[Bug 975780] New: HP Z240/Sky Lake randomly freezes/hanging - openSUSE Bugs - openSUSE Mailing Lists

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[Bug 975780] New: HP Z240/Sky Lake randomly freezes/hanging

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bugzilla_noreply＠novell.com

15 Apr 2016 15 Apr '16

14:02

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 Bug ID: 975780 Summary: HP Z240/Sky Lake randomly freezes/hanging Classification: openSUSE Product: openSUSE Distribution Version: Leap 42.1 Hardware: x86-64 OS: Other Status: NEW Severity: Major Priority: P5 - None Component: Basesystem Assignee: bnc-team-screening@forge.provo.novell.com Reporter: darin@darins.net QA Contact: qa-bugs@suse.de Found By: --- Blocker: --- Created attachment 673181 --> http://bugzilla.opensuse.org/attachment.cgi?id=673181&action=edit hwinfo -all outoput I have a brand new HP Z240 workstation running Leap and it randomly freezes, becomes fully unresponsive, both locally and over the network, and I'm forced to power cycle the system. This has been happening multiple time a day with no rime or reason, sometimes it's sitting idle after a reboot, reading email, whatever. The most frustrating part about it is there's never anything in the logs to indicate a reason for this. I've run the BIOS hardware diagnostics and they all pass without error. Here's the thread on the opensuse and factory mailing list regarding this issue https://lists.opensuse.org/opensuse/2016-04/msg00750.html https://lists.opensuse.org/opensuse-factory/2016-04/msg00275.html I've set the intel_idle.max_cstate=0 and intel_pstate=disable kernel options but that had no effect. I've installed i915-quickfix-kmp-default from home:tiwai:bnc974884 but that had no effect. Kdump has been enabled, however no dump have been produced as a result of the system freezing. -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

15 Apr 15 Apr

14:09

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c1 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |tiwai@suse.com --- Comment #1 from Takashi Iwai --- Which desktop enviornment? KDE? If it's about graphics, it fairly depends on the toolkit. KDE tends to fragile on Skylake with Leap kernel, while GNOME seems works more or less stably. Also, just to be sure, please check the whole journalctl output whether you have any trace of kernel Oops. Maybe not, but sometimes you have a luck. -- You are receiving this mail because: You are on the CC list for the bug.

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14:24

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c2 --- Comment #2 from Darin Perusich --- Yes I'm running KDE, but I have the system running at init level 3/multi-user.target to see if the behavior persists. There are no kernel oops in the journal. -- You are receiving this mail because: You are on the CC list for the bug.

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17:16

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 Wilfred van Velzen changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |wvvelzen@gmail.com -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

17 Apr 17 Apr

07:35

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 Takashi Iwai changed: What |Removed |Added ---------------------------------------------------------------------------- Assignee|bnc-team-screening@forge.pr |tiwai@suse.com |ovo.novell.com | -- You are receiving this mail because: You are on the CC list for the bug.

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16:46

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c3 Bruno Friedmann changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |bruno@ioda-net.ch --- Comment #3 from Bruno Friedmann --- I've a lot of ram so I usually add on boot line crashkernel=512M-:256M -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

18 Apr 18 Apr

12:42

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c4 --- Comment #4 from Darin Perusich --- This machine has been running at runleve3/multi-user target without issue for 2 days 22:36. This problem looks to be related to the Window manager, which I find rather disturbing that KDE could render the system fully unresponsive. I'm going to install Gnome too see how it functions under that window manager. -- You are receiving this mail because: You are on the CC list for the bug.

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19 Apr 19 Apr

13:44

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c5 --- Comment #5 from Takashi Iwai --- I received a HP Z240 here and am trying to reproduce the crash, but it's running fine for now. I tried the stress test of graphics, also S3 resume tests, and they seem OK, so far. It might be rather in the runtime PM part or such, but so far I have no idea what's wrong. To be sure: is your BIOS version the latest one? -- You are receiving this mail because: You are on the CC list for the bug.

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20 Apr 20 Apr

10:45

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c6 --- Comment #6 from Takashi Iwai --- I still couldn't reproduce the issue on HP Z240 here... -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

12:26

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c7 --- Comment #7 from Darin Perusich --- Here is the BIOS Version info, as dmidecode see's it. # dmidecode 2.12 # SMBIOS entry point at 0x7f9db000 SMBIOS 2.7 present. Handle 0x000B, DMI type 0, 24 bytes BIOS Information Vendor: HP Version: N51 Ver. 01.11 Release Date: 01/25/2016 Address: 0xF0000 Runtime Size: 64 kB ROM Size: 16384 kB Characteristics: PCI is supported PC Card (PCMCIA) is supported BIOS is upgradeable BIOS shadowing is allowed Boot from CD is supported Selectable boot is supported EDD is supported Print screen service is supported (int 5h) 8042 keyboard services are supported (int 9h) Serial services are supported (int 14h) Printer services are supported (int 17h) ACPI is supported USB legacy is supported BIOS boot specification is supported Function key-initiated network boot is supported Targeted content distribution is supported UEFI is supported BIOS Revision: 1.11 Firmware Revision: 5.34 -- You are receiving this mail because: You are on the CC list for the bug.

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12:31

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c8 --- Comment #8 from Darin Perusich --- Also since switching to Gnome the system has not locked up and has been functioning normally. I'm going to switch back to KDE to see if the behavior returns. Which Window Manager are you running and what is your BIOS version? -- You are receiving this mail because: You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

12:50

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c9 --- Comment #9 from Takashi Iwai --- I've tried KDE. BIOS version is 1.11, too. I also tried to reduce the memory size via mem=512M, but it still works well (although it's damn slow due to frequent swap). -- You are receiving this mail because: You are on the CC list for the bug.

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16:57

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c10 --- Comment #10 from Darin Perusich --- The system locked up about 20 minutes ago or so, required a powercycle, and the last message in the journal are as follows. A kdump event was not triggered. Apr 20 12:32:08 linux-p2qi PackageKit[18300]: daemon start Apr 20 12:32:09 linux-p2qi dbus[979]: [system] Successfully activated service 'org.freedesktop.PackageKit' Apr 20 12:32:09 linux-p2qi PackageKit[18300]: uid 1000 is trying to obtain org.freedesktop.packagekit.system-sources-refresh auth (only_trusted:0) Apr 20 12:32:09 linux-p2qi PackageKit[18300]: uid 1000 is trying to obtain org.freedesktop.packagekit.system-sources-refresh auth (only_trusted:0) Apr 20 12:32:09 linux-p2qi PackageKit[18300]: uid 1000 obtained auth for org.freedesktop.packagekit.system-sources-refresh Apr 20 12:32:09 linux-p2qi PackageKit[18300]: uid 1000 obtained auth for org.freedesktop.packagekit.system-sources-refresh Apr 20 12:32:13 linux-p2qi PackageKit[18300]: refresh-cache transaction /1_baecbeeb from uid 1000 finished with success after 4178ms Apr 20 12:32:13 linux-p2qi PackageKit[18300]: refresh-cache transaction /2_edcadaad from uid 1000 finished with success after 8ms Apr 20 12:32:14 linux-p2qi PackageKit[18300]: get-updates transaction /3_acaeccda from uid 1000 finished with success after 832ms Apr 20 12:32:33 linux-p2qi PackageKit[18300]: daemon quit Apr 20 12:32:33 linux-p2qi packagekitd[18300]: (packagekitd:18300): GLib-CRITICAL **: Source ID 6 was not found when attempting to remove it -- Reboot -- Apr 20 12:50:53 linux-p2qi systemd-journal[138]: Runtime journal is using 8.0M (max allowed 367.7M, trying to leave 551.6M free of 3.5G available → current limit 367.7M). Apr 20 12:50:53 linux-p2qi systemd-journal[138]: Runtime journal is using 8.0M (max allowed 367.7M, trying to leave 551.6M free of 3.5G available → current limit 367.7M). Apr 20 12:50:53 linux-p2qi kernel: Initializing cgroup subsys cpuset Apr 20 12:50:53 linux-p2qi kernel: Initializing cgroup subsys cpu Apr 20 12:50:53 linux-p2qi kernel: Initializing cgroup subsys cpuacct Apr 20 12:50:53 linux-p2qi kernel: Linux version 4.1.20-11-default (geeko@buildhost) (gcc version 4.8.5 (SUSE Linux) ) #1 SMP PREEMPT Fri Mar 18 14:42:07 UTC 2016 (0a392b2) Apr 20 12:50:53 linux-p2qi kernel: Command line: BOOT_IMAGE=/boot/vmlinuz-4.1.20-11-default root=UUID=3d6f7cb2-33cf-4194-8b9b-677523fb90a6 ro resume=/dev/sda1 splash=silent Apr 20 12:50:53 linux-p2qi kernel: e820: BIOS-provided physical RAM map: -- You are receiving this mail because: You are on the CC list for the bug.

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22 Apr 22 Apr

12:57

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 Scott Bahling changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |sbahling@suse.com -- You are receiving this mail because: You are on the CC list for the bug.

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18 Nov 18 Nov

15:27

New subject: [Bug 975780] HP Z240/Sky Lake randomly freezes/hanging

http://bugzilla.opensuse.org/show_bug.cgi?id=975780 http://bugzilla.opensuse.org/show_bug.cgi?id=975780#c11 Raf J changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |rafjaimes@gmail.com --- Comment #11 from Raf J --- I can confirm this. MagicSysRq not responding, hard power reset is necessary. I'm running a Skylake desktop xeon (E3-1245v5). The problem appears to be in the kernel 4.1 when using integrated graphics. You should upgrade to 4.4+ to get rid of the graphics bug. -- You are receiving this mail because: You are on the CC list for the bug.

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