[Bug 258213] New: Cannot install printer, CUPS server fails
https://bugzilla.novell.com/show_bug.cgi?id=258213 Summary: Cannot install printer, CUPS server fails Product: openSUSE 10.2 Version: Final Platform: i686 OS/Version: Other Status: NEW Severity: Major Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: jim.asbille@gmail.com QAContact: jsmeix@novell.com When I try to install my HP Deskjet 720c printer during initialization I get a CUPS error. Attached png. I have installed filters in YAST. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #1 from jim.asbille@gmail.com 2007-03-27 18:21 MST ------- Created an attachment (id=126886) --> (https://bugzilla.novell.com/attachment.cgi?id=126886&action=view) Cups error -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jim.asbille@gmail.com ------- Comment #2 from jsmeix@novell.com 2007-03-28 01:40 MST ------- Is it the same computer and the same printer as in bug #256673? What did you do since https://bugzilla.novell.com/show_bug.cgi?id=256673#c7 Does the cupsd run? What results lpstat -r and lpstat -h localhost -r and rccups status See http://en.opensuse.org/SDB:CUPS_in_a_Nutshell "If problems are encountered": 1. Set the "LogLevel debug" in /etc/cups/cupsd.conf. 2. Stop cupsd. 3. Move /var/log/cups/error_log* to another location (or delete it) in order to avoid having to search through gigantic log files. 4. Start cupsd. 5. Retry the action leading to the problem. 6. Now /var/log/cups/error_log contains many messages that are useful for troubleshooting. Attach /var/log/cups/error_log as mime type text/plain to this bug. Is your /etc/cups/ppd/<queue>.ppd the same as in https://bugzilla.novell.com/show_bug.cgi?id=256673#c4 if not, attach the new one as mime type text/plain to this bug. Is your /etc/cups/printers.conf the same as in https://bugzilla.novell.com/show_bug.cgi?id=256673#c5 if not, attach the new one as mime type text/plain to this bug. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #3 from jim.asbille@gmail.com 2007-03-28 07:18 MST ------- This is not the same instance. The previous bug was on the same computer but different hard drive. I was testing to find and eliminate issues before installing on my main hard drive. The last problem was Filters not being installed. On this install I seem to have a problem with Cups Server not running. The printer and all hardware are the same (except for HD). HP DeskJet 720c. I am at work now and can follow the above procedure later. What is the exact command line entry for Stop and start Cupsd? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #4 from jim.asbille@gmail.com 2007-03-28 16:55 MST ------- jimasbille@linux-jim:~> lpstat -r scheduler is running jimasbille@linux-jim:~> lpstat -h localhost -r scheduler is running jimasbille@linux-jim:~> rccups status bash: rccups: command not found jimasbille@linux-jim:~> -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #5 from jim.asbille@gmail.com 2007-03-28 17:20 MST ------- Oops, from su linux-jim:/home/jimasbille # rccups status Checking for cupsd: running -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #6 from jim.asbille@gmail.com 2007-03-28 17:32 MST ------- I have no files in /etc/cups/ppd -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #7 from jim.asbille@gmail.com 2007-03-29 16:31 MST ------- Created an attachment (id=127550) --> (https://bugzilla.novell.com/attachment.cgi?id=127550&action=view) The error log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #8 from jim.asbille@gmail.com 2007-03-29 16:37 MST ------- Created an attachment (id=127551) --> (https://bugzilla.novell.com/attachment.cgi?id=127551&action=view) Printers conf -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jim.asbille@gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |ASSIGNED Info Provider|jim.asbille@gmail.com | ------- Comment #9 from jim.asbille@gmail.com 2007-03-31 09:12 MST ------- Johannes, Any ideas? I am dead in the water, I have no printer. I am seeing a lot of opensuse 10.2 issues with Cups on the Internet and in this list. I am not sure where to go here, I need 10.2 to recognize my widescreen monitor, thats why I went from 10.0 to 10.2. Now all I need for a fully functioning system is printing but CUPS continues to fail. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #10 from jim.asbille@gmail.com 2007-03-31 09:25 MST ------- I am getting 404 Server Fails at http://localhost:631/ -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #11 from jim.asbille@gmail.com 2007-03-31 15:42 MST ------- I have reinstalled OpenSuse 10.2 and during the installation I saw that the Cups server was blocked from accessing a port on the Firewall. I still cannot use Cups and have no printer. What is going on? Can I get some help? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #12 from jim.asbille@gmail.com 2007-03-31 16:03 MST ------- Created an attachment (id=127986) --> (https://bugzilla.novell.com/attachment.cgi?id=127986&action=view) I am getting parallel port busy. Windows partition works fine. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jim.asbille@gmail.com changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Major |Blocker -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #13 from jim.asbille@gmail.com 2007-04-05 21:07 MST ------- Created an attachment (id=129511) --> (https://bugzilla.novell.com/attachment.cgi?id=129511&action=view) Reinstalled using cds. Cups server not configured properly. Here is what I get at localhost 631 -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #14 from jim.asbille@gmail.com 2007-04-05 21:18 MST ------- I now have hp720c.ppd in etc/cups/ppd. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #15 from jim.asbille@gmail.com 2007-04-05 21:25 MST ------- Created an attachment (id=129515) --> (https://bugzilla.novell.com/attachment.cgi?id=129515&action=view) latest config file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #16 from jim.asbille@gmail.com 2007-04-05 21:26 MST ------- Created an attachment (id=129516) --> (https://bugzilla.novell.com/attachment.cgi?id=129516&action=view) latest error log -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #17 from jim.asbille@gmail.com 2007-04-05 21:26 MST ------- Created an attachment (id=129517) --> (https://bugzilla.novell.com/attachment.cgi?id=129517&action=view) ppd file -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #18 from jim.asbille@gmail.com 2007-04-05 21:31 MST ------- Created an attachment (id=129518) --> (https://bugzilla.novell.com/attachment.cgi?id=129518&action=view) Attempting to configure printer server from KDE -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Blocker |Major ------- Comment #19 from jsmeix@novell.com 2007-04-10 01:05 MST ------- No blocker bug, see https://bugzilla.novell.com/page.cgi?id=fields.html#bug_severity I cannot reproduce it. CUPS works well for me on all my machines. It is a particular problem on your particular system. I will try to find out what goes wrong in your particular case. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #20 from jsmeix@novell.com 2007-04-10 01:29 MST ------- It is important for this bug what you sent me via mail: -------------------------------------------------------------------- What is really strange is that I installed 10.2 on a small hd on the same machine and printing works. This setup is a 80gb HD with Windows on hda1. -------------------------------------------------------------------- When changed hardware makes a difference, it doesn't look like a problem in the CUPS software ;-) -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #21 from jim.asbille@gmail.com 2007-04-10 08:30 MST ------- I completely erased the HD and reinstalled OS 10.2 without the Windows Partition and all is good. I had to click on configure print server in KDE printers and then restart computer before test file would print but now I am printing. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Attachment #129516|application/octet-stream |text/plain mime type| | -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 jsmeix@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|ASSIGNED |RESOLVED Resolution| |WORKSFORME ------- Comment #22 from jsmeix@novell.com 2007-04-11 03:54 MST ------- In attachment #129516 there are many entries like ----------------------------------------------------------------------- E ... (/usr/lib/cups/backend/parallel) stopped with status 1! E ... Unable to open parallel port device file "/dev/lp0": Permission denied ----------------------------------------------------------------------- which indicates a problem with the parallel port device node and not with CUPS. There are some bug reports about problems with the parallel port in our Novell/Suse Bugzilla. A good report to start is https://bugzilla.novell.com/show_bug.cgi?id=185135 See also the other bug reports which are mentioned there. The current workaround is to experiment with various BIOS settings and explicite additional settings in /etc/modprobe.conf to find a setup, which actually works in a particular problematic case. Note that a PPA printer cannot print plain text directly so that a command like echo -en "\rHello\r\f" >/dev/lp0 must work without error-message (watch "dmesg" and /var/log/messages) but a PPA printer would not print anything. I guess something regarding the parallel port was messed up during the one installation of the operating system and after the clean new installation the parallel port stuff works. All in all the various different errors together with the harddisk stuff seem to indicate that your hardware might be somewhat unstable which leads to various different unexpected and unreproducilbe problems. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
https://bugzilla.novell.com/show_bug.cgi?id=258213 ------- Comment #23 from jim.asbille@gmail.com 2007-04-11 07:31 MST ------- Thanks for the final analysis. I believe you are correct. I had several messages related to the parallel port being busy. My Mobo is seven years old and the rest of my hardware ranges from seven years to 1 month. The clean install seems to have resolved any issues. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.
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