[Bug 210924] New: missing driver for HP DeskJet 6840 printer
https://bugzilla.novell.com/show_bug.cgi?id=210924 Summary: missing driver for HP DeskJet 6840 printer Product: openSUSE 10.2 Version: Alpha 5 Platform: PC OS/Version: Other Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: gholmer@ameritech.net QAContact: jsmeix@novell.com In 10.1 there is a driver for this specific model, but I can't find any driver that gives acceptable results in 10.2 alpha 5 (tried DeskJet Series, New DeskJet Series, etc.). 10.1 is using driver "HP DeskJet 6840 Foomatic/hpijs (recommended) (manufacturer-PPDs/hplip/HP-DeskJet_6840-hpijs.ppd.gz)". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 ------- Comment #1 from gholmer@ameritech.net 2006-10-08 06:26 MST ------- Seems to be because package "hplip" didn't get installed, but installing it manually poses another problem: even though I select "HP / DeskJet 6840", the driver that gets loaded is for the 6800. There is a driver in hplip for the 6840: shadow@shoggoth:~> rpm -ql hplip | grep 6840 /usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6840-hpijs.ppd.gz In any case, I don't get any output, and /etc/cups/printers.conf contains this: State Stopped StateMessage Filter "foomatic-rip" for printer "hp6840" not available: Too many levels of symbolic links -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |gholmer@ameritech.net ------- Comment #2 from jsmeix@novell.com 2006-10-09 00:55 MST ------- Strange "Too many levels of symbolic links" message. /usr/lib/cups/filter/foomatic-rip should be only one level of symbolic link to /usr/bin/foomatic-rip Can you do on your system what I did on my system --------------------------------------------------------------------------- root@host# type -a foomatic-rip foomatic-rip is /usr/bin/foomatic-rip root@host# cd /usr/lib/cups/filter/ root@host# file foomatic-rip foomatic-rip: symbolic link to `../../../bin/foomatic-rip' root@host# file ../../../bin/foomatic-rip ./../../bin/foomatic-rip: perl script text --------------------------------------------------------------------------- and report the results of your system. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 ------- Comment #3 from gholmer@ameritech.net 2006-10-09 04:36 MST ------- shoggoth:~ # type -a foomatic-rip foomatic-rip is /usr/bin/foomatic-rip shoggoth:~ # cd /usr/lib/cups/filter shoggoth:/usr/lib/cups/filter # file foomatic-rip foomatic-rip: broken symbolic link to `foomatic-rip' shoggoth:/usr/lib/cups/filter # file ../../../bin/foomatic-rip ./../../bin/foomatic-rip: perl script text shoggoth:/usr/lib/cups/filter # ls -l foomatic-rip lrwxrwxrwx 1 root root 12 Oct 7 09:15 foomatic-rip -> foomatic-rip shoggoth:/usr/lib/cups/filter # -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|gholmer@ameritech.net | ------- Comment #4 from jsmeix@novell.com 2006-10-09 04:57 MST ------- There is a wrong link in the foomatic-filters package! To fix it now, do: cd /usr/lib/cups/filter ln -s ../../../bin/foomatic-rip foomatic-rip -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |NEEDINFO Info Provider| |gholmer@ameritech.net ------- Comment #5 from jsmeix@novell.com 2006-10-09 05:02 MST ------- I meant cd /usr/lib/cups/filter rm foomatic-rip ln -s ../../../bin/foomatic-rip foomatic-rip Please test and report whether it works for you then. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED Info Provider|gholmer@ameritech.net | Resolution| |FIXED ------- Comment #6 from jsmeix@novell.com 2006-10-09 05:10 MST ------- Submitted fixed foomatic-filters package to STABLE. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 ------- Comment #7 from jsmeix@novell.com 2006-10-09 05:17 MST ------- Filed seperated bug #210984 because package "hplip" didn't get installed. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 ------- Comment #8 from gholmer@ameritech.net 2006-10-09 17:39 MST ------- It produces good output after fixing the symlink, but even though I selected the 6840 driver, YaST still shows using HP-DeskJet_6800-hpijs.ppd.gz. /usr/share/cups/model/manufacturer-PPDs/hplip does contain an HP-DeskJet_6840-hpijs.ppd.gz (in addition to the 6800). On 10.1 it shows the 6840 driver. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|FIXED | ------- Comment #9 from jsmeix@novell.com 2006-10-10 00:18 MST ------- /usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6800-hpijs.ppd.gz and /usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6840-hpijs.ppd.gz are identical regarding the "DeviceModel" entry (both have DeviceModel 'deskjet 5600') and the differences in both PPDs are only about the model names - the rest is identical. This is because both models are internally the same (they belong to the same "device/print class" DJGenericVIP), see the HP documentation /usr/share/doc/packages/hplip/supported_devices/inkjet.html and /usr/share/doc/packages/hplip/tech_docs/device_classes.html Therefore it does not really matter in this particular case which PPD you use. Nevertheless there may be a problem which PPDs YaST assigns to a specific model. Therefore I am interested to find out why YaST does not assign the 100% correct PPD in your case: YaST finds matching PPDs by comparing the autodetected model string with the "ModelName" entry in the PPDs. The "ModelName" entries are: *ModelName: "HP DeskJet 6800" *ModelName: "HP DeskJet 6840" so that the question is now what the autodetected model string is. This depends on how your printer is connected to the system. If it is via USB then attach the output of lsusb -v as plain text attachment to this bug. Furthermore attach also the output of hwinfo --printer as plain text attachment to this bug. Furthermore we need the YaST log for exactly one setup of your printer: Please provide the YaST log file as follows: 1. Have a clean state to start: Remove all your print queues in YaST and finish YaST. 2. Move the old YaST log file away: mv /var/log/YaST2/y2log /var/log/YaST2/y2log.old 3. Start YaST and do again setup your pinter. Finish YaST and save the log file: cp -p /var/log/YaST2/y2log /var/log/YaST2/y2log.save 4. Attach /var/log/YaST2/y2log.save as attachment with mime type "text plain" to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |NEEDINFO Info Provider| |gholmer@ameritech.net -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 ------- Comment #10 from gholmer@ameritech.net 2006-10-10 05:22 MST ------- Created an attachment (id=101104) --> (https://bugzilla.novell.com/attachment.cgi?id=101104&action=view) y2log after printer re-installing printer The printer is network attached ("Print Directly to Network Printer"). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|jsmeix@novell.com |mzugec@novell.com Severity|Normal |Major Status|NEEDINFO |NEW Info Provider|gholmer@ameritech.net | Summary|missing driver for HP |YaST finds and selects non-matching PPDs |DeskJet 6840 printer | ------- Comment #11 from jsmeix@novell.com 2006-10-11 00:45 MST ------- Michal, there is the problem that YaST seems to find and select an incorrect PPD file, see starting at comment #8. Even if it doesn't matter for this particular printer, it is a major problem if this would happen for other printer models too. I increase severity to major because at the moment it seems YaST might find and select really wrong PPDs for a given model which would result non-working print queues. In attachment #101104 there is: ------------------------------------------------------------------------------ Printerdb.ycp:615 Sorted PPD files for HP:DESKJET6840: ["/usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6800-hpijs.ppd.gz", "/usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6840-hpijs.ppd.gz"] .. Printerdb.ycp:666 Selected file: /usr/share/cups/model/manufacturer-PPDs/hplip/HP-DeskJet_6800-hpijs.ppd.gz ------------------------------------------------------------------------------ I do not understand why YaST selects HP-DeskJet_6800-hpijs.ppd.gz which has the ModelName entry "HP DeskJet 6800" when the user has manually chosen the model "HP:DESKJET6840" which should match perfectly to HP-DeskJet_6840-hpijs.ppd.gz which has the ModelName entry "HP DeskJet 6840". I also do not understand why YaST finds HP-DeskJet_6800-hpijs.ppd.gz as a matching PPD for the model "DESKJET6840" at all because the ModelName entry in this PPD should not match at all. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 mzugec@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |ASSIGNED -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=210924 mzugec@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |FIXED ------- Comment #13 from mzugec@novell.com 2006-11-01 12:00 MST ------- fixed in yast2-printer-2.14.7 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
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