Re: support vs. users (was: greetings & first question...)
The idea is to post strictly support related questions to the support mail list, while this list is generic.
Well, sgrat sgrat...ok, I'll try to keep it in mind So sorry I should have said hello here and posted the question there. But I should have said first hello also there So this remains somehow unclear :)
Don't worry, it is mostly irrelevant, IMHO. :-D
But I understand it confuses newcomers.
What exactly is the difference between a "users" list and a "support" list? What subject(s) are common from "users" that don't constitute the subject of either another list, or support? The existence of both where many exist creates confusion. The changeover of list servers should have consolidated the two. -- Evolution as taught in public schools, like religion, is based on faith, not on science. Team OS/2 ** Reg. Linux User #211409 ** a11y rocks! Felix Miata *** http://fm.no-ip.com/
Felix Miata wrote:
The idea is to post strictly support related questions to the support mail list, while this list is generic.
Well, sgrat sgrat...ok, I'll try to keep it in mind So sorry I should have said hello here and posted the question there. But I should have said first hello also there So this remains somehow unclear :)
Don't worry, it is mostly irrelevant, IMHO. :-D
But I understand it confuses newcomers.
What exactly is the difference between a "users" list and a "support" list?
You may want to consult the Board, the opensuse support list was created entirely on their initiative. I believe to help support or promoate support of Tumbleweed users, but I could be wrong.
What subject(s) are common from "users" that don't constitute the subject of either another list, or support? The existence of both where many exist creates confusion.
Agree, but please take it up with the Board.
The changeover of list servers should have consolidated the two. --
That would have been an option, but again, it is up to the Board. I agree with you, having both is downright stupid. -- Per Jessen, Zürich (7.0°C) Member, openSUSE Heroes
On 15/12/2020 21.00, Per Jessen wrote:
Felix Miata wrote:
The idea is to post strictly support related questions to the support mail list, while this list is generic.
Well, sgrat sgrat...ok, I'll try to keep it in mind So sorry I should have said hello here and posted the question there. But I should have said first hello also there So this remains somehow unclear :)
Don't worry, it is mostly irrelevant, IMHO. :-D
But I understand it confuses newcomers.
What exactly is the difference between a "users" list and a "support" list?
You may want to consult the Board, the opensuse support list was created entirely on their initiative. I believe to help support or promoate support of Tumbleweed users, but I could be wrong.
What subject(s) are common from "users" that don't constitute the subject of either another list, or support? The existence of both where many exist creates confusion.
Agree, but please take it up with the Board.
The changeover of list servers should have consolidated the two. --
That would have been an option, but again, it is up to the Board.
I agree with you, having both is downright stupid.
I thought that the support mail list was going to be where developers and maintainers would answer the support questions from users that they don't want on the factory mail list. And that it would be kept strictly on-topic. :-· -- Cheers / Saludos, Carlos E. R. (from 15.1 x86_64 at Telcontar)
On 12/16/20 7:13 AM, Carlos E. R. wrote:
On 15/12/2020 21.00, Per Jessen wrote:
Felix Miata wrote:
The idea is to post strictly support related questions to the support mail list, while this list is generic.
Well, sgrat sgrat...ok, I'll try to keep it in mind So sorry I should have said hello here and posted the question there. But I should have said first hello also there So this remains somehow unclear :)
Don't worry, it is mostly irrelevant, IMHO. :-D
But I understand it confuses newcomers.
What exactly is the difference between a "users" list and a "support" list?
You may want to consult the Board, the opensuse support list was created entirely on their initiative. I believe to help support or promoate support of Tumbleweed users, but I could be wrong.
What subject(s) are common from "users" that don't constitute the subject of either another list, or support? The existence of both where many exist creates confusion.
Agree, but please take it up with the Board.
The changeover of list servers should have consolidated the two. --
That would have been an option, but again, it is up to the Board.
I agree with you, having both is downright stupid.
I thought that the support mail list was going to be where developers and maintainers would answer the support questions from users that they don't want on the factory mail list. And that it would be kept strictly on-topic.
Yes this was the general idea, previous boards had tried many times to get the old opensuse@ list to be on ontopic support only list but a significant percentage of active users there rejected this idea via there ongoing behavior so the support list was created. We also recognised that list was its own long standing community and didn't see a strong enough argument to close the old list down. Maybe discussion rather then users would be a less confusing name for it however. -- Simon Lees (Simotek) http://simotek.net Emergency Update Team keybase.io/simotek SUSE Linux Adelaide Australia, UTC+10:30 GPG Fingerprint: 5B87 DB9D 88DC F606 E489 CEC5 0922 C246 02F0 014B
Carlos E. R. wrote:
I thought that the support mail list was going to be where developers and maintainers would answer the support questions from users that they don't want on the factory mail list. And that it would be kept strictly on-topic.
Aha, okay, thanks for the clarification. -- Per Jessen, Zürich (3.6°C) Member, openSUSE Heroes
participants (4)
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Carlos E. R. -
Felix Miata -
Per Jessen -
Simon Lees