https://bugzilla.novell.com/show_bug.cgi?id=847604
https://bugzilla.novell.com/show_bug.cgi?id=847604#c3
--- Comment #3 from Craig Arno 2013-10-25 08:01:35 UTC ---
Here is a copy of the Thunderbird troubleshooting information:
Application Basics
Name: Thunderbird
Version: 24.0
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101
Thunderbird/24.0
Profile Directory: Open Directory
(Local drive)
Application Build ID: 2013091200
Enabled Plugins: about:plugins
Build Configuration: about:buildconfig
Crash Reports: about:crashes
Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (imap) pluto.arno.com:143, alwaysSTARTTLS,
passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
account2:
INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
account3:
INCOMING: account3, , (imap) imap.googlemail.com:993, SSL,
passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account4:
INCOMING: account4, , (imap) imap.googlemail.com:993, SSL,
passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account7:
INCOMING: account7, , (imap) mail.koczarski.com:143, plain,
passwordCleartext
OUTGOING: mail.koczarski.com:587, plain, passwordCleartext, true
account8:
INCOMING: account8, , (im) prpl-jabber, plain, 0
account9:
INCOMING: account9, , (imap) imap.googlemail.com:993, SSL,
passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account10:
INCOMING: account10, , (imap) imap.googlemail.com:993, SSL,
passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account11:
INCOMING: account11, , (imap) imap.googlemail.com:993, SSL,
passwordCleartext
OUTGOING: smtp.googlemail.com:465, SSL, passwordCleartext, true
account12:
INCOMING: account12, , (imap) imap.mail.yahoo.com:993, SSL,
passwordCleartext
OUTGOING: smtp.mail.yahoo.com:465, SSL, passwordCleartext, true
account13:
INCOMING: account13, , (imap) imap.frontier.com:993, SSL,
passwordCleartext
OUTGOING: smtp.frontier.com:465, SSL, passwordCleartext, true
Extensions
Contact Tabs, 2.0.8, true, contacttabs@janek.org
Encrypt if possible, 1.0, true, encryptifpossible@gwu.at
FoxClocks, 3.1.26, true, {d37dc5d0-431d-44e5-8c91-49419370caa1}
Inverse SOGo Connector, 17.0.5, true, sogo-connector@inverse.ca
Lightning, 2.6.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
LookOut, 1.2.13, true, lookout@aron.rubin
Provider for Google Calendar, 0.25, true,
{a62ef8ec-5fdc-40c2-873c-223b8a6925cc}
Select Addressbook Text, 1.5, true, select_addressbook_text@cbmarkwardt.com
Test Pilot for Thunderbird, 1.3.9, true, tbtestpilot@labs.mozilla.com
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 24.0
font.name.sans-serif.x-western: Adobe Helvetica
mailnews.database.global.datastore.id:
4eaf7efd-d431-4cc3-ae0f-995c4403d4a
mail.openMessageBehavior.version: 1
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1333948172
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
plugin.state.java: 0
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace: default
print.print_downloadfonts: false
print.print_duplex: 1
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 279.40
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 1
print.print_paper_width: 215.90
print.print_plex_name: default
print.print_resolution_name: default
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
print.tmp.printerfeatures.AllInOne7650.can_change_colorspace: false
print.tmp.printerfeatures.AllInOne7650.can_change_downloadfonts: false
print.tmp.printerfeatures.AllInOne7650.can_change_jobtitle: false
print.tmp.printerfeatures.AllInOne7650.can_change_num_copies: true
print.tmp.printerfeatures.AllInOne7650.can_change_orientation: true
print.tmp.printerfeatures.AllInOne7650.can_change_paper_size: true
print.tmp.printerfeatures.AllInOne7650.can_change_plex: false
print.tmp.printerfeatures.AllInOne7650.can_change_printincolor: true
print.tmp.printerfeatures.AllInOne7650.can_change_resolution: false
print.tmp.printerfeatures.AllInOne7650.can_change_spoolercommand: false
print.tmp.printerfeatures.AllInOne7650.colorspace.0.name: default
print.tmp.printerfeatures.AllInOne7650.colorspace.count: 1
print.tmp.printerfeatures.AllInOne7650.has_special_printerfeatures: true
print.tmp.printerfeatures.AllInOne7650.orientation.0.name: portrait
print.tmp.printerfeatures.AllInOne7650.orientation.1.name: landscape
print.tmp.printerfeatures.AllInOne7650.orientation.count: 2
print.tmp.printerfeatures.AllInOne7650.paper.0.height_mm: 210
print.tmp.printerfeatures.AllInOne7650.paper.0.is_inch: false
print.tmp.printerfeatures.AllInOne7650.paper.0.name: A5
print.tmp.printerfeatures.AllInOne7650.paper.0.width_mm: 148
print.tmp.printerfeatures.AllInOne7650.paper.1.height_mm: 297
print.tmp.printerfeatures.AllInOne7650.paper.1.is_inch: false
print.tmp.printerfeatures.AllInOne7650.paper.1.name: A4
print.tmp.printerfeatures.AllInOne7650.paper.1.width_mm: 210
print.tmp.printerfeatures.AllInOne7650.paper.2.height_mm: 420
print.tmp.printerfeatures.AllInOne7650.paper.2.is_inch: false
print.tmp.printerfeatures.AllInOne7650.paper.2.name: A3
print.tmp.printerfeatures.AllInOne7650.paper.2.width_mm: 297
print.tmp.printerfeatures.AllInOne7650.paper.3.height_mm: 279
print.tmp.printerfeatures.AllInOne7650.paper.3.is_inch: true
print.tmp.printerfeatures.AllInOne7650.paper.3.name: Letter
print.tmp.printerfeatures.AllInOne7650.paper.3.width_mm: 215
print.tmp.printerfeatures.AllInOne7650.paper.4.height_mm: 355
print.tmp.printerfeatures.AllInOne7650.paper.4.is_inch: true
print.tmp.printerfeatures.AllInOne7650.paper.4.name: Legal
print.tmp.printerfeatures.AllInOne7650.paper.4.width_mm: 215
print.tmp.printerfeatures.AllInOne7650.paper.5.height_mm: 431
print.tmp.printerfeatures.AllInOne7650.paper.5.is_inch: true
print.tmp.printerfeatures.AllInOne7650.paper.5.name: Tabloid
print.tmp.printerfeatures.AllInOne7650.paper.5.width_mm: 279
print.tmp.printerfeatures.AllInOne7650.paper.6.height_mm: 254
print.tmp.printerfeatures.AllInOne7650.paper.6.is_inch: true
print.tmp.printerfeatures.AllInOne7650.paper.6.name: Executive
print.tmp.printerfeatures.AllInOne7650.paper.6.width_mm: 190
print.tmp.printerfeatures.AllInOne7650.paper.count: 7
print.tmp.printerfeatures.AllInOne7650.plex.0.name: default
print.tmp.printerfeatures.AllInOne7650.plex.count: 1
print.tmp.printerfeatures.AllInOne7650.resolution.0.name: default
print.tmp.printerfeatures.AllInOne7650.resolution.count: 1
print.tmp.printerfeatures.AllInOne7650.supports_colorspace_change: false
print.tmp.printerfeatures.AllInOne7650.supports_downloadfonts_change:
false
print.tmp.printerfeatures.AllInOne7650.supports_jobtitle_change: false
print.tmp.printerfeatures.AllInOne7650.supports_orientation_change: true
print.tmp.printerfeatures.AllInOne7650.supports_paper_size_change: true
print.tmp.printerfeatures.AllInOne7650.supports_plex_change: false
print.tmp.printerfeatures.AllInOne7650.supports_printincolor_change: true
print.tmp.printerfeatures.AllInOne7650.supports_resolution_change: false
print.tmp.printerfeatures.AllInOne7650.supports_spoolercommand_change:
false
print.tmp.printerfeatures.hp7650.can_change_colorspace: false
print.tmp.printerfeatures.HP7650.can_change_colorspace: false
print.tmp.printerfeatures.hp7650.can_change_downloadfonts: false
print.tmp.printerfeatures.HP7650.can_change_downloadfonts: false
print.tmp.printerfeatures.hp7650.can_change_jobtitle: false
print.tmp.printerfeatures.HP7650.can_change_jobtitle: false
print.tmp.printerfeatures.hp7650.can_change_num_copies: true
print.tmp.printerfeatures.HP7650.can_change_num_copies: true
print.tmp.printerfeatures.hp7650.can_change_orientation: true
print.tmp.printerfeatures.HP7650.can_change_orientation: true
print.tmp.printerfeatures.hp7650.can_change_paper_size: true
print.tmp.printerfeatures.HP7650.can_change_paper_size: true
print.tmp.printerfeatures.hp7650.can_change_plex: false
print.tmp.printerfeatures.HP7650.can_change_plex: false
print.tmp.printerfeatures.hp7650.can_change_printincolor: true
print.tmp.printerfeatures.HP7650.can_change_printincolor: true
print.tmp.printerfeatures.hp7650.can_change_resolution: false
print.tmp.printerfeatures.HP7650.can_change_resolution: false
print.tmp.printerfeatures.hp7650.can_change_spoolercommand: false
print.tmp.printerfeatures.HP7650.can_change_spoolercommand: false
print.tmp.printerfeatures.hp7650.colorspace.0.name: default
print.tmp.printerfeatures.HP7650.colorspace.0.name: default
print.tmp.printerfeatures.hp7650.colorspace.count: 1
print.tmp.printerfeatures.HP7650.colorspace.count: 1
print.tmp.printerfeatures.hp7650.has_special_printerfeatures: true
print.tmp.printerfeatures.HP7650.has_special_printerfeatures: true
print.tmp.printerfeatures.hp7650.orientation.0.name: portrait
print.tmp.printerfeatures.HP7650.orientation.0.name: portrait
print.tmp.printerfeatures.hp7650.orientation.1.name: landscape
print.tmp.printerfeatures.HP7650.orientation.1.name: landscape
print.tmp.printerfeatures.hp7650.orientation.count: 2
print.tmp.printerfeatures.HP7650.orientation.count: 2
print.tmp.printerfeatures.hp7650.paper.0.height_mm: 210
print.tmp.printerfeatures.HP7650.paper.0.height_mm: 210
print.tmp.printerfeatures.hp7650.paper.0.is_inch: false
print.tmp.printerfeatures.HP7650.paper.0.is_inch: false
print.tmp.printerfeatures.hp7650.paper.0.name: A5
print.tmp.printerfeatures.HP7650.paper.0.name: A5
print.tmp.printerfeatures.hp7650.paper.0.width_mm: 148
print.tmp.printerfeatures.HP7650.paper.0.width_mm: 148
print.tmp.printerfeatures.hp7650.paper.1.height_mm: 297
print.tmp.printerfeatures.HP7650.paper.1.height_mm: 297
print.tmp.printerfeatures.hp7650.paper.1.is_inch: false
print.tmp.printerfeatures.HP7650.paper.1.is_inch: false
print.tmp.printerfeatures.hp7650.paper.1.name: A4
print.tmp.printerfeatures.HP7650.paper.1.name: A4
print.tmp.printerfeatures.hp7650.paper.1.width_mm: 210
print.tmp.printerfeatures.HP7650.paper.1.width_mm: 210
print.tmp.printerfeatures.hp7650.paper.2.height_mm: 420
print.tmp.printerfeatures.HP7650.paper.2.height_mm: 420
print.tmp.printerfeatures.hp7650.paper.2.is_inch: false
print.tmp.printerfeatures.HP7650.paper.2.is_inch: false
print.tmp.printerfeatures.hp7650.paper.2.name: A3
print.tmp.printerfeatures.HP7650.paper.2.name: A3
print.tmp.printerfeatures.hp7650.paper.2.width_mm: 297
print.tmp.printerfeatures.HP7650.paper.2.width_mm: 297
print.tmp.printerfeatures.hp7650.paper.3.height_mm: 279
print.tmp.printerfeatures.HP7650.paper.3.height_mm: 279
print.tmp.printerfeatures.hp7650.paper.3.is_inch: true
print.tmp.printerfeatures.HP7650.paper.3.is_inch: true
print.tmp.printerfeatures.hp7650.paper.3.name: Letter
print.tmp.printerfeatures.HP7650.paper.3.name: Letter
print.tmp.printerfeatures.hp7650.paper.3.width_mm: 215
print.tmp.printerfeatures.HP7650.paper.3.width_mm: 215
print.tmp.printerfeatures.hp7650.paper.4.height_mm: 355
print.tmp.printerfeatures.HP7650.paper.4.height_mm: 355
print.tmp.printerfeatures.hp7650.paper.4.is_inch: true
print.tmp.printerfeatures.HP7650.paper.4.is_inch: true
print.tmp.printerfeatures.hp7650.paper.4.name: Legal
print.tmp.printerfeatures.HP7650.paper.4.name: Legal
print.tmp.printerfeatures.hp7650.paper.4.width_mm: 215
print.tmp.printerfeatures.HP7650.paper.4.width_mm: 215
print.tmp.printerfeatures.hp7650.paper.5.height_mm: 431
print.tmp.printerfeatures.HP7650.paper.5.height_mm: 431
print.tmp.printerfeatures.hp7650.paper.5.is_inch: true
print.tmp.printerfeatures.HP7650.paper.5.is_inch: true
print.tmp.printerfeatures.hp7650.paper.5.name: Tabloid
print.tmp.printerfeatures.HP7650.paper.5.name: Tabloid
print.tmp.printerfeatures.hp7650.paper.5.width_mm: 279
print.tmp.printerfeatures.HP7650.paper.5.width_mm: 279
print.tmp.printerfeatures.hp7650.paper.6.height_mm: 254
print.tmp.printerfeatures.HP7650.paper.6.height_mm: 254
print.tmp.printerfeatures.hp7650.paper.6.is_inch: true
print.tmp.printerfeatures.HP7650.paper.6.is_inch: true
print.tmp.printerfeatures.hp7650.paper.6.name: Executive
print.tmp.printerfeatures.HP7650.paper.6.name: Executive
print.tmp.printerfeatures.hp7650.paper.6.width_mm: 190
print.tmp.printerfeatures.HP7650.paper.6.width_mm: 190
print.tmp.printerfeatures.hp7650.paper.count: 7
print.tmp.printerfeatures.HP7650.paper.count: 7
print.tmp.printerfeatures.hp7650.plex.0.name: default
print.tmp.printerfeatures.HP7650.plex.0.name: default
print.tmp.printerfeatures.hp7650.plex.count: 1
print.tmp.printerfeatures.HP7650.plex.count: 1
print.tmp.printerfeatures.hp7650.resolution.0.name: default
print.tmp.printerfeatures.HP7650.resolution.0.name: default
print.tmp.printerfeatures.hp7650.resolution.count: 1
print.tmp.printerfeatures.HP7650.resolution.count: 1
print.tmp.printerfeatures.hp7650.supports_colorspace_change: false
print.tmp.printerfeatures.HP7650.supports_colorspace_change: false
print.tmp.printerfeatures.hp7650.supports_downloadfonts_change: false
print.tmp.printerfeatures.HP7650.supports_downloadfonts_change: false
print.tmp.printerfeatures.hp7650.supports_jobtitle_change: false
print.tmp.printerfeatures.HP7650.supports_jobtitle_change: false
print.tmp.printerfeatures.hp7650.supports_orientation_change: true
print.tmp.printerfeatures.HP7650.supports_orientation_change: true
print.tmp.printerfeatures.hp7650.supports_paper_size_change: true
print.tmp.printerfeatures.HP7650.supports_paper_size_change: true
print.tmp.printerfeatures.hp7650.supports_plex_change: false
print.tmp.printerfeatures.HP7650.supports_plex_change: false
print.tmp.printerfeatures.hp7650.supports_printincolor_change: true
print.tmp.printerfeatures.HP7650.supports_printincolor_change: true
print.tmp.printerfeatures.hp7650.supports_resolution_change: false
print.tmp.printerfeatures.HP7650.supports_resolution_change: false
print.tmp.printerfeatures.hp7650.supports_spoolercommand_change: false
print.tmp.printerfeatures.HP7650.supports_spoolercommand_change: false
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
Graphics
Adapter Description: NVIDIA Corporation -- GeForce GT 520/PCIe/SSE2
Vendor ID: NVIDIA Corporation
Device ID: GeForce GT 520/PCIe/SSE2
Driver Version: 4.3.0 NVIDIA 319.49
WebGL Renderer: false
GPU Accelerated Windows: 0
AzureCanvasBackend: cairo
AzureFallbackCanvasBackend: none
AzureContentBackend: none
JavaScript
Incremental GC: 1
Accessibility
Activated: 0
Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.10
4.10
NSS
3.15.1 Basic ECC
3.15.2 Basic ECC
NSS Util
3.15.1
3.15.2
NSS SSL
3.15.1 Basic ECC
3.15.2 Basic ECC
NSS S/MIME
3.15.1 Basic ECC
3.15.2 Basic ECC
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