Re: [opensuse] Thunderbird - losing email (archive stops 2010, inbox empty before 5/2011)
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 08/01/2012 09:31 PM, Lew Wolfgang wrote:
Hi David,
Do you have shell access to the imap server? If so, have you looked around in your home directory? My imap servers are usually configured to store mail in ~/mail. Maybe your stuff got stuck somewhere else?
Also, do you have backups?
Regards, Lew
Thanks Lew, Yes, I've been on the imap server in my home ~/Mail account grepping through the files. That is how I discovered the dates of the last/first messages in 'archive' and 'inbox'. The curiosity is I have set: [x] Keep messages archives in: o "Archives" Folder on Rankin Law Firm Archive options... When archiving messages, place them in: o Yearly archived folders [x] Keep existing folder structure of archived messages ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ In the preview in the settings window, that shows files listed by year in the archive, i.e.: Archive \-2010 \-2011 In the past there were folders shown under the archive folder in that fashion. Now in tbird, the year subfolders are completely missing! So there is a ui bug there in tbird. Here is a screenshot of the folder showing no folders: http://www.3111skyline.com/dl/bugs/moz/email-missing.jpg In other thoughts - let me know and I'll work though them on my end. It looks like archive handling was 'updated' sometime in the version race from 3->14 and it looks like it might lead to data loss. - -- David C. Rankin, J.D.,P.E. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.16 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAlAaAm4ACgkQZMpuZ8CyrcgRpgCfTYEJlOj1MlMl8q5djbo1N4Uh /qAAn0dOz3NZHdvZqduuPjj8zH8I4U+l =pwWX -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 08/01/2012 09:30 PM, David C. Rankin wrote:
Thanks Lew,
Yes, I've been on the imap server in my home ~/Mail account grepping through the files. That is how I discovered the dates of the last/first messages in 'archive' and 'inbox'. The curiosity is I have set:
[x] Keep messages archives in: o "Archives" Folder on Rankin Law Firm Archive options... When archiving messages, place them in: o Yearly archived folders [x] Keep existing folder structure of archived messages ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
In the preview in the settings window, that shows files listed by year in the archive, i.e.:
Archive \-2010 \-2011
In the past there were folders shown under the archive folder in that fashion. Now in tbird, the year subfolders are completely missing! So there is a ui bug there in tbird. Here is a screenshot of the folder showing no folders:
http://www.3111skyline.com/dl/bugs/moz/email-missing.jpg
In other thoughts - let me know and I'll work though them on my end. It looks like archive handling was 'updated' sometime in the version race from 3->14 and it looks like it might lead to data loss.
Hi David, I don't know what to make of it. I maintain my archive folders manually and never keep them on the local machine since I read from multiple locations. But! A couple of weeks ago someone I know lost a block of mail using Thunderbird. She was storing messages in a local folder from a large remote imap server when something went wrong. She was left with a local folder containing many identical message headers with empty message bodies. The mail had been deleted on the imap server and the mail was lost locally somehow. She never did find it. We don't have shell access to the server in this case. I'll talk with her tomorrow to see if I can nail down more closely exactly what she did and what happened. It would be great if we could set up a test account to see if this is repeatable. Regards, Lew -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 08/02/2012 12:12 AM, Lew Wolfgang wrote:
Hi David,
I don't know what to make of it. I maintain my archive folders manually and never keep them on the local machine since I read from multiple locations.
But! A couple of weeks ago someone I know lost a block of mail using Thunderbird. She was storing messages in a local folder from a large remote imap server when something went wrong. She was left with a local folder containing many identical message headers with empty message bodies. The mail had been deleted on the imap server and the mail was lost locally somehow. She never did find it. We don't have shell access to the server in this case.
I'll talk with her tomorrow to see if I can nail down more closely exactly what she did and what happened. It would be great if we could set up a test account to see if this is repeatable.
Regards, Lew
That sounds eerily familiar. I still have no answers. The only guess is the update from 3->5 and then downgrade from 5->3 in roughly the same timeframe. Let me know if you find anything else. -- David C. Rankin, J.D.,P.E. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 2012-08-02 06:30, David C. Rankin wrote:
On 08/01/2012 09:31 PM, Lew Wolfgang wrote:
In the preview in the settings window, that shows files listed by year in the archive, i.e.:
I do not use the archive function of thunderbird. Actually, my storage is controlled be Pine and procmail: read mail is moved by pine to the equivalent archives. I use thunderbird for reading, not moving. One detail is that thunderbird will not show imap folders till you subscribe to them - as I have dozens, it is easy I miss some. - -- Cheers / Saludos, Carlos E. R. (from 11.4 x86_64 "Celadon" at Telcontar) -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.16 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAlAaPO4ACgkQIvFNjefEBxo5rwCfZao0DFaFS4j8CnSc+2MuonST 6yEAmwTduAKK3mYtmH3UDKjpTHIdR0uL =Cym8 -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
David C. Rankin wrote:
In the preview in the settings window, that shows files listed by year in the archive, i.e.:
Archive \-2010 \-2011
In the past there were folders shown under the archive folder in that fashion. Now in tbird, the year subfolders are completely missing! So there is a ui bug there in tbird. Here is a screenshot of the folder showing no folders:
http://www.3111skyline.com/dl/bugs/moz/email-missing.jpg
In other thoughts - let me know and I'll work though them on my end. It looks like archive handling was 'updated' sometime in the version race from 3->14 and it looks like it might lead to data loss.
Make sure you're subscribed to that folder. In Thunderbird, you can select which folders you want to have accessible. Click on the server name and under Advanced Features you'll see Manage Folder Subscriptions. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
I found Thunderbird 3.1's archiving "feature" rather dismal. It lost all the messages I wanted to keep and it kept all the messages I didn't want. Also, it made multiple archives of the same messages across four years, putting them in the wrong archives. I haven't used it since so I missed any more archiving problems since then but I haven't avoided other problems between 3.6 and 12.0. It did lose some more incoming messages somewhere after 3.6.x. Fortunately I had incoming mail delivered to a second account as well using aliases just in case this problem reoccurred. There are better practices, which use procmail, postfix and/or external mail archivers. Aliases can also be used to send messages to more than one address. Separate mailservers or relays can also be used. Backup utils might also help although they're intended to only backup filesystems. I'm thinking about using file versioning to do some data recording where I don't want risk losing data during a file write or append operation. cp can do file versioning even when the filesystem doesn't support it. This could also be useful for mail archiving. jd --
On 08/02/2012 04:12 PM, j debert wrote:
I found Thunderbird 3.1's archiving "feature" rather dismal. It lost all the messages I wanted to keep and it kept all the messages I didn't want. Also, it made multiple archives of the same messages across four years, putting them in the wrong archives. I haven't used it since so I missed any more archiving problems since then but I haven't avoided other problems between 3.6 and 12.0. It did lose some more incoming messages somewhere after 3.6.x. Fortunately I had incoming mail delivered to a second account as well using aliases just in case this problem reoccurred.
That points another arrow at the update/downgrade of: [2011-06-29 08:26] upgraded thunderbird (3.1.11-1 -> 5.0-1) [2011-06-29 11:05] upgraded thunderbird (5.0-1 -> 3.1.11-1) [2011-06-30 15:43] upgraded thunderbird (3.1.11-1 -> 5.0-1) being the culprit. That is not heartwarming though. That block of mail is just gone... -- David C. Rankin, J.D.,P.E. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (5)
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Carlos E. R. -
David C. Rankin -
j debert -
James Knott -
Lew Wolfgang