https://bugzilla.novell.com/show_bug.cgi?id=769705 https://bugzilla.novell.com/show_bug.cgi?id=769705#c2 Scott Couston changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jsrain@suse.com, | |scott@aphofis.com --- Comment #2 from Scott Couston 2012-07-03 23:16:55 UTC --- (In reply to comment #1)

I see three issues/questions:

a) who determines that there are no resources available for fixing a given problem? b) who is the Problem Manager? c) who is the responsible Manager Dpt?

Certainly I am unable to comment on these questions as I do not know the inner workings of responsibility of opensuse. Certainly a Problem Management System, without a Problem Manager is defeatist in its reason for being! I am trying to help all at opensuse and the project excel! I would assert that the ultimate responsible person, for the continuation of the project that provides paid contractors and paid analysts, little in number as they are; have a responsible person who allocates the physical spend and resources for the project. This reason code priority/or closed as I have suggested it typical of PMS Model that is used around the World where both are used to allocate resources. Please DO not MISUNDERSTAND ME, I am proposing a standard model that is used to demonstrate why more resources, in its stats and reasons why more paid resources could enhance the future justification for more paid assets. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=769705 Ryan Wilson changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rywilson@novell.com -- You are receiving this mail because: You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=769705 --- Comment #4 from Scott Couston --- The reason the product gets NO penetration into Australia is ALL Govt Federal and State and ALL Banking, is you can't run a dual Protocol stick to support SNA and TCP/IP and have a 3270- type screen emulator. We have ALL government and ALL banking still on mainframes that are as secure as all hell as its SNA Front end protected but supplying TRUST only to trust worthy LNIATA but the two of us cant fix the problems of the world...but for that one day its a safer place for the next it goes to crap...good luck with the extra staff mate...Scott -- You are receiving this mail because: You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=769705 Scott Couston changed: What |Removed |Added ---------------------------------------------------------------------------- Status|RESOLVED |REOPENED Resolution|WORKSFORME |--- --- Comment #6 from Scott Couston --- If per chance you should ever get a Paid Problem Manager at opensuse I would like to reopen this dialogue. The two reason codes are reasonable for a Problem Manager who has to manage budget or cost of the Fix against its desirability from a commercial reality. Such are the Reason for the Paid Problem Manager. The Problem Manager is also to oversea that Time frames Allocated to the Problem are achieved and if necessary allocate resources to fix the bug dependant on We have three component that make up the time allocated for the problem fix Priority depends on classification which depends on Severity. Therefore a problem's priority is in relation to to the commercial need to fix the issue...Certainly a problem with internal systems or at site are the highest, the next is the reflection of....and why I rewriting the Quality Assurance System as defined by the ISO. ISO and the rules for running a Quality System of any type and is an International Standard and there are ISO for every industry in the world. All ISO written to uphold a Quality System are predefined and held in Brussels off-course and your a lot closer than I :-) I am fix and well as of 21-10-2014 -- You are receiving this mail because: You are on the CC list for the bug.

http://bugzilla.novell.com/show_bug.cgi?id=769705 Scott Couston changed: What |Removed |Added ---------------------------------------------------------------------------- Status|REOPENED |RESOLVED Resolution|--- |WORKSFORME --- Comment #8 from Scott Couston --- WORKS FOR ME -- You are receiving this mail because: You are on the CC list for the bug.