[opensuse] (OT) Charter Communications - refusal to correct a bill - openSUSE Users

[opensuse] (OT) Charter Communications - refusal to correct a bill

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Re: [opensuse] SUSE Studio - When?

Duaine & Laura Hechler

25 Jan 2009 25 Jan '09

16:56

Dumped Charter for refusal to correct a bill - even after going to the VP Steve PLUS $61 billion in debt In Sept, we got a bill with the extra charges for HD (digital) service (we NEVER ordered). I called CS (Customer Service) and they figured out that we owed $86.53. So, I paid it. Got Oct. bill with a Balance Forward of $11.79. What the hell? Fired off another call to CS and they said that that was correct - how - they said that we were supposed to pay $98.32 - but - I kept trying to tell them that we didn't have and not ordered HD service. After many minutes of, literally, arguing - I got disconnected - THEY hung up on me. Called back again, got another CS rep, they finally said that that was correct (from before) and they tried to tell me that the $11.79 was rebated in the detail break down. WELL, the detail on my bill added up to only $11.13. So I kept on trying to get an answer on where the other 66 cents went. They said that what they were looking at added up to $11.79.(By this time I was livid) Finally, I mentioned that I'm not paying the bill until we get a corrected bill - they responded "you have a correct bill". Again an argument ensued and they hung up on me again. Somewhere I got the VP's email address and fired off an email to him about this - TWICE within a couple of days. Made a third call - going through all the same BS as before and requested another corrected bill. Again they said that the bill was correct. Again, I said the I'm not paying the bill until we get a corrected one. This time - I - hung up on them. The next day, my wife called and got the same BS and requested a corrected bill. Well, we got one, BUT it was only a screen print of the same exact bill - including showing that 66 cents in not accounted for. She called back to get an a reason why we got the same bill and NOT a corrected bill. They replied that they can only send out what was in the "system". Fired off a third email to the VP Steve and went through everything up to now. And added that if this don't get resolved I'm not paying the bill and we are switching to AT&T U-Verse. He apologized and was going to credit our bill - which he did. BUT never got the bill and the missing 66 cents resolved. Now we are on AT&T U-Verse for almost the same price. -- Duaine Hechler Piano, Player Piano, Pump Organ Tuning, Servicing & Rebuilding Reed Organ Society Member Florissant, MO 63034 (314) 838-5587 dahechler@att.net www.hechlerpianoandorgan.com -- Home & Business user of Linux - 10 years -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

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Carlos E. R.

25 Jan 25 Jan

17:37

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...

Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE? - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.9 (GNU/Linux) iEYEARECAAYFAkl8o0UACgkQtTMYHG2NR9W6gQCfbdL8c5sEZFCM8p2VYBrJgFld aOQAnibitr84GDte7cbyplKHSI1ohTo1 =o5oN -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Duaine & Laura Hechler

18:11

Carlos E. R. wrote:

...

On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

-- Cheers, Carlos E. R.

So, I guess you missed the "(OT)" in the subject line !!! Basically, it's a warning to check your bill (charter users) and make sure your not getting screwed. Reading glasses ? -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Bob Williams

18:20

On Sunday 25 January 2009 18:11:07 Duaine & Laura Hechler wrote:

...

Carlos E. R. wrote:

...
On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

-- Cheers, Carlos E. R.

So, I guess you missed the "(OT)" in the subject line !!!

Basically, it's a warning to check your bill (charter users) and make sure your not getting screwed.

Reading glasses ?

Perhaps Carlos is suggesting it should have been posted in opensuse-offtopic, a very low traffic mailing list which deserves more posts ;) Bob -- Registered Linux User #463880 FSFE Member #1300 GPG-FP: A6C1 457C 6DBA B13E 5524 F703 D12A FB79 926B 994E openSUSE 11.1, Kernel 2.6.27.7-9-default, KDE 3.5.10 Intel Core2 Quad Q9400 2.66GHz, 4GB DDR RAM, nVidia GeForce 9200GS -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Randall R Schulz

18:22

On Sunday January 25 2009, Duaine & Laura Hechler wrote:

...

Carlos E. R. wrote:

...
On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

-- Cheers, Carlos E. R.

So, I guess you missed the "(OT)" in the subject line !!!

Basically, it's a warning to check your bill (charter users) and make sure your not getting screwed.

Reading glasses ?

We have a whole list just for off-topic posts of this sort. mailto:openSUSE-OffTopic@openSUSE.org Randall Schuzl -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Mike

18:23

On Sunday 25 January 2009 19:11, Duaine & Laura Hechler wrote:

...

Carlos E. R. wrote:

...
On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

-- Cheers, Carlos E. R.

So, I guess you missed the "(OT)" in the subject line !!!

Basically, it's a warning to check your bill (charter users) and make sure your not getting screwed.

Reading glasses ?

Ok.. I'll play your game. Why do I care? OT belongs in the OT list. I doubt if Carlos gets Charter in Spain. I darn sure don't get it in Germany. But that's OK.. You'll eventually figure out that this is an international list. -- Powered by SuSE 10.0 Kernel 2.6.13 X86_64 KDE 3.4 Kmail 1.8 7:19pm up 22 days 10:44, 4 users, load average: 1.10, 1.25, 1.30 -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

L. V. Lammert

18:33

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

Trying to get rid of extraneous desktop items: GnomeOnlineHelp.desktop & SuSE.desktop Why are the 'locked'???? They don't seem to be anywhere in my home directory, . . . Lee -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Randall R Schulz

18:47

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

On Sunday January 25 2009, L. V. Lammert wrote:

...

Trying to get rid of extraneous desktop items:

GnomeOnlineHelp.desktop

&

SuSE.desktop

Why are the 'locked'???? They don't seem to be anywhere in my home directory, . . .

Lee

It's just one thing after another, isn't it? Please don't use your mail software's "Reply" command when you're actually starting a new topic. That leads to what we call "thread hijacking." If you want the convenience of having the To: address filled in automatically when posting to lists, configure you mail client or address book to do so directly. Randall Schulz -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

L. V. Lammert

18:52

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

On Sun, 25 Jan 2009, Randall R Schulz wrote:

...

It's just one thing after another, isn't it?

Please don't use your mail software's "Reply" command when you're actually starting a new topic. That leads to what we call "thread hijacking." If you want the convenience of having the To: address filled in automatically when posting to lists, configure you mail client or address book to do so directly.

Well, .. before you bitch about it, better explain what constitutes hijacking in this email: Date: Sun, 25 Jan 2009 12:33:55 -0600 (CST) From: L. V. Lammert To: OpenSuSE List Subject: OK, .. how does one get rid of 'locked' desktop items? Lee -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Randall R Schulz

19:00

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

On Sunday January 25 2009, L. V. Lammert wrote:

...

On Sun, 25 Jan 2009, Randall R Schulz wrote:

...
It's just one thing after another, isn't it?

Please don't use your mail software's "Reply" command when you're actually starting a new topic. That leads to what we call "thread hijacking." If you want the convenience of having the To: address filled in automatically when posting to lists, configure you mail client or address book to do so directly.

Well, .. before you bitch about it, better explain what constitutes hijacking in this email:

Date: Sun, 25 Jan 2009 12:33:55 -0600 (CST) From: L. V. Lammert To: OpenSuSE List Subject: OK, .. how does one get rid of 'locked' desktop items?

Lee

These headers from your message are what constitutes hijacking: References: <497C99A1.3080209@att.net> <200901251923.39259.mike@mikenjane.net> In-Reply-To: Proper email client software organizes mailbox content using these headers, _not_ subject headers. Randall Schulz -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Amedee Van Gasse

19:06

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

L. V. Lammert schreef:

...

On Sun, 25 Jan 2009, Randall R Schulz wrote:

...
It's just one thing after another, isn't it?

Please don't use your mail software's "Reply" command when you're actually starting a new topic. That leads to what we call "thread hijacking." If you want the convenience of having the To: address filled in automatically when posting to lists, configure you mail client or address book to do so directly.

Well, .. before you bitch about it, better explain what constitutes hijacking in this email:

Date: Sun, 25 Jan 2009 12:33:55 -0600 (CST) From: L. V. Lammert To: OpenSuSE List Subject: OK, .. how does one get rid of 'locked' desktop items?

Lee

This is thread hijacking: In-Reply-To: <200901251923.39259.mike@mikenjane.net> It was in the mail you sent at Date: Sun, 25 Jan 2009 12:33:55 -0600 (CST). Check your mail headers if you don't believe me. Kind regards, Amedee. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Patrick Shanahan

19:14

New subject: [opensuse] OK, .. how does one get rid of 'locked' desktop items?

* L. V. Lammert [01-25-09 13:54]:

...

On Sun, 25 Jan 2009, Randall R Schulz wrote:

...
Please don't use your mail software's "Reply" command when you're actually starting a new topic. That leads to what we call "thread hijacking." If you want the convenience of having the To: address filled in automatically when posting to lists, configure you mail client or address book to do so directly.

Well, .. before you bitch about it, better explain what constitutes hijacking in this email:

Date: Sun, 25 Jan 2009 12:33:55 -0600 (CST) From: L. V. Lammert To: OpenSuSE List Subject: OK, .. how does one get rid of 'locked' desktop items?

He did, he asked you not to use your mail client's "Reply" command to start a new topic. This causes mixing of threads on mail readers having thread displaying capabilities. This threading is based on a header: In-Reply-To: <200901251047.05715.rschulz@sonic.net> from your current post and/or References: <497C99A1.3080209@att.net> <200901251923.39259.mike@mikenjane.net> <200901251047.05715.rschulz@sonic.net> also from your current post He was nice about it and, not knowing your knoweldge level, refrained from providing a 3rd graders explanation. If you cannot remember the list address, you can reply to an existing post if you remove the headers noted above. I can provide you with annotated pictures on request, if necessary :^). -- Patrick Shanahan Plainfield, Indiana, USA HOG # US1244711 http://wahoo.no-ip.org Photo Album: http://wahoo.no-ip.org/gallery2 Registered Linux User #207535 @ http://counter.li.org -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Steve Jeppesen

18:42

On Sun, 25 Jan 2009 12:11:07 -0600 Duaine & Laura Hechler wrote:

...

Carlos E. R. wrote:

...
On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

-- Cheers, Carlos E. R.

So, I guess you missed the "(OT)" in the subject line !!!

There is a list for it. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Duaine & Laura Hechler

18:45

Gosh - one OT post a year and I get slammed. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Randall R Schulz

18:57

On Sunday January 25 2009, Duaine & Laura Hechler wrote:

...

Gosh - one OT post a year and I get slammed.

We're a zero-tolerance crowd, in case you hadn't noticed. RRS -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

ne...

19:03

New subject: [opensuse] (OT) Charter Communications - refusal to correct a bill

On Sun, Jan 25, 2009 at 18:45, Duaine & Laura Hechler wrote:

...

Gosh - one OT post a year and I get slammed. make sure you don't do it again. We are not interested in your squabbles with your ISPs.

ne... -- Registered Linux User # 125653 (http://counter.li.org) Now accepting personal mail for GMail invites. Robert Benchley - "Drawing on my fine command of the English language, I said nothing." -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Anders Johansson

19:19

On Sunday 25 January 2009 20:03:00 ne... wrote:

...

On Sun, Jan 25, 2009 at 18:45, Duaine & Laura Hechler wrote:

...
Gosh - one OT post a year and I get slammed.

make sure you don't do it again. We are not interested in your squabbles with your ISPs.

Please don't take this attitude with any poster on this or any other list. It does not belong. The OP was pointed to the offtopic list, that is enough. No need to get hostile Anders -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Amedee Van Gasse

19:11

Duaine & Laura Hechler schreef:

...

Gosh - one OT post a year and I get slammed.

Gosh - one traffic violation a year and I get a speeding ticket. Same thing. To help you on your way, I'll give you a link to a page with more information: http://en.opensuse.org/OpenSUSE_mailing_list_netiquette#Don.27t_post_Off_Top... -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Randall R Schulz

19:24

On Sunday January 25 2009, Amedee Van Gasse wrote:

...

Duaine & Laura Hechler schreef:

...
Gosh - one OT post a year and I get slammed.

Gosh - one traffic violation a year and I get a speeding ticket. Same thing.

Wow. Where do you live? Around here, you pretty much have to ram a police car to be issued a vehicle code citation. RRS -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Per Jessen

19:27

Randall R Schulz wrote:

...

On Sunday January 25 2009, Amedee Van Gasse wrote:

...
Duaine & Laura Hechler schreef:

...
Gosh - one OT post a year and I get slammed.

Gosh - one traffic violation a year and I get a speeding ticket. Same thing.

Wow. Where do you live? Around here, you pretty much have to ram a police car to be issued a vehicle code citation.

I can only agree with Amedees assertion - one violation and I get a ticket. If it's bad enough, I get an official warning and when it's really bad I get to deposit my license for a while. All of those come accompanied by hefty fines and admin fees. /Per -- /Per Jessen, Zürich -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Amedee Van Gasse

20:07

New subject: [opensuse] [meta-OT] location and speeding tickets (was: (OT) Charter Communications)

Randall R Schulz schreef:

...

On Sunday January 25 2009, Amedee Van Gasse wrote:

...
Duaine & Laura Hechler schreef:

...
Gosh - one OT post a year and I get slammed. Gosh - one traffic violation a year and I get a speeding ticket. Same thing.

Wow. Where do you live? Around here, you pretty much have to ram a police car to be issued a vehicle code citation.

We're going meta-OT here but OK I'll bite. As you might have guessed from my tld, I live in Belgium. Per Jessen (further down in the thread) is so nice that he puts his location in his signature: Zürich, CH. The Swiss police have the reputation of being the strictest in Europe. And if you live in the same region as where your ISP sonic.net operates, then you live in California. One of my favorite programs on tv is the one with real footage of police chasing criminals, usually with a lot of car accidents. Very often in California. Thank $DEITY that our local criminals escape on their bike... -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Mike McMullin

26 Jan 26 Jan

18:02

On Sun, 2009-01-25 at 20:11 +0100, Amedee Van Gasse wrote:

...

Duaine & Laura Hechler schreef:

...
Gosh - one OT post a year and I get slammed.

Gosh - one traffic violation a year and I get a speeding ticket. Same thing.

Is it just me, or has the general level of tension increased? -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Mike McMullin

18:00

On Sun, 2009-01-25 at 12:45 -0600, Duaine & Laura Hechler wrote:

...

Gosh - one OT post a year and I get slammed.

It seems to be "that" time of year when patience is running low, all of the lists I'm subscribed to have some heated discussions going on. -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Carlos E. R.

25 Jan 25 Jan

19:53

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Sunday, 2009-01-25 at 12:11 -0600, Duaine & Laura Hechler wrote:

...

Carlos E. R. wrote:

...
On Sunday, 2009-01-25 at 10:56 -0600, Duaine & Laura Hechler wrote:

...
Dumped Charter for refusal to correct a bill - even after going to the VP Steve

I wonder what this has to do with Linux or openSUSE?

So, I guess you missed the "(OT)" in the subject line !!!

No, I did not.

...

Basically, it's a warning to check your bill (charter users) and make sure your not getting screwed.

Reading glasses ?

Well, I have no idea what your charter is. A charter flight? The constitution laws your king has to abide by? >:-) I'm quite tolerant with off-topics, but they at least have to have something to do with Linux, Suse, Novell, computers... at least something. Like problems with your router to connect linux to internet with some ass of an ISP. Or that some goverment wants to push opensource (or not). But that somebody wants to charge you a bill for a service you did not ask... that's too much. Perhaps you should subscribe to a consumers mail list. Maybe I could ask kere about my satelite dish getting rusty due to the sea breeze, there sure is some kind soul here that works with EM coatings :-P (no please, don't! Just kidding) - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.9 (GNU/Linux) iEYEARECAAYFAkl8wzYACgkQtTMYHG2NR9XQgACfZ167emhVjXbp3BqqTZw4uMND VBcAmwXp4DGQJqtKnRd+hBP3n2zaqkwV =D9rZ -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Amedee Van Gasse

20:15

Carlos E. R. schreef:

...

I'm quite tolerant with off-topics, but they at least have to have something to do with Linux, Suse, Novell, computers... at least something. Like problems with your router to connect linux to internet with some ass of an ISP. Or that some goverment wants to push opensource (or not).

But that somebody wants to charge you a bill for a service you did not ask... that's too much. Perhaps you should subscribe to a consumers mail list.

I happen to be board member of a non-profit organisation for ISP customers in Belgium. If Duaine had posted his message on our forum or newsgroup (we don't have a public mailing list, sorry) then literally dozens of people would have helped him. If it was a problem with a Belgian ISP, anyway. But even if it wasn't, we *have* helped people with problems in the Netherlands, France and Spain on a few rare occasions. Duaine, if you need more information, mail me off list: amedee at tik dot be and I'll give you the address of the forum. How's your Dutch? ;-) -- Amedee -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Tony Alfrey

22:57

Carlos E. R. wrote: <snip>

...

Maybe I could ask kere about my satelite dish getting rusty due to the sea breeze, there sure is some kind soul here that works with EM coatings :-P

Use WD-40 -- Tony Alfrey tonyalfrey@earthlink.net "I'd Rather Be Sailing" -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Carlos E. R.

26 Jan 26 Jan

00:09

-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On Sunday, 2009-01-25 at 14:57 -0800, Tony Alfrey wrote:

...

Carlos E. R. wrote:

...
Maybe I could ask kere about my satelite dish getting rusty due to the sea breeze, there sure is some kind soul here that works with EM coatings :-P

Use WD-40

Hey! I was joking! :-) - -- Cheers, Carlos E. R. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.9 (GNU/Linux) iEYEARECAAYFAkl8/zIACgkQtTMYHG2NR9UzOwCeIfHHzEO1JcDKVqVL7i9ucnPW e3EAn3e3ZBmxkyua5Mn53uktZZrDBs7k =3ftP -----END PGP SIGNATURE----- -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org

Basil Chupin

02:29

Carlos E. R. wrote:

...

On Sunday, 2009-01-25 at 14:57 -0800, Tony Alfrey wrote:

...
Carlos E. R. wrote:

...
...
Maybe I could ask kere about my satelite dish getting rusty due to the sea breeze, there sure is some kind soul here that works with EM coatings :-P

...
Use WD-40

Hey! I was joking! :-)

Oh, that's what they all say! :-)

...

-- Cheers, Carlos E. R.

Ciao. -- "I do not instruct the uninterested; I do not help those who fail to try. If I mention one corner of a subject and the pupil does not deduce therefrom the other three, I drop him." Confucius -- To unsubscribe, e-mail: opensuse+unsubscribe@opensuse.org For additional commands, e-mail: opensuse+help@opensuse.org