[Bug 332696] New: Xerox WorkCentre 490cx misdetected/no colour

bugzilla_noreply＠novell.com

10 Oct 2007 10 Oct '07

17:09

https://bugzilla.novell.com/show_bug.cgi?id=332696 Summary: Xerox WorkCentre 490cx misdetected/no colour Product: openSUSE 10.3 Version: Final Platform: i386 OS/Version: openSUSE 10.3 Status: NEW Severity: Normal Priority: P5 - None Component: Printing AssignedTo: jsmeix@novell.com ReportedBy: tilman@imap.cc QAContact: jsmeix@novell.com Found By: Customer A Xerox WorkCentre 490cx colour inkjet printer/fax connected to the parallel printer port is detected as such during installation. When trying to configure it, CUPS does not offer an exact match for that model. It proposes using the WorkCentre 450cp driver which does not work at all. Manually selecting the WorkCentre 470cx instead produces correct black and white output but no colour. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

11 Oct 11 Oct

07:09

New subject: [Bug 332696] Xerox WorkCentre 490cx misdetected/no colour

https://bugzilla.novell.com/show_bug.cgi?id=332696#c1 Johannes Meixner changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |WONTFIX --- Comment #1 from Johannes Meixner 2007-10-11 01:09:01 MST --- We provide only printer drivers and PPDs which are free software and we provide them "as is" (i.e. we do not develop printer drivers ourselves). For background information about printer drivers see our documentation (packages opensuse-manual_en and opensuse-manual_en-pdf) e.g. /usr/share/doc/manual/opensuse-manual_en-pdf/opensuse-reference_en.pdf chapter "printer operation", section "troubleshooting", subsection "printers without standard printer language support" or see our support database http://en.opensuse.org/SDB:Purchasing_a_Printer_and_Compatibility and http://en.opensuse.org/SDB:GDI_Printers Also have a look at OpenPrinting.org, e.g: http://openprinting.org/printer_list.cgi?make=Xerox http://www.linux-foundation.org/en/OpenPrinting/Database/SuggestedPrinters http://www.linux-foundation.org/en/OpenPrinting/Database/LinuxSupportByPrint... By the way: Hopefully it helps when many Linux users point Xerox to http://en.opensuse.org/SDB:Information_for_Printer_Manufacturers_Regarding_L... -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

23 Oct 23 Oct

23:25

New subject: [Bug 332696] Xerox WorkCentre 490cx misdetected/no colour

https://bugzilla.novell.com/show_bug.cgi?id=332696#c2 --- Comment #2 from Tilman Schmidt 2007-10-23 17:25:19 MST --- (In reply to comment #1 from Johannes Meixner)

...

We provide only printer drivers and PPDs which are free software and we provide them "as is" (i.e. we do not develop printer drivers ourselves).

Yeah, sure. You might have wanted to not misdetect printers you don't support, to better detect the best possible driver for a printer that can be partially supported, or even just to make your printer database more complete wrt which printers work to which extent. Apparently not. Well, sorry for bothering you.

...

For background information about printer drivers see our documentation [...] Also have a look at OpenPrinting.org, e.g: [...]

Yeah, sure. Guess what: I read all of that *before* coming here, good boy^WLinux developer that I am.

...

By the way: Hopefully it helps when many Linux users point Xerox to http://en.opensuse.org/SDB:Information_for_Printer_Manufacturers_Regarding_L...

No chance. Xerox makes it very sure nobody points them anywhere, by carefully avoiding to provide any means to contact them except in the cadre of a support call - and that ancient printer model is of course not supported anymore, so if you actually make the call you never get as far as mentioning that URL. So, sorry, your "no" is the final "no". You can't push that off to anyone else. I'm not complaining. I just wanted to help, and the only sort of help that I can still offer is to make the situation clear for any who might hit the same problem: you're on your own. Yes, that means that current or prospective openSUSE users better not buy Xerox printers. Unfortunately it also means that Xerox printer owners better not switch to openSUSE. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

24 Oct 24 Oct

06:23

New subject: [Bug 332696] Xerox WorkCentre 490cx misdetected/no colour

https://bugzilla.novell.com/show_bug.cgi?id=332696#c3 --- Comment #3 from Johannes Meixner 2007-10-24 00:23:37 MST --- Printer autodetection has nothing to do with which drivers are avaliable for which model. Printer autodetection is only when on the kernel level (parport module or libusb) a device is detected which claims to be a "printer". We don't have our own Novell/Suse printer database. Up to Suse Linux 8.1 we used our own Suse printer database but we dropped it because using only the PPDs is the only way which works in full compliance how CUPS is designed so that all printer setup tools (YaST, CUPS web-frontend, CUPS command line tools "lpinfo" and "lpadmin", KDE printer setup tool, Gnome printer setup tool, HPLIP printer setup tool, ...) use the same data source regarding which drivers are avaliable for which model. We provide PPDs from different sources, mainly - CUPS PPD files - Foomatic (OpenPrinting/LinuxPrinting.org) PPD files - Gutenprint/Gimp-Print PPD files - manufacturer PPD files with free licenses (in particular HPLIP) see http://en.opensuse.org/SDB:CUPS_in_a_Nutshell In your case the "Xerox WorkCentre 470cx Foomatic/lxm5700m" PPD file comes from OpenPrinting/LinuxPrinting.org In any case, OpenPrinting is THE one right central place which is used by all Linux distributors for information which model works how well with which driver, see http://www.linux-foundation.org/en/OpenPrinting/Database/HowToContribute You coluld help all Linux distributors if you send information about your printer to OpenPrinting. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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