[opensuse-factory] hplip problems
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer . The printer, in my case a USB attached HP Photosmart C4180 All-in-one does the same with the factory hplip and hplip-hpijs at ver. 2.8.7. The problem started with a zypper dup just before the M1 release and affects all the boxes I have. I tried 2.8.7 on 3 boxes and attaching the printer I get the same problem. So I downloaded hplip-3.9.4 source and installed it after using zypper to remove hplip and hplip-hpijs. The scanner function works perfectly. The print comes out as a page of solid black and the job remains on the queue. Propbably a mismatch between cups and the new hplip. I've suggested a new 3.9.4 package be added to factory - no further response so far. Sounds like my standard complaint? You're right. Is anyone having printing problems with HP printers? Regards Sid. -- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Le jeudi 30 avril 2009, à 03:23 +0100, Sid Boyce a écrit :
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer .
This is https://bugzilla.novell.com/show_bug.cgi?id=498254 actually ;-) I'm not quite sure what the fact that I'm a Novell employee adds to the bug, btw. (I fixed the priority and severity: P0 is just something we don't use, see http://en.opensuse.org/Bugs/Definitions) Vincent -- Les gens heureux ne sont pas pressés. -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Vincent Untz wrote:
Le jeudi 30 avril 2009, à 03:23 +0100, Sid Boyce a écrit :
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer .
This is https://bugzilla.novell.com/show_bug.cgi?id=498254 actually ;-) I'm not quite sure what the fact that I'm a Novell employee adds to the bug, btw.
(I fixed the priority and severity: P0 is just something we don't use, see http://en.opensuse.org/Bugs/Definitions)
Vincent
I noticed a few days ago priority was set to none, so raised it to critical. Regards Sid. -- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Hello, HPLIP in Factory is the same what works well in openSUSE 11.1 CUPS in Factory is the same what works well in openSUSE 11.1 Therefore the root cause it very likely neither in HPLIP nor in CUPS but somewhere else. When you use Factory it would help us a lot if you would be able to do some basic analysis what the root cause of your issue might be because then you could make a much more valuable bug report. In contrast it does not help to make it "critical" and "P0". By the way: I wonder how it was possible "from outside" to set "P0" here because this could alert the whole Suse/Novell company. On Apr 30 03:23 Sid Boyce wrote:
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer . The printer, in my case a USB attached HP Photosmart C4180 All-in-one does the same with the factory hplip and hplip-hpijs at ver. 2.8.7. The problem started with a zypper dup just before the M1 release and affects all the boxes I have. I tried 2.8.7 on 3 boxes and attaching the printer I get the same problem. So I downloaded hplip-3.9.4 source and installed it after using zypper to remove hplip and hplip-hpijs. The scanner function works perfectly. The print comes out as a page of solid black and the job remains on the queue. Propbably a mismatch between cups and the new hplip. I've suggested a new 3.9.4 package be added to factory - no further response so far. Sounds like my standard complaint? You're right. Is anyone having printing problems with HP printers? Regards Sid. -- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks
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Kind Regards Johannes Meixner -- SUSE LINUX Products GmbH, Maxfeldstrasse 5, 90409 Nuernberg, Germany AG Nuernberg, HRB 16746, GF: Markus Rex -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Johannes Meixner wrote:
Hello,
HPLIP in Factory is the same what works well in openSUSE 11.1 CUPS in Factory is the same what works well in openSUSE 11.1
Therefore the root cause it very likely neither in HPLIP nor in CUPS but somewhere else.
When you use Factory it would help us a lot if you would be able to do some basic analysis what the root cause of your issue might be because then you could make a much more valuable bug report. In contrast it does not help to make it "critical" and "P0".
By the way: I wonder how it was possible "from outside" to set "P0" here because this could alert the whole Suse/Novell company.
Probably about a week ago after I had done a zypper dup, my daughter complained of not being able to print across the network. lpq and lpstat showed the printer was OK locally and across the network, so I tried printing locally - the job was stuck on the queue and not printed. Below was what happened subsequently. Since it sort of printed (black page) with my build of hplip, I thought it must have been the factory 2.8.7 application. I shall have a closer look with YaST now the 3.9.4 packages pointed to by Raymond Wooninck have been installed. Regards Sid.
On Apr 30 03:23 Sid Boyce wrote:
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer . The printer, in my case a USB attached HP Photosmart C4180 All-in-one does the same with the factory hplip and hplip-hpijs at ver. 2.8.7. The problem started with a zypper dup just before the M1 release and affects all the boxes I have. I tried 2.8.7 on 3 boxes and attaching the printer I get the same problem. So I downloaded hplip-3.9.4 source and installed it after using zypper to remove hplip and hplip-hpijs. The scanner function works perfectly. The print comes out as a page of solid black and the job remains on the queue. Propbably a mismatch between cups and the new hplip. I've suggested a new 3.9.4 package be added to factory - no further response so far. Sounds like my standard complaint? You're right. Is anyone having printing problems with HP printers? Regards Sid. -- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks
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Kind Regards Johannes Meixner
-- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
Sid Boyce wrote:
Bug #487060 (Critical) refers - one in-house Novell user has seen the problem where jobs are queued but won't print on a network printer . The printer, in my case a USB attached HP Photosmart C4180 All-in-one does the same with the factory hplip and hplip-hpijs at ver. 2.8.7. The problem started with a zypper dup just before the M1 release and affects all the boxes I have. I tried 2.8.7 on 3 boxes and attaching the printer I get the same problem. So I downloaded hplip-3.9.4 source and installed it after using zypper to remove hplip and hplip-hpijs. The scanner function works perfectly. The print comes out as a page of solid black and the job remains on the queue. Propbably a mismatch between cups and the new hplip. I've suggested a new 3.9.4 package be added to factory - no further response so far. Sounds like my standard complaint? You're right. Is anyone having printing problems with HP printers? Regards Sid.
Still no resolution to this bug, seems to be a ghostscript problem as I always get a pstoraster failure. Currently using hlip and hplip-hpijs 3.9.4b-5.1 from http://download.opensuse.org/repositories/home:/rwooninck:/updates/openSUSE_... I get the same problem with the Lexmark driver and a Lexmark z600 printer. E [11/May/2009:16:24:48 +0100] PID 30348 (/usr/lib64/cups/filter/pstoraster) crashed on signal 11! E [11/May/2009:16:24:49 +0100] [Job 53] Job stopped due to filter errors. # l /usr/lib64/cups/filter/hp* -rwxr-xr-x 1 root root 595440 2009-05-06 16:25 /usr/lib64/cups/filter/hpcups* -rwxr-xr-x 1 root root 61144 2009-04-24 15:44 /usr/lib64/cups/filter/hpgltops* -rwxr-xr-x 1 root root 10632 2009-05-06 16:25 /usr/lib64/cups/filter/hplipjs* slipstream:/home/lancelot/ftp/may09 # l /usr/lib64/cups/filter/rastertoz600 -rwxr-xr-x 1 root root 97862 2003-08-21 07:36 /usr/lib64/cups/filter/rastertoz600 Running kubuntu 9.04 x86_64 under VirtualBox, the printer works. I am suprised no one else is seeing printer problems. Regards Sid. -- Sid Boyce ... Hamradio License G3VBV, Licensed Private Pilot Emeritus IBM/Amdahl Mainframes and Sun/Fujitsu Servers Tech Support Specialist, Cricket Coach Microsoft Windows Free Zone - Linux used for all Computing Tasks -- To unsubscribe, e-mail: opensuse-factory+unsubscribe@opensuse.org For additional commands, e-mail: opensuse-factory+help@opensuse.org
participants (3)
-
Johannes Meixner -
Sid Boyce -
Vincent Untz