[opensuse] Re: [opensuse-project] openSUSE documentation
Op dinsdag 31 mei 2016 01:12:42 CEST schreef Nick Mantas:
Greeting fellow Geekos! As you know lots of new stuff are coming in the future of the project! It has occcured to me during conversations with fellow linux users that though openSUSE is among the leading distros , help towards technical (or other) problems still needs improvement. Quite a few people are asking question on the facebook group
Well, yes and no. And Facebook is a horrible medium for support. Everything disappears is an endless stream.
, and most of them are answered thoroughly, but we are not archived or reachable from non-facebook users and the forum traffic is low.
I guess you mean FB as a forum? Our own forums gather much more traffic than the FB and G+ pages together.
So I wonder is it possible to have an official stack exchange page where users can ask for help? What are the difficulties we might face? Imho it would be more efficient and new users will appreciate it more. Care to share your thoughts on what can be done? I'm willing to help if we reach an agreement
inb4: I'm not saying to close the forum
My 2 cents: No YASP ( Yet Another Support Platform ). We already have http:// forums.opensuse.org as our main public support venue. It doesn't suffer from the disadvantages social media have. If you see outdated stuff, report it and the forums admins and mods will take care of it. Next to the forums we also have the mailing lists, IRC. -- Gertjan Lettink, a.k.a. Knurpht openSUSE Board Member openSUSE Forums Team -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
On 06/02/2016 02:22 AM, Knurpht - Gertjan Lettink wrote:
Well, yes and no. And Facebook is a horrible medium for support. Everything disappears is an endless stream.
Well, yes there is that, but don't forget that Facebook was designed for pubescent teenagers (which still seems to be its main population) and security of any form takes second place to untested creeping featurism. Sorry, did I say 'creeping'? "by leaps and bounds" is more accurate, but I can't find "kangaroo featurism" in the on-line hacker's dictionary[1]. If you want a good support medium, something that supports documentation, indexing, easy access, development, questions and responses, use a late-model Wiki. And no, the Wikimedia model of Wikipedia doesn't qualify. I'm thinking of something like FosWiki or DocuWiki, both of which I've seen used for this purpose and both of which have a good library of plugins that lend themselves to this recording+feedback. Their backing/database mechanism are easily archived and suitable for grepping and can be set up as web-facing for general reading and/or have protected sections or restrictions for registered users. I'd point out that although it has limited feedback and user contribution, the Wiki for ArchLinux is very effective as a method of documentation and in fact it has many pages that answer questions asked here, such as https://wiki.archlinux.org/index.php/Procmail See https://wiki.archlinux.org/index.php/Main_page [1] The best I can find is /kangaroo code/ which has more gotos jumps than /spaghetti code/. Sometimes the optimized output of a compiler for C++ looks like that, but never mind :-( -- A: Yes. > Q: Are you sure? >> A: Because it reverses the logical flow of conversation. >>> Q: Why is top posting frowned upon? -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse+owner@opensuse.org
participants (2)
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Anton Aylward -
Knurpht - Gertjan Lettink