I called today for Install support. I got a recording saying that
install support is
only available on Mondays and Thursdays 7AM to 9AM pacific time.
Please tell me that the 90 days free phone install support is available
more than 4 hours
a week!!!!
--
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Peter B.Van Campen
Peter_B@vancampen.org
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<
On Tue, Mar 06, 2001 at 10:19:36PM -0600, Peter B. Van Campen wrote:
I called today for Install support. I got a recording saying that install support is only available on Mondays and Thursdays 7AM to 9AM pacific time.
Please tell me that the 90 days free phone install support is available more than 4 hours a week!!!!
LOL, SuSE makes a great distribution, and their support staff is great. Unfortunately, getting a hold of them can be a little difficult. - v -- Victor R. Cardona vcardona@home.com "Behold the keyboard of Kahless, the greatest Klingon code warrior that ever lived!"
Well, all email support has been forwarded to German since last December 1st. All phone support is now routed to Germany through the U.S. number. I guess they are getting all the kinks out of this setup and should hopefully be up to speed soon. => =>LOL, SuSE makes a great distribution, and their support staff is great. =>Unfortunately, getting a hold of them can be a little difficult. => -- Ben Rosenberg mailto:ben@whack.org ----- If two men agree on everything, you can be sure that only one of them is doing the thinking.
mmmm.... I've been using SuSE since 5.3., and have yet to use the 90 support. I've found that this email list, the SuSE knowledgebase and google have been all the help I've needed. What's nice about this list is the lack of spam, adverts, porn, or vile posts. Just SuSE and Linux related help and discussions. I woldn't mind paying a subscription fee if it that would guarantee that it stays up AND has a resident SuSE expert responding to questions that the other can't answer. I've use Visual FoxPro 6.0 at work and pay $70/year for access to the UniversalThread.com. The UT has the regular list of msgs but also has a calendar where you can select a day and read the msgs for that day. Another VERY NICE feature is a searchable archive of messages and threads. Something like this would be very helpful in reducing the bandwidth of frequently asked questions or occuring problems. Something similar to the SuSEPortal, but with access control and not so much news. The VFP section of UT has nearly 30,000 members (at $70 per person!) so charging for access is not that bad if the content and quality of help is there. ALL of the major VFP pros hang out at the UT. There is a VB forum, Oracle forum and even a Linux forum, but that fact is not well known and only myself and a few others visit it regularly. It is based in Ontario Canada. With registered access (no pseudonames or false email addresses allowed) the nonsense disappears. SuSE could offer purchasers of SuSE one month of free access and Pro purchasers 3 months. Then access is by credit card. It would make a good impression on businesses if SuSE offered this kind of support. $0.02 JLK On Wednesday 07 March 2001 11:57, you wrote:
Well, all email support has been forwarded to German since last December 1st. All phone support is now routed to Germany through the U.S. number. I guess they are getting all the kinks out of this setup and should hopefully be up to speed soon.
=> =>LOL, SuSE makes a great distribution, and their support staff is great. =>Unfortunately, getting a hold of them can be a little difficult. =>
On Tue, 6 Mar 2001, Peter B. Van Campen wrote:
I called today for Install support. I got a recording saying that install support is only available on Mondays and Thursdays 7AM to 9AM pacific time.
Please tell me that the 90 days free phone install support is available more than 4 hours a week!!!!
I assume this is due to the fact, that our European callcenter is now handling the US phone support requests, too. Remember, that we had some restructuring of the US office some weeks ago. I forwarded your request to our support people. Here is a summary of their replies: Unfortunately this is true, for the time being. However, the time window for phone support will be prolonged, either by having more days with the same hours or by having more hours on the same days. Either one or the other will happen soon, they are working on that. Please note, that this limitation is for phone support only! Of course you can send us support requests by email around the clock within the first 90 days, which is the preferred method anyway. Bye, LenZ -- ------------------------------------------------------------------ Lenz Grimmer SuSE GmbH mailto:grimmer@suse.de Schanzaeckerstr. 10 http://www.suse.de/~grimmer/ 90443 Nuernberg, Germany You tell 'em Clock, you've got the time.
Lenz Grimmer wrote:
I forwarded your request to our support people. Here is a summary of their replies:
Unfortunately this is true, for the time being. However, the time window for phone support will be prolonged, either by having more days with the same hours or by having more hours on the same days. Either one or the other will happen soon, they are working on that.
Please note, that this limitation is for phone support only! Of course you can send us support requests by email around the clock within the first 90 days, which is the preferred method anyway.
This is fine assuming you don't need support for installation/networking/dial-up problems. Isn't this sorta like a auto shop telling you to drive your car in for service when your car won't start? Sorry, don't mean to be a smart-ass... Ken
participants (6)
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Ben Rosenberg -
Jerry Kreps -
Kenneth Hughes -
Lenz Grimmer -
Peter B. Van Campen -
Victor R. Cardona