[Bug 396190] New: Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

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bugzilla_noreply＠novell.com

1 Jun 2008 1 Jun '08

05:41

https://bugzilla.novell.com/show_bug.cgi?id=396190 Summary: Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes Product: openSUSE 11.0 Version: RC 1 Platform: x86-64 OS/Version: openSUSE 11.0 Status: NEW Severity: Critical Priority: P5 - None Component: Hotplug AssignedTo: bnc-team-screening@forge.provo.novell.com ReportedBy: ahowarth@iinet.net.au QAContact: qa@suse.de Found By: Beta-Customer Attaching a USB external HDD (Elements with 500gb WD FAT32) there is a repeatable crash that totally locks the system. Following numerous tests I have conducted the crash is caused by a user moving a copy window involving the Elements drive. Steps to replicate: 1. Connect the external HDD 2. Watch it be mounted in Dolphin 3. Copy a file from the external HDD into the clipboard 4. Move to the home dir in Dolphin 5. Paste the file 6. Copy window dialog is displayed while copying 7. Attempt to move the copy window and observe the hard lock I have been through the system log but found no logging about the hard lock. I am not sure how to diagnose this further. I did a similar test without involving the elements external HDD (just copying within the home dir tree) and was able to move around the copy window without the system having any errors. Another test I did shows that the hard lock occurs when moving a single file or a number of files from the external HDD. I am using the Nvidia 173.14.05 kernel module. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

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bugzilla_noreply＠novell.com

1 Jun 1 Jun

21:14

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 Stephan Kulow changed: What |Removed |Added ---------------------------------------------------------------------------- Severity|Critical |Major Flag| |SHIP_STOPPER- -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

3 Jun 3 Jun

07:31

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396190#c1 --- Comment #1 from Adam Howarth 2008-06-03 01:31:49 MDT --- Created an attachment (id=219718) --> (https://bugzilla.novell.com/attachment.cgi?id=219718) My hwinfo -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

10:05

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396190#c2 --- Comment #2 from Adam Howarth 2008-06-03 04:05:22 MDT --- I have been conducting additional tests. The lock seems to relate to situations that involve a high amount of USB 2 activity. I can move around the files of the Elements external HDD drive fine over USB, and my other USB devices work fine too. The crash seems to only occur when I am copying files where the drive is sending alot of data per second while doing things with another USB device like my mouse. Interestingly it wont crash if I just let the USB external HDD copy and dont touch the mouse at all while copying is occuring. The crash involves a combination of high activity on an external HDD and then using a USB mouse at the same time. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

10:12

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 Cyril Hrubis changed: What |Removed |Added ---------------------------------------------------------------------------- CC| |chrubis@novell.com AssignedTo|bnc-team-screening@forge.provo.novell.com |kernel-maintainers@forge.provo.novell.com -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

4 Jun 4 Jun

12:27

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 User lmb@novell.com added comment https://bugzilla.novell.com/show_bug.cgi?id=396190#c3 Lars Marowsky-Bree changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEW |NEEDINFO Info Provider| |ahowarth@iinet.net.au --- Comment #3 from Lars Marowsky-Bree 2008-06-04 06:27:28 MDT --- Can you paste the messages from the crash? Kernel or /var/log/messages? If you say crash, I assume there's a panic or kernel oops? -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.

bugzilla_noreply＠novell.com

14:05

New subject: [Bug 396190] Repeatable System Lock : Moving External HDD Copy Dialog Hard Crashes

https://bugzilla.novell.com/show_bug.cgi?id=396190 User ahowarth@iinet.net.au added comment https://bugzilla.novell.com/show_bug.cgi?id=396190#c4 Adam Howarth changed: What |Removed |Added ---------------------------------------------------------------------------- Status|NEEDINFO |NEW Info Provider|ahowarth@iinet.net.au | --- Comment #4 from Adam Howarth 2008-06-04 08:05:04 MDT --- Created an attachment (id=220096) --> (https://bugzilla.novell.com/attachment.cgi?id=220096) messages log Doing additional tests on this another interesting outcome Ive found is that the freeze will occur on a USB stick as well. Replication steps: 1. Insert a USB 2.0 stick 2. Copy a bunch of files from HDD to USB stick 3. While copying move the copy dialog around the screen 4. System will freeze and be totally unresponsive requiring a hard reset Im sorry the attached log is not of much help. The log shows my test with the usb stick being mounted but the system just freezes and does not dump anything to logs or go through any crash procedure. If there is a specific procedure you have that will help to isolate the cause here I will gladly try it. -- Configure bugmail: https://bugzilla.novell.com/userprefs.cgi?tab=email ------- You are receiving this mail because: ------- You are on the CC list for the bug.