https://bugzilla.novell.com/show_bug.cgi?id=255663 mhorvath@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |jana.s@t-online.de ------- Comment #1 from mhorvath@novell.com 2007-03-19 07:29 MST ------- Could you please write the keyboard model name? Which keys do not work (including the arrows)? Please start installation with the keyboard, unplug it then plug it in and then unplug again, then please replace it with some else and post your /var/log/messages and output of 'dmesg'. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.

https://bugzilla.novell.com/show_bug.cgi?id=255663 arahne@arahne.si changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |arahne@arahne.si Status|RESOLVED |REOPENED Resolution|WONTFIX | ------- Comment #3 from arahne@arahne.si 2007-04-27 14:21 MST ------- We have a customer with the same problem. The customer is not an expert and can not provide any logs and stuff... Plus, the keyboard does not work!?! Maybe Uri Geller can make the logs for you. This is the customer's PC specification, as ordered from Dell: List D03925b Dimension 9200 Dimension 9200 Intel Core 2 Duo E6400 (2.13GHz, 1066MHz, 2MB) Free 15 month McAfee Security SW upgrade Free Upgrade - 320GB SATA - 500GB SATA English Documentation Dimension 9200 with English Power Cord MS Vista Capable Logo. If you choose to install Vista, this system is capable of running it Dimension 9200 Resource CD Memory Dual Channel 2048MB (2x1024) 667MHz DDR2 Media Card Reader 13-in-1 Internal Hard Drive 500 GB (2x250GB) Serial ATA (7200 Rpm) Dual HDD Config. Raid 0 Stripe DVD+/-RW (read/write) 16x PowerDVD 5.1 Software (No Recovery CD) Sonic Software for DVD/RW+R (Read/Write+ Reader) (No Recovery CD) FP/BL - UK/Irish Wide Flat Panel 2007WFP 20" (TCO99) Ultrasharp (DVI-D) Black Height Adjustable ARB Only Graphics Card Single 256MB Nvdia GeForce 7900GS (2xDVI, 1xS-Video) output Adapter Card IEEE 1394 PCI Audio Integrated HDA 7.1 Dolby Digital capability Speakers Not Included Modem Not Included Belkin F5D7050 Wireless USB Adapter (802.11g) Mouse Dell Optical (not wireless) USB (2 buttons scroll) Black Mouse & Pad Dell logo UK/Irish Keyboard Dell Enhanced Multimedia USB (QWERTY) Black English - Genuine Windows XP Home SP2 including Media English Microsoft Works 8.0 (Word Processor, Spreadsheet, Outlook Express, Powerpoint Viewer) (With Recovery CD) Corel Snapfire Starter Edition Corel PSP Photo XI- 60 day trial English Adobe Reader 7.0.8 (No Recovery CD) UK Internet Service Provider - Tiscali (w/CD) & Orange (w/Doc) Dell Support 3.2 (No Recovery CD) Network Assist 1.2 - 90day English Antivirus McAfee 7.0 Security Centre 15 Month Subscription (with Recovery CD) Svc Basic Lite 2Yr NBD + 30D on-line access to Multi media training -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.

https://bugzilla.novell.com/show_bug.cgi?id=255663 chrubis@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- AssignedTo|bnc-team- |yast2-maintainers@suse.de |screening@forge.provo.novell| |.com | Status|REOPENED |NEW -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.

https://bugzilla.novell.com/show_bug.cgi?id=255663 snwint@novell.com changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |RESOLVED Resolution| |DUPLICATE ------- Comment #6 from snwint@novell.com 2007-05-03 05:18 MST ------- I'll assume you talk about the boot loader here. The it looks like a dup of bug 241316 (though this is about an Optiplex 620). In short: there is a bug in one of Dells BIOS version leading to problems with usb keyboards. You can either downgrade or upgrade to a fixed version. See e.g. http://syslinux.zytor.com/archives/2007-March/008161.html for a similar case. *** This bug has been marked as a duplicate of bug 241316 *** -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.

https://bugzilla.novell.com/show_bug.cgi?id=255663 arahne@arahne.si changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |snwint@novell.com ------- Comment #8 from arahne@arahne.si 2007-05-03 06:25 MST ------- If a bug 241316 contains solution, I can not see it, as I am not authorised to access bug #241316. We can play the blame game, but why does Windows work, and only SUSE manifests this problem, while other Linux versions work? How can a customer, who does not know what is BIOS, upgrade the BIOS? How can she get the right BIOS version, if the outsorced DELL support center does not know what is Linux, and cant/wont help with it? Or is the fact that only SUSE 10.2 can't be installed on most common computer somehow Dell's problem? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.

https://bugzilla.novell.com/show_bug.cgi?id=255663 ------- Comment #10 from arahne@arahne.si 2007-05-03 12:15 MST ------- I am only interested in helping a customer. I do not care who is to blame, I just need a solution. Rumors are downgrading bios helps, but installing a different distribution or OS also helps. I did not see an official Dell's reply and instructions to fix this specific problem, just some e-mails and claims from unofficial sources. As a small level of damage control, I would at least add this among the most annoying bugs for SUSE 10.2 and provide a link to official Dell's solution, if it exists. Since Dell was still selling computers with such BIOS one week ago. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug, or are watching someone who is.