pressed to equal. On a personal note. You said something about the German people that was less that generous. Last year I went to visit my brother in Cincinnati. He took me out to see two very old stone Churches in Northern Ky. At the first church he pointed out certain trade marks of the stone work. He told me my grandmother's grandfather built the church. It was some kind of non-denominational Protestant church. Then my brother took me to the other church. He showed me the same trade marks in the stone work. Above the entrance of the church, barely legible, were the words "Deutsche Roemische Katholische Kirche". (please forgive my spelling) Then he took me down through a very old, and still well maintained, graveyard, down the hill, and through the gate to the part the the graveyard where the buried the "other" folks. All the crumbling gravestones are inscribed in German. That's were they buried my grandmother's grandfather. I've never been a Christian, but I have read the Bible. Grandma taught me something she called the "Golden Rule" - "Do unto others as you would have others do unto you." Steve -- For a look at the future click below: http://www.suse.com || http://www.linuxbase.org http://www.kde.org || http://samba.anu.edu.au http://www.winehq.com || http://www.mozilla.org -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Michael Hasenstein wrote:
Gerry Doris wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
.. and Germany is the proverbial "service desert", SCNR :) [There is always a point of truth in any proverb :]
The majority of people that I've heard says the exact opposite. The majority of people will tell you that the VW Beetle was a terrific car and that MS Win is the best OS :)
Anyway, I basically share Ron's and Gerry's opinion about SuSE having a QC problem and about experiencing a drop in quality over the years. Don't get me wrong, a distribution like SuSE is complex, therefore nobody expects it to be 100% perfect. However, there is no point in reacting overly arrogant, aggressive or in trying to argue over details. SuSE's marketing has raised high expectations, SuSE had set high standards with previous versions, SuSE seems to have problems in keeping the pace, there is a Linux hype going on, the Linux community has changed, ... and SuSE has changed, too. So simply read this as "Some customers complain about a drop in quality in SuSE distributions and we (SuSE) should care about it". Ralf -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Ralf Corsepius wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
.. and Germany is the proverbial "service desert", SCNR :) [There is always a point of truth in any proverb :]
Well, the proverb is not true. Ask any German who lives in the US for a while, I mean really "living" here, that measn you have to do the everyday stuff, like paying bills, etc., and don't just stay in a company apartment and don't care about the daily stuff. I can tell you I sometimes feel like I'm abck in the sixties (ok, I was born in 72). You send checks(!) via snail mail(!!) and when they get lost(!!!) they turn your phone connection off from one day to the next. And try to get this fixed, it's like talking to robots. In Germany they may not sound very nice, but they actually HELP when this should happen (well, we've computers, and the first time in my live I sent money via the Psot Office was ii this country). Speak of service. Did I now open the next very long thread of discussion? To make it good: I prefer the attitude of the people in general in this country, so it looks like I've gotta live with those robot-service drones around here.
The majority of people that I've heard says the exact opposite. The majority of people will tell you that the VW Beetle was a terrific car and that MS Win is the best OS :)
The difference is that in our example all know the product they're talking about, while in your example they only know the one they recommend.
Anyway, I basically share Ron's and Gerry's opinion about SuSE having a QC problem and about experiencing a drop in quality over the years.
Don't get me wrong, a distribution like SuSE is complex, therefore nobody expects it to be 100% perfect.
However, there is no point in reacting overly arrogant, aggressive or in trying to argue over details. SuSE's marketing has raised high expectations, SuSE had set high standards with previous versions, SuSE seems to have problems in keeping the pace, there is a Linux hype going on, the Linux community has changed, ... and SuSE has changed, too.
So simply read this as "Some customers complain about a drop in quality in SuSE distributions and we (SuSE) should care about it".
They're working on making it even better. And I'm only 1/500+ of SuSE, by the way. and I DO believe we've got the highest quality distribution of them all. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
As a North American (USA) who has been running Red Hat since 1998 and since this July has also been running SuSE, my 2 cents worth. I don't believe in a "best" distribution, but SuSE is as fine a distribution as any I've used. I was lucky back in 98 with my Red Hat setup in that by dumb luck unbeknownest to me all my hardware happened to be compatible and so without even knowing what I was doing at the time I just had to learn about disk druid & the concept of mount points and first time out I had a nice Red Hat 5.0 setup with X configured properly, the whole enchilada! Interestingly enough, 2 years later when I installed SuSE Yast2 kept bombing on the same hardware when it came time to configure my video card and set up X. Most other modern distributions also do this though since my card is an old Trident that should'nt be auto probed and most modern installers for some reason freeze up when they blindly DO probe it. One hip thing about Yast2 though is that it's scripted to go right back to where it left off when you have to hard boot out of a freeze up so I just took a different option the second time around and installed X later. On the whole due to my older vintage hardware, I had to use my Linux savvy to get SuSE just the way I wanted it; a newbie would'nt have gotten a good setup out of it with the same hardware. Later on as I read through the manual and excellent on disk help files SuSE provides I did get hip to the SuSE way and at this point I have a great SuSE system that mostly purrs right along. As far as the kernel goes though there IS that one problem. If you want to use the commercial oss driver provided with your distribution you seem to pretty much have to stay with the same version kernel that comes with your setup (2.2.14 for 6.4). On my Red Hat 6.0 setup I'm running the 2.2.16 kernel, but on my SuSE 6.4 setup I just recompiled the 2.2.14 kernel to throw out the stuff I don't use and speed it up a bit. Even then, the oss driver would'nt set up properly; as a work around I kept a lilo setting for the stock SuSE kernel and reset up oss with that; then when I lilo'd over to my home brewed kernel oss worked fine. On the whole my experience with SuSE is that I had to tweak away on it here and there to get it useable, but it DID shape up nicely and does almost everything my Red Hat setup does. This is pretty amazing when you consider that I have been "tweaking" away on my Red Hat setup for over a year to get it to the state it's in now (and it is SWEET ) but it only took a couple a' weeks to get SuSE to more or less the same state. If you want to always run the latest kernel with SuSE though I guess you need to use alsa as your sound driver or shell out some $$ to oss.
Ralf Corsepius wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
.. and Germany is the proverbial "service desert", SCNR :) [There is always a point of truth in any proverb :]
Well, the proverb is not true. Ask any German who lives in the US for a while, I mean really "living" here, that measn you have to do the everyday stuff, like paying bills, etc., and don't just stay in a company apartment and don't care about the daily stuff. I can tell you I sometimes feel like I'm abck in the sixties (ok, I was born in 72). You send checks(!) via snail mail(!!) and when they get lost(!!!) they turn your phone connection off from one day to the next. And try to get this fixed, it's like talking to robots. In Germany they may not sound very nice, but they actually HELP when this should happen (well, we've computers, and the first time in my live I sent money via the Psot Office was ii this country). Speak of service.
Did I now open the next very long thread of discussion?
To make it good: I prefer the attitude of the people in general in this country, so it looks like I've gotta live with those robot-service drones around here.
The majority of people that I've heard says the exact opposite. The majority of people will tell you that the VW Beetle was a terrific car and that MS Win is the best OS :)
The difference is that in our example all know the product they're talking about, while in your example they only know the one they recommend.
Anyway, I basically share Ron's and Gerry's opinion about SuSE having a QC problem and about experiencing a drop in quality over the years.
Don't get me wrong, a distribution like SuSE is complex, therefore nobody expects it to be 100% perfect.
However, there is no point in reacting overly arrogant, aggressive or in trying to argue over details. SuSE's marketing has raised high expectations, SuSE had set high standards with previous versions, SuSE seems to have problems in keeping the pace, there is a Linux hype going on, the Linux community has changed, ... and SuSE has changed, too.
So simply read this as "Some customers complain about a drop in quality in SuSE distributions and we (SuSE) should care about it".
They're working on making it even better. And I'm only 1/500+ of SuSE, by the way. and I DO believe we've got the highest quality distribution of them all.
-- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US)
-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
-- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Danny Barnes wrote: ...
that mostly purrs right along. As far as the kernel goes though there IS that one problem. If you want to use the commercial oss driver provided with your distribution you seem to pretty much have to stay with the same version ...
This is why we've the heavily SuSE sponsored ALSA, which has mostly replaced OSS (it's the default now). There's absolutely nothing we can do about OSS, since they don't provide sources. We used it as long as we had to, while developing the opensource alternative. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Understood and not a problem. Since oss is working fine I haven't checked out alsa, but when the 2.2.17 kernel comes out I think I'll give an upgrade a try and at that point I'll switch over to alsa. One question though. As far as the kernel goes I usally just grab a tarball from kernel.org and use it. I understand the SuSE kernel may have patches I need so my question is . . . Do I need to wait for the 2.2.17 kernel to show up at SuSE or can I use the kernel.org tarball?
Michael Hasenstein wrote: This is why we've the heavily SuSE sponsored ALSA, which has mostly replaced OSS (it's the default now). There's absolutely nothing we can do about OSS, since they don't provide sources. We used it as long as we had to, while developing the opensource alternative.
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Danny Barnes wrote:
Understood and not a problem. Since oss is working fine I haven't checked out alsa, but when the 2.2.17 kernel comes out I think I'll give an upgrade a try and at that point I'll switch over to alsa. One question though. As far as the kernel goes I usally just grab a tarball from kernel.org and use it. I understand the SuSE kernel may have patches I need so my question is . . . Do I need to wait for the 2.2.17 kernel to show up at SuSE or can I use the kernel.org tarball?
You can always use the kernel.org kernel as long as you don't use any feature/drivers that only our patched kernel has (e.g.ReiserFS, an I _always_ use reiserfs except for on /boot, all our Oracle certifications are done on it as well and it just plain works). If you want 2.2.17 you can already use the SuSE 2.2.16, that's more of a 2.2.17. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Michael Hasenstein wrote:
Ralf Corsepius wrote:
In my opinion I believe that SuSE needs to refocus on your QC if you are to gain market share particularly in North America.
.. and Germany is the proverbial "service desert", SCNR :) [There is always a point of truth in any proverb :]
Well, the proverb is not true. Ask any German who lives in the US for a while, I mean really "living" here, that measn you have to do the everyday stuff, like paying bills, etc., and don't just stay in a company apartment and don't care about the daily stuff. I can tell you I sometimes feel like I'm abck in the sixties (ok, I was born in 72). You send checks(!) via snail mail(!!) and when they get lost(!!!) they turn your phone connection off from one day to the next. And try to get this fixed, it's like talking to robots. In Germany they may not sound very nice, but they actually HELP when this should happen (well, we've computers, and the first time in my live I sent money via the Psot Office was ii this country). Speak of service.
Michael, I lived in Ansbach for 2 and a half years. I still miss the place. I have never been treated better by a community in my life. The service I received in every regard was superlative! If there is anything that the German people excel at, it is service to one another. Now, there is one way to be sure to get bad service from a German. Insult him. BTW, do you Folks at SuSE de set your computer clocks by the rail service? Gruess Gott, (sp) Steve -- For a look at the future click below: http://www.suse.com || http://www.linuxbase.org http://www.kde.org || http://samba.anu.edu.au http://www.winehq.com || http://www.mozilla.org -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Gerry Doris wrote: ...
Frankly, after having bought all these copies of SuSE that are sitting around my desk I'm having second thoughts about whether I did the right thing. I believe that 6.4 was initially rushed out the door to compete with Redhat's 6.2...why else would all those bugs have needed to be fixed just after releasing the 6.4 version?
The planning for a release starts months in advance. I don't know if you knwo how it works to have a couple of hundred thousand CDs and books and boxes printed, but unless you want to pay the companies doing this enourmous amounts of money - if that should help at all - you cannot come to them after all the planning "Oh, and I need it next week because the competition also releases theirs". Why should we, anyway? Someone always releases some product all the time, so someone is always ahead of you. So what, you are ahead a few weeks later, what's the need to rush? I don't see the point in your accusations. I also don't see more bugfixes than their should be or than anyone else - esp. the company you name - has after a release. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
On Wed, 23 Aug 2000, Michael Hasenstein wrote:
I also don't see more bugfixes than their should be or than anyone else - esp. the company you name - has after a release.
Hmmm, that a look at the release dates of the updates. Many of the 6.4 packages were broken right out of the box and had to be fixed immediately. If memory serves even Netscape was broken and needed an immediate fix. It's not the number of fixes that have been released so much as the number that were needed to get 6.4 operational right out of the box that bothered me. That's why I believe SuSE needs to take a closer look at your QC. As to why you released a product too early...well, I assume you should talk to your marketing department. They're usually the ones to blame for those antics. Gerry "The lyf so short, the craft so long to learne" Chaucer -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
Gerry Doris wrote:
On Wed, 23 Aug 2000, Michael Hasenstein wrote:
I also don't see more bugfixes than their should be or than anyone else - esp. the company you name - has after a release.
Hmmm, that a look at the release dates of the updates. Many of the 6.4 packages were broken right out of the box and had to be fixed immediately. If memory serves even Netscape was broken and needed an immediate fix.
It's not the number of fixes that have been released so much as the number that were needed to get 6.4 operational right out of the box that bothered me. That's why I believe SuSE needs to take a closer look at your QC.
Actually, when the product hits the shelves it's been around a while, so updates are not as immediate as they appear. Freeze and CD production is much earlier...
As to why you released a product too early...well, I assume you should talk to your marketing department. They're usually the ones to blame for those antics.
Not really, the logistics are at least as important. You cannot go to the next corner shop to get that volume produced, you have to plan ahead for CD and book production. Anyway, I do agree package selection needs to be reviewed, and we've done just that now, independent of this discussion, I noticed, and the one package someone named as an example (seomthing with 'blade'?) was also named internally as a candidate for removal... problem is/was that focus was/is of course on the more commonly used packages. -- Michael Hasenstein http://www.suse.de/~mha/ SuSE Linux AG, Nuernberg (Germany) SuSE Inc., Oakland, California (US) -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
On Wed, 23 Aug 2000, Michael Hasenstein wrote:
I also don't see more bugfixes than their should be or than anyone else - esp. the company you name - has after a release.
Hmmm, that a look at the release dates of the updates. Many of the 6.4 packages were broken right out of the box and had to be fixed immediately. If memory serves even Netscape was broken and needed an immediate fix.
It's not the number of fixes that have been released so much as the number that were needed to get 6.4 operational right out of the box that bothered me. That's why I believe SuSE needs to take a closer look at your QC.
not to diminish Gerry's problems with SuSE 6.4. However, I honestly can't say that I found a single broken package, yet. I upgraded from 6.3 to 6.4 pretty early on after it was released. When I upgraded I installed reiserFS on my machine. This of course required backing up and reformatting my drives. All I had to do is to play back my directories and go for the upgrade. Not only did it go smoothly but for me netscape worked right away. Perhaps it was just luck, and I certainly can't speak about the FAX packages as I don't use them. Perhaps it has more to do with how the system is set up at a user's PC to begin with or perhaps even hardware problems. Well, just my 2 cents worth. Alex. -- To unsubscribe send e-mail to suse-linux-e-unsubscribe@suse.com For additional commands send e-mail to suse-linux-e-help@suse.com Also check the FAQ at http://www.suse.com/support/faq
participants (8)
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alex@physical36.chem.ufl.edu
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corsepiu@faw.uni-ulm.de
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DanBarnes@worldnet.att.net
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gdoris@home.com
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hattons@bellatlantic.net
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mha@suse.com
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purpleshirt@hotmail.com
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tbutler@uninetsolutions.com