Re: [opensuse] Re: Opensuse still not ready for consumers...
Anders Johansson wrote:
On Friday 13 March 2009 03:03:56 James Knott wrote:
Here's the report: https://bugzilla.novell.com/show_bug.cgi?id=461820
"I know what I'm doing, how dare you suggest anything for me to try, I'm a highly experienced user who knows perfectly well what I'm doing"
This is how anyone would read your comment #5. Communication skills are important.
You didn't even provide the requested information from comment #4 or do the suggested gdb to get more information about what's going on.
I read your comment as "I don't want to help you in any way at all - now fix this problem even though you can't reproduce it". Did you get many customers like that at IBM?
Anders
If you look at my comment #3: "The keyboard is completely unresponsive. I cannot use C-A-D to reboot, nor C-A-BKSP to restart X." You'll understand why I was a bit upset with the questions in #4. What does it mean to you, when someone says what I did, as quoted above. For me, it means that I cannot do anything with the keyboard. Do you read it differently? And yeah, I have been working with computers for over 30 years and know to check the basics. As for reproducing it, he didn't use the same version and I didn't have 10.3 available to compare with. As for when I was at IBM, I'd ask for further info, perhaps logs etc., to see if there were some clues. I would never simply say I can't duplicate it, therefore the problem doesn't exist. -- Use OpenOffice.org http://www.openoffice.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Fri, 13 Mar 2009 15:53:39 -0400, James Knott wrote:
And yeah, I have been working with computers for over 30 years and know to check the basics
And the person on the other side of the screen doesn't know you and doesn't know your experience. Having been the person on the other side of that conversation myself, I know all too well (and I suspect you do as well given your vast experience) that if you ASSUME experience on the part of someone you're working with, you might miss a very very simple solution. It's ALWAYS better to ask than to find out that something very simple was asked. Jim -- Jim Henderson Please keep on-topic replies on the list so everyone benefits -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org
On Friday 13 March 2009 14:53:39 James Knott wrote:
If you look at my comment #3: "The keyboard is completely unresponsive. I cannot use C-A-D to reboot, nor C-A-BKSP to restart X."
You'll understand why I was a bit upset with the questions in #4. What does it mean to you, when someone says what I did, as quoted above. For me, it means that I cannot do anything with the keyboard. Do you read it differently?
Yes. Ctrl+Alt+Del is handled by userspace, specifically init. Ctrl+Alt+Backspace is handled by userspace, specifically xorg. Alt+SysRq+{e,i,s,u,b} are handled completely within the kernel. Your keyboard may not be dead when Ctrl+Alt+Del doesn't work, just your userspace. You may be able to usefully recover and retain diagnostic information by using the Alt+SysRq keys. -- Boyd Stephen Smith Jr. ,= ,-_-. =. bss@iguanasuicide.net ((_/)o o(\_)) ICQ: 514984 YM/AIM: DaTwinkDaddy `-'(. .)`-' http://iguanasuicide.net/ \_/
participants (3)
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Boyd Stephen Smith Jr.
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James Knott
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Jim Henderson