https://bugzilla.novell.com/show_bug.cgi?id=641348 https://bugzilla.novell.com/show_bug.cgi?id=641348#c1 --- Comment #1 from andreas bittner 2010-09-23 12:06:20 UTC --- Created an attachment (id=391204) --> (http://bugzilla.novell.com/attachment.cgi?id=391204) suse_register debug logfile output -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=641348 https://bugzilla.novell.com/show_bug.cgi?id=641348#c3 --- Comment #3 from andreas bittner 2010-09-23 12:14:24 UTC --- /var/log/messages excerpt: Sep 23 13:50:04 chef suse_register[9074]: Installed Products Dump: $VAR1 = [ [ 'openSUSE', '11.2', 'ftp', 'i586' ] ]; Sep 23 13:50:14 chef su: (to suse-ncc) root on none Sep 23 13:50:14 chef su: (to suse-ncc) root on none Sep 23 13:50:35 chef pulseaudio[9477]: module-default-device-restore.c: Failed to save default sink: No such file or directory Sep 23 13:50:35 chef pulseaudio[9477]: module-default-device-restore.c: Failed to save default source: No such file or directory Sep 23 13:50:36 chef su: (to suse-ncc) root on none Sep 23 13:50:36 chef su: (to suse-ncc) root on none Sep 23 13:50:50 chef pulseaudio[9477]: core-util.c: Failed to stat home directory /var/lib/YaST2/suse-ncc-fakehome: No such file or directory Sep 23 13:50:57 chef suse_register[9074]: Installed Products Dump: $VAR1 = [ [ 'openSUSE', '11.2', 'ftp', 'i586' ] ]; Sep 23 13:52:18 chef su: (to root) abittner on /dev/pts/4 Sep 23 13:52:26 chef suse_register[9719]: Installed Products Dump: $VAR1 = [ [ 'openSUSE', '11.2', 'ftp', 'i586' ] ]; Sep 23 13:52:54 chef suse_register[9865]: Installed Products Dump: $VAR1 = [ [ 'openSUSE', '11.2', 'ftp', 'i586' ] ]; Sep 23 13:55:01 chef /usr/sbin/cron[10052]: (root) CMD (/usr/bin/mrtg /etc/mrtg/mrtg.cfg) Sep 23 13:57:27 chef suse_register[10133]: Installed Products Dump: $VAR1 = [ [ 'openSUSE', '11.2', 'ftp', 'i586' ] ]; Sep 23 13:57:32 chef su: (to suse-ncc) abittner on none Sep 23 13:57:32 chef su: (to suse-ncc) abittner on none -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

https://bugzilla.novell.com/show_bug.cgi?id=641348

https://bugzilla.novell.com/show_bug.cgi?id=641348#c5


J. Daniel Schmidt  changed:

           What    |Removed                     |Added
----------------------------------------------------------------------------
           Priority|P5 - None                   |P3 - Medium
             Status|NEW                         |NEEDINFO
                 CC|                            |elayton@novell.com
       InfoProvider|                            |elayton@novell.com

--- Comment #5 from J. Daniel Schmidt  2010-10-18 16:40:14 UTC ---
(In reply to comment #0)
> 1. i did an inplace upgrade (zypper) from 11.1 (x86) to 11.2 (x86) 
> as described by suse staff here:
> http://lizards.opensuse.org/2009/10/01/updating-[...]

>From the logs I see that you did not use the Factory repos but the plain 11.2
ones. Well, as you did everything that is described on this page, you already
have an update repo. 

> 2. after arriving at 11.2 yast2 fails to setup the update sources

As I said, you already have it. And according to the logs you already
downloaded packages from there.

> 3. i can manually add the update repository via zypper commandline

Ok.

> 4. but whenever i try via the yast2 register for online sources that workflow
> stuff fails there. screen flickers, contacting servers,

Until here this is normal behaviour of the registration process.

> then a window appears asking me to start the registration process 
> manually in a browser surfing to novell site etc...

According to the logs the registration ended with an incomplete registration.
The returned status means that some manual changes are required to finish the
registration. For openSUSE this should not happen, thats the reason for the
error message. We should have a look at the registration server logs.

Eric:
- Could you please have a look if there went something wrong with this
registration? 
 * The GUID is: 7f2bcbf47309442683c25eecf83b1aa6 .
 * Last registration attempt (according to above log): 2010-09-23 13:57:41 CEST

My guess is that this GUID is assigned to openSUSE 11.1 and now the user
registers openSUSE 11.2 with it - and this fails, or from your point of view
results in "needinfo" status.

>From the logs this seems to be a NCC issue. 
- Is this correct? 
- Is upgrading an openSUSE system (11.1 to 11.2) supported by NCC properly?

Yes, I know its openSUSE and registering it is obolete now - we won't invest in
this anymore. I just want to know, so we can document it.


Andreas:
FYI: From openSUSE 11.3 the registration is not needed any longer - its even
not supported and the package got dropped from the distribution. The update
repo is assigned by default.
So during a _manual_ upgrade processes as described on the linked page please
take care to add the needed repos _manually_ as well.

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https://bugzilla.novell.com/show_bug.cgi?id=641348 https://bugzilla.novell.com/show_bug.cgi?id=641348#c7 J. Daniel Schmidt changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #7 from J. Daniel Schmidt 2011-01-14 16:41:24 UTC --- Registration is obsolete for openSUSE since 11.2. Unfortunately the registration module was shipped with it and thus updated the one from 11.1. We can't do much now, as the installation media is published. We won't invest in any complex fix (if it was possible somehow). So I am closing this as "wontfix". -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.