[Bug 650011] New: System crash when configuring realtek 8185L pci wireless card

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bugzilla_noreply＠novell.com

28 Oct 2010 28 Oct '10

20:12

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c0 Summary: System crash when configuring realtek 8185L pci wireless card Classification: openSUSE Product: openSUSE 11.3 Version: Final Platform: 32bit OS/Version: openSUSE 11.3 Status: NEW Severity: Critical Priority: P5 - None Component: Kernel AssignedTo: kernel-maintainers@forge.provo.novell.com ReportedBy: superduke@libero.it QAContact: qa@suse.de Found By: --- Blocker: --- Created an attachment (id=397650) --> (http://bugzilla.novell.com/attachment.cgi?id=397650) Some og my system log User-Agent: Mozilla/5.0 (X11; U; Linux i686; it; rv:1.9.2.10) Gecko/20100914 SUSE/3.6.10-0.3.1 Firefox/3.6.10 I discovered the problem installing OpenSuse 11.3 and other Linux distribution such as Fedora, Ubuntu, DreamLinux. All that crashes during the installation. Only when I removed my realtek 8185K wireless pci card the installation ending with success. The fact that all the distribution have the same problem made me think about a kernel regression: how someone in suseitalia.org told me, the module rtl8180 (the driver loaded for my wireless card) should be not aligned with the last kernel. A systematic crash happens when I try to reassemble the card and try to configured it in Yast -> Impostazioni di Rete (I've an italian setup). Reproducible: Always Steps to Reproduce: 1. Installing OpenSuse (or any other distribution) in a system having the realtek 8185L wireless pci card; or 1. In a system without pci wireless card try to assemble a realteck 8185L pci wireless card and configuring it. Actual Results: The system crash, have to reboot. Expected Results: I'd like the wireless card working fine with a good module :-) Looking on my system log, play attention because I tried plug and unplug several time the wireless pci card. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

1 Nov 1 Nov

10:30

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c1 --- Comment #1 from Jiri Slaby 2010-11-01 10:30:50 UTC --- Created an attachment (id=397944) --> (http://bugzilla.novell.com/attachment.cgi?id=397944) Extracted lspci -vv -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

10:31

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c2 --- Comment #2 from Jiri Slaby 2010-11-01 10:31:11 UTC --- Created an attachment (id=397945) --> (http://bugzilla.novell.com/attachment.cgi?id=397945) dmesg -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

10:37

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c3 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO CC| |jslaby@novell.com InfoProvider| |superduke@libero.it --- Comment #3 from Jiri Slaby 2010-11-01 10:37:30 UTC --- Well, never ever pack up the logs, it's pain for us to extract them. I don't see any crash in dmesg. Could you setup kdump, serial or network console or try to reproduce on console tty0 (ctrl+alt+f1) and grab a photo? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

13:50

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c4 Luca Martinoia changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|superduke@libero.it | --- Comment #4 from Luca Martinoia 2010-11-01 13:50:18 UTC --- (In reply to comment #3)

...

Well, never ever pack up the logs, it's pain for us to extract them.

I don't see any crash in dmesg. Could you setup kdump, serial or network console or try to reproduce on console tty0 (ctrl+alt+f1) and grab a photo? Sorry, but someone told me to pack log because bugzilla have a limit in the file size. You can't see any crash in the log because when crashes the system is dead and can't write anything in the dmesg. That's because I can't grab a photo after crases, the only thing I can do is reboot using computer start botton.

-- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

19:02

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c5 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |superduke@libero.it --- Comment #5 from Jiri Slaby 2010-11-01 19:02:21 UTC --- (In reply to comment #4)

...

That's because I can't grab a photo after crases, the only thing I can do is reboot using computer start botton.

Once again, one of the following should work: (In reply to comment #3)

...

Could you setup kdump, serial or network console or try to reproduce on console tty0 (ctrl+alt+f1) and grab a photo?

It indeed won't write anything to /var/log/messages. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

22:24

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c6 Luca Martinoia changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|superduke@libero.it | --- Comment #6 from Luca Martinoia 2010-11-01 22:24:33 UTC --- I try to use kdump but doesn't work. When crash with kdump active the system lock and doesn't reboot. When force to reboot, I don't find anything in /var/crash. May be I have not use kdump properly, I'm just a beginner, but following a guide found on the web about kdump, I tried to simulate a crash with echo 1 > /proc/sys/kernel/sysrq echo c > /proc/sysrq-trigger and with this simulated crash kdump work... I don't know what to do in tty0, because I don'n know how to configure the wireles card with the command line. I use Yast -> Network Manager to do that. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

2 Nov 2 Nov

07:48

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c7 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |superduke@libero.it --- Comment #7 from Jiri Slaby 2010-11-02 07:48:01 UTC --- (In reply to comment #6)

...

When force to reboot, I don't find anything in /var/crash.

Then it seems not to crash, rather it hangs. Do keyboard LEDs blink hen this happens?

...

I don't know what to do in tty0, because I don'n know how to configure the wireles card with the command line. I use Yast -> Network Manager to do that.

Either run yast on console (it has a text interface too), or switch to console and log into the machine via ssh -X from another machine and run yast on the second machine (i.e. over ssh). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

09:15

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c8 Luca Martinoia changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|superduke@libero.it | --- Comment #8 from Luca Martinoia 2010-11-02 09:15:50 UTC --- (In reply to comment #7)

...

(In reply to comment #6)

...
When force to reboot, I don't find anything in /var/crash.

Then it seems not to crash, rather it hangs. Do keyboard LEDs blink hen this happens?

No, no led blinking, all system dead.

...

...
I don't know what to do in tty0, because I don'n know how to configure the wireles card with the command line. I use Yast -> Network Manager to do that.

Either run yast on console (it has a text interface too), or switch to console and log into the machine via ssh -X from another machine and run yast on the second machine (i.e. over ssh).

Repeat: I'm a beginner, I don't know how to use Yast by text interface, and unfortunately I've not a linux network at home. You got to tell me step by step what I got to do, I'm sorry. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

21:02

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c9 --- Comment #9 from Luca Martinoia 2010-11-02 21:02:55 UTC --- Oooook Mr Slaby! I was able to run Yast in tty0 and tring to setup the wireless from there (it was very easy actually, just typing yast in the command line :D ), but the result is always the same: system hangs, no keybord led blinking, even ctrl + alt + del doesn't work, only the computer start button. kdump can't log anything. The problem occurs when from Yast -> Network Devices I try to run for Network Settings, the system crash during the process "Detecting Network Devices". Well, I'm ready for the next step! What I got to do? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

22:42

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c10 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |superduke@libero.it --- Comment #10 from Jiri Slaby 2010-11-02 22:42:31 UTC --- (In reply to comment #9)

...

Oooook Mr Slaby! I was able to run Yast in tty0 and tring to setup the wireless from there (it was very easy actually, just typing yast in the command line :D ), but the result is always the same: system hangs, no keybord led blinking, even ctrl + alt + del doesn't work, only the computer start button. kdump can't log anything. The problem occurs when from Yast -> Network Devices I try to run for Network Settings, the system crash during the process "Detecting Network Devices". Well, I'm ready for the next step! What I got to do?

Yes, it's as easy as that. So before you run yast, run: # klogconsole -l 8 -r 0 # sysctl kernel.sysrq=1 Then, when it hangs, if nothing appears, try to press sysrq+p or sysrq+b (sysrq is alt+print-screen). -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

3 Nov 3 Nov

20:40

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c11 Luca Martinoia changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW InfoProvider|superduke@libero.it | --- Comment #11 from Luca Martinoia 2010-11-03 20:40:22 UTC --- (In reply to comment #10)

...

Yes, it's as easy as that. So before you run yast, run: # klogconsole -l 8 -r 0 # sysctl kernel.sysrq=1

Then, when it hangs, if nothing appears, try to press sysrq+p or sysrq+b (sysrq is alt+print-screen).

alt+printscreen+p/b is a good stretching for my fingers, but it doesn't work! system still hanging! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

22 Nov 22 Nov

20:11

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c Jeff Mahoney changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |jeffm@novell.com AssignedTo|kernel-maintainers@forge.pr |jslaby@novell.com |ovo.novell.com | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

24 Nov 24 Nov

13:05

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c12 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |mzugec@novell.com --- Comment #12 from Jiri Slaby 2010-11-24 13:05:53 UTC --- (In reply to comment #11)

...

alt+printscreen+p/b is a good stretching for my fingers, but it doesn't work! system still hanging!

Well, it dies hard then. Michal, what is yast doing during "Detecting Network Devices" in yast -> network devices, please? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:01

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c13 Michal Zugec changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW CC| |mzugec@novell.com InfoProvider|mzugec@novell.com | --- Comment #13 from Michal Zugec 2010-11-24 14:01:49 UTC --- YaST executes "hwinfo --netcard" command. Try to execute it manually. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:37

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO InfoProvider| |superduke@libero.it -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

17:10

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c14 --- Comment #14 from Luca Martinoia 2010-11-24 17:10:20 UTC --- I'm sorry, but in the while I've change my system with a new 64 bit Athlon cpu with new motherboard with sound and graphic card integrated. Well, I download and installed OpenSuse 11.3 64 bit in the new system, then I plugged the old realtek 8185L and... work!!! Well, it doesn't work with uncripted wireless network, but with wpa work fine!!! I think the problem is the driver can't manage conflict with some hardware combinations. Here my old system if can help you: Motherboard: Asus A7V 333 (sound card integrated) cpu Athlon 1800+ Graphic card: Nvidia GeForce Mx440; memory: 1 GB (512 + 256 + 256 but I had the same problem with 512 alone) and of course wireless card: realtek 8185L pci If you want I can try again reassembly the old system, I disassembled it because I need the case for the new one, but I can work with a very open system :D Let me know! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

25 Nov 25 Nov

12:56

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c15 Jiri Slaby changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |RESOLVED InfoProvider|superduke@libero.it | Resolution| |WONTFIX --- Comment #15 from Jiri Slaby 2010-11-25 12:56:16 UTC --- (In reply to comment #14)

...

I think the problem is the driver can't manage conflict with some hardware combinations.

So it seems like a HW problem. Closing as wontfix. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

13:41

New subject: [Bug 650011] System crash when configuring realtek 8185L pci wireless card

https://bugzilla.novell.com/show_bug.cgi?id=650011 https://bugzilla.novell.com/show_bug.cgi?id=650011#c16 --- Comment #16 from Luca Martinoia 2010-11-25 13:41:18 UTC --- Noooo! Problem is not resolved! A lot of people have the same problem with different hardware combination! Look about on line!!! And then the driver work in 64 bit OpenSuse version, I've not tryed with the 32 bit version with new hardware! May be the bug is still inside the 32 bit version! -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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[Bug 650011] New: System crash when configuring realtek 8185L pci wireless card

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