On Wed, Sep 16, 2020 at 1:31 PM Perry Naseck wrote:

Hello,

I have attempted to change my realname with "osc meta user -e <username>" but the changes do not persist. I also cannot find a way to change it from the web interface. Is this functionality possible?

It is not. You will need to attempt to change the name in the SUSE Account system. -- 真実はいつも一つ！/ Always, there's only one truth! -- To unsubscribe, e-mail: opensuse-buildservice+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-buildservice+owner@opensuse.org

On Wed, Sep 16, 2020 at 2:01 PM Perry Naseck wrote:

Thanks for your response!

Do you happen to know where that option may be? I could not found it online. Or, I guess there is most likely another mailing list for that system.

No clue, sorry. You'll have to bug SUSE for that, since it's their system. -- 真実はいつも一つ！/ Always, there's only one truth! -- To unsubscribe, e-mail: opensuse-buildservice+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-buildservice+owner@opensuse.org

On Thursday 2020-09-17 07:05, Adrian Schröter wrote:

On Mittwoch, 16. September 2020, 20:11:11 CEST Neal Gompa wrote:

...

On Wed, Sep 16, 2020 at 2:01 PM Perry Naseck wrote:

...

Thanks for your response!

Do you happen to know where that option may be? I could not found it online. Or, I guess there is most likely another mailing list for that system.

No clue, sorry. You'll have to bug SUSE for that, since it's their system.

The account self-service portal for openSUSE accounts can be found here:

https://idp-portal.suse.com/univention/self-service/#page=profiledata

But there is no "personal name" field. -- To unsubscribe, e-mail: opensuse-buildservice+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-buildservice+owner@opensuse.org

On Donnerstag, 17. September 2020, 17:56:13 CEST Perry Naseck wrote:

OK, here's an update:

Went to the Live Chat on the SUSE site, they didn't know what I was talking about but sent me to entitlements@suse.com. They didn't refuse support because I'm not a paying customer, so that's good.

Entitlements also didn't know what I was talking about and said that the SUSE and openSUSE systems were separate entities and sent me to https://en.opensuse.org/openSUSE:Services_help#account.2C_profile.2C_change_... https://en.opensuse.org/openSUSE:Services_help#account.2C_profile.2C_change_..., which then links to an old MicroFocus login.

Finally I found idp-request@suse.de at the bottom of https://idp-portal-info.suse.com/ https://idp-portal-info.suse.com/. It looks like the buried it at the bottom of the page to avoid getting an inbox flood during the migration (completely fair). They successfully forwarded my request to infra@suse.de, so hopefully they will resolve my issue.

I also noted that they should include this contact email somewhere in the identity manager UI since surely there will be more people with account or account recovery issues. Since the migration is over they probably avoided a large email flood at this point.

The portal should offer to edit the real name .... (sorry, I can not see that with my employee account). And a request-for-removal function is planned there as well btw. sorry that it took so long, but we will improve :) adrian -- Adrian Schroeter Build Infrastructure Project Manager SUSE Software Solutions Germany GmbH, Maxfeldstr. 5, 90409 Nuernberg, Germany (HRB 247165, AG München), Geschäftsführer: Felix Imendörffer -- To unsubscribe, e-mail: opensuse-buildservice+unsubscribe@opensuse.org To contact the owner, e-mail: opensuse-buildservice+owner@opensuse.org