[opensuse-marketing] Network issue and promoDVDs
Hello, I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem. Stathis -- http://about.me/iosifidis http://eiosifidis.blogspot.gr http://blogs.gnome.org/eiosifidis Great leaders don't tell you what to do... They show you how it's done. -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
On 24 March 2013 13:17, Stathis Iosifidis (aka diamond_gr)
If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
But all the information they need is on the Release Notes.. which we show everyone during the install, and they can read them afterwards.. I think we already have it covered... -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
On Sun, 24 Mar 2013 13:43:12 +0000
Richard Brown
I think we already have it covered...
To the extent. Release notes are not presented to the user during installation as third tab does not count in this context. Importance is not mentioned, or not enough, to users in a tab that is visible. Users that read Release Notes are those that already know why it is important. Influence (importance) of release notes as a basic help tool is overestimated as openSUSE users without experience will often have a problem even to understand information on their own. Even article about them in the wiki was outdated till today. -- Regards, Rajko. -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
On Sun, 2013-03-24 at 17:51 -0500, Rajko wrote:
Even article about them in the wiki was outdated till today.
Outdated articles have always been a chronic problem. I think the way we do things currently won't change that. Perhaps we should implement as part of a release process that in the days before release is official, a "verification team" of some sort is assigned to review pertinent documents on the wiki and update as appropriate. We tend to be reactive and update after the ball has been dropped. We should think of a more proactive process to address this. Of course, the challenge is that there is a very small window of opportunity to resolve this. GM is generally ready about one week before officially releasing. That means we hae to ensure such a team would actually be committed to clearing their plates for the week and testing everything against a checklist of installation process and documentation. Bryen -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
Hi, if you Google for "openSUSE 12.3 network manager problem" or several different combinations, they will point you to the release notes. We just included in the portal also a link to the Release notes. We need to educate users to read the release notes before installing the distribution. We can do a better job there eventhough we will never succeed copletely. If you have suggestion in this direction, we can include them in the next Release process. On Sunday, March 24, 2013 03:17:04 PM Stathis Iosifidis wrote:
Hello,
I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
Stathis -- Agustin Benito Bethencourt openSUSE Team Lead at SUSE abebe@suse.com
-- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
Hi, You're right in general. But there are users that just get promo live media, install it and expect everything to work perfect. If they are networkless, they either use a live media to search a solution (like I do) or install another distro. I don't remember the version (maybe it was 11.4), we had some promo dvds left when next version was released (12.1) and we didn't have DVDs to give during an event. So we printed some stickers how to upgrade to next version (I think we pointed the wiki link). Imagine you want to cook something. Sometimes, you cook without a recipe and burn the food. What do you do next? Read carefully the recipe and the start cooking again with success. The initial point of my mail was to have the recipe on PromoDVD. Users that download live media from our website, I guess, they already read release notes or solutions to possible problems. Maybe we (during events) must focus on educate users to read release notes first. That's my point of view. I'm might be wrong though. Take care, Stathis Στις 27/03/2013 11:46 πμ, ο/η Agustin Benito Bethencourt έγραψε:
Hi,
if you Google for "openSUSE 12.3 network manager problem" or several different combinations, they will point you to the release notes. We just included in the portal also a link to the Release notes.
We need to educate users to read the release notes before installing the distribution. We can do a better job there eventhough we will never succeed copletely.
If you have suggestion in this direction, we can include them in the next Release process.
On Sunday, March 24, 2013 03:17:04 PM Stathis Iosifidis wrote:
Hello,
I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
Stathis
-- http://about.me/iosifidis http://eiosifidis.blogspot.gr http://blogs.gnome.org/eiosifidis Great leaders don't tell you what to do... They show you how it's done. -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
Hi Stathis, hummm..... How can we make more evident or reinforce the message to our users so they read the release notes? If we produce more dvds in the future, adding a message in the sleeve is one option. More ideas? On Wednesday, March 27, 2013 12:18:02 PM Stathis Iosifidis wrote:
Hi,
You're right in general. But there are users that just get promo live media, install it and expect everything to work perfect. If they are networkless, they either use a live media to search a solution (like I do) or install another distro.
I don't remember the version (maybe it was 11.4), we had some promo dvds left when next version was released (12.1) and we didn't have DVDs to give during an event. So we printed some stickers how to upgrade to next version (I think we pointed the wiki link).
Imagine you want to cook something. Sometimes, you cook without a recipe and burn the food. What do you do next? Read carefully the recipe and the start cooking again with success.
The initial point of my mail was to have the recipe on PromoDVD. Users that download live media from our website, I guess, they already read release notes or solutions to possible problems. Maybe we (during events) must focus on educate users to read release notes first.
That's my point of view. I'm might be wrong though. Take care, Stathis
Στις 27/03/2013 11:46 πμ, ο/η Agustin Benito Bethencourt έγραψε:
Hi,
if you Google for "openSUSE 12.3 network manager problem" or several different combinations, they will point you to the release notes. We just included in the portal also a link to the Release notes.
We need to educate users to read the release notes before installing the distribution. We can do a better job there eventhough we will never succeed copletely.
If you have suggestion in this direction, we can include them in the next Release process.
On Sunday, March 24, 2013 03:17:04 PM Stathis Iosifidis wrote:
Hello,
I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
Stathis -- Agustin Benito Bethencourt openSUSE Team Lead at SUSE abebe@suse.com
-- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
Hello,
An introductory video (with some tips, tricks, and important points)
in the DVD media won't be bad either.
If they have installed and are stuck with some config with no Internet
support, they can watch the video or access manuals from the same DVD.
Regards,
Ish
On Wed, Mar 27, 2013 at 7:29 PM, Agustin Benito Bethencourt
Hi Stathis,
hummm.....
How can we make more evident or reinforce the message to our users so they read the release notes?
If we produce more dvds in the future, adding a message in the sleeve is one option. More ideas?
On Wednesday, March 27, 2013 12:18:02 PM Stathis Iosifidis wrote:
Hi,
You're right in general. But there are users that just get promo live media, install it and expect everything to work perfect. If they are networkless, they either use a live media to search a solution (like I do) or install another distro.
I don't remember the version (maybe it was 11.4), we had some promo dvds left when next version was released (12.1) and we didn't have DVDs to give during an event. So we printed some stickers how to upgrade to next version (I think we pointed the wiki link).
Imagine you want to cook something. Sometimes, you cook without a recipe and burn the food. What do you do next? Read carefully the recipe and the start cooking again with success.
The initial point of my mail was to have the recipe on PromoDVD. Users that download live media from our website, I guess, they already read release notes or solutions to possible problems. Maybe we (during events) must focus on educate users to read release notes first.
That's my point of view. I'm might be wrong though. Take care, Stathis
Στις 27/03/2013 11:46 πμ, ο/η Agustin Benito Bethencourt έγραψε:
Hi,
if you Google for "openSUSE 12.3 network manager problem" or several different combinations, they will point you to the release notes. We just included in the portal also a link to the Release notes.
We need to educate users to read the release notes before installing the distribution. We can do a better job there eventhough we will never succeed copletely.
If you have suggestion in this direction, we can include them in the next Release process.
On Sunday, March 24, 2013 03:17:04 PM Stathis Iosifidis wrote:
Hello,
I installed openSUSE from DVD and livedvd and I faced the network issue. Do you think that there should be printed on the promodvd cover the solution? Or a sticker on it with the solution? If someone likes it and install it, he/she won't have Internet and he/she won't have a clue how to solve the problem.
Stathis -- Agustin Benito Bethencourt openSUSE Team Lead at SUSE abebe@suse.com
-- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
-- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
On Wed, 27 Mar 2013 19:34:03 +0400
Nitin K Sookun
Hello,
An introductory video (with some tips, tricks, and important points) in the DVD media won't be bad either. If they have installed and are stuck with some config with no Internet support, they can watch the video or access manuals from the same DVD.
Video is good idea, but well illustrated text that is much easier to create with resources that we have will be excellent replacement. -- Regards, Rajko. -- To unsubscribe, e-mail: opensuse-marketing+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-marketing+owner@opensuse.org
participants (6)
-
Agustin Benito Bethencourt -
Bryen M Yunashko -
Nitin K Sookun -
Rajko -
Richard Brown -
Stathis Iosifidis (aka diamond_gr)